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There was an older male crew member that was very rude to me when doing the last checks before pulling back from the terminal. There is a polite way to tell someone to put their bag under the seat. It was Mother’s Day and my mom has recently passed so it was a tough morning for me in general. There was no need to make for the snide remark “ I don’t know how many times we have said this already” as you walked away. I had held it together all morning and this interaction brought me to tears. love Alaska Airlines and this is the first time I’ve had a negative experience.
There was an older male crew member that was very rude to me when doing the last checks before pulling back from the terminal. There is a polite way to tell someone to put their bag under the seat. It was Mother’s Day and my mom has recently passed so it was a tough morning for me in general. There was no need to make for the snide remark “ I don’t know how many times we have said this already” as you walked away. I had held it together all morning and this interaction brought me to tears. love Alaska Airlines and this is the first time I’ve had a negative experience.
They canceled my flight going back to SF after I was at the airport. Wanted me to take a flight 14 hours later. Not a happy camper.
No entertainment, food was cookies & juice,water, soda or coffee.
Delayed arrival for aircraft taking us SEA to IAD. Ground crew took way too long downloading and uploading jet for our leg so 45 minutes late. But ...aircrew saved the day flying fast to get us home on time.
Flight was good. Glad it was delayed or I may have missed the connection since I got to Seattle at about the same time my connection was to leave. The snack was a small bag of pretzels and a small soda. Can’t really call that food. There was no entertainment available on the flight.
I liked the fast internet and twice serving of snacks and drinks. Paid food options could have included more.
The flight was diverted and departed from San Jose instead of San Francisco. This could’ve been executed more smoothly because after arriving in San Jose it seemed like nothing was being processed correctly as needed for the gate agents to do their jobs well and the flight to leave on time
Friendly and on time Would have appreciated if they’d been able to help with seats etc on our other onward flights with British Airlines
All employees were very nice and I was very comfortable
I am an avid customer to Alaska Airlines and I was so disappointed with my flight experience on flight 639 with service from Phoenix to Seattle. This flight was supposed to take off at 7am. We sat on the airplane for an hour before we had to deplane due to a mechanical issue, which is fine. The agents working at the desk let us know that they would update us every 30 minutes with new information about our flight and that at the moment they were only helping customers who, due to the delay, would miss their connecting flights in Seattle, which was understandable. 1.5 hours went by before we got our first update of “unfortunately there is no update” finally, after 3 hours of waiting with hardly any update, I got in line with the rest of the passengers to figure out my next move due to the fact that I was supposed to be at a wedding that night and that I had spent a lot of money to make that morning flight. After sitting in line for over an hour to get help, I decided to call customer service to see if they could help me rebook a flight just in case, to which the agent said she could rebook me for a flight at 3:31pm that had 3 seats left on the flight. So I took it with the hopes that I would at least make the dinner portion of the wedding. I spoke to the gate agent and asked how I could retrieve my bags and he said they will be moved over to my new flight (2 gates down). Finally after being at the airport for 10 hours, it was time for me to hop on my new flight before I came to find out that I was on the standby list after being told that I had 1 of 3 seats that were left. I went and talked to the new agent to which he said, “yeah sorry there was a family who was after you on the waitlist so we gave them priority, so now there are 3 people ahead of you so you may actually not get on this flight.” All I could think about was how frustrated I was that I paid over $400 for a flight to get told that I may not make it home anytime soon. Finally, somehow a kind person gave up their seat for me to get on with compensation for him. When I mentioned that I had been at the airport since 5am (10+ hours) verbatim the gate agent said, “yeah that sucks, but it happens” absolutely no sympathy or support whatsoever. I then asked about my bag and if it was moved to this flight and the gate agent told me “they may not have had time to move it over so you might not get your bags today” so from my understanding from 11am when I changed my flight until 3:31pm my bag didn’t have time to move two gates? That seems ridiculous. Luckily I checked my app and it showed that it was moved. It was a long day of terrible customer service, no updates for new flights, long wait times, no compensation besides $12 for food that I didn’t even receive to my email until I landed in Seattle, having to wait 35 minutes for my bag at baggage claim upon my arrival in Washington, all to miss a wedding that I should have been a huge part of. So disappointing for someone who religiously flies with Alaska and has 4 or 5 more trips over the next few months with the airline and not a single dollar or mile returned for poor service.
Our trip was booked to be 2 hours after arriving in Calgary but it was changed until the next morning forcing us to stay overnight in Calgary with no compensation
Was the longest flight I have ever taken to Orlando. Not Westjet’s fault necessarily. There was a traffic issue in Orlando. We sat in the airplane for about 2 hrs before leaving Calgary on a 5 hour flight was just a little long to be stuck in the plane. Once we arrived in Orlando we were stuck in traffic on the ground for another 30min. I guess maybe the flight could be delayed so boarding would have been later so we wouldn’t have to have the discomfort of being on the plane so long.
Great Experience! Flight was ahead of schedule and very smooth! Wonderful flight
Too many oversized carryon baggage. If carrier reduced checked luggage fee this could be avoided. The staff were friendly and helpful, very professional.
Airport monitors did not give the gate for our flight returning Detroit to Vancouver Juice served from glass storage containers are a far more healthy alternative for people. And would also minimize the need for recycling plastic or aluminum containers
Nice smooth flight with pleasant stewards. Slept most of the flight, they could have slowly turned on the lights to make it more pleasant. Otherwise a good trip.
Great! No food was available during the flight due to the catering service strike but snacks were given throughout the flight which was nice.
Boarding, staff and flight great. A bit disappointed with no in flight online entertainment but I'll live. Landing was a bit of a jolt (more than usual) but hey everything else was smooth. LoL
I’ve been delayed for two days and I’m still stuck in Honolulu tired spending money
1.5 hours late departing YVR for a 14-minute flight. Packed waiting area. Full plane. Families with tired, screaming kids. 40-minute wait for baggage at YYJ. For a Dash-8. Obviously there was some kind of breakdown but there was no communication from anyone. Most of this was not WestJet's fault but it was an unpleasant night overall. I fell asleep in a chair waiting for the luggage carousel to start.
We enjoyed that we boarded and took off on time. We didn’t like that our connection flight was a twenty minute walk through the airport with only one hour in between flights.
It was good! Appreciated that it was very on schedule so it made the connecting flight less stressful
Two flights,both poor. No entertainment. Cramped and uncomfortable seats, little space, the rest was OK. Staff were acceptable good.
The crew was doing their best on an old plane needing updating. Chairs that creaked and wouldn’t stay in position. My tray table was unusable as was on-board entertainment due the audio needing usb earphones (that were not provided). Prior to boarding in Toronto and despite being scheduled for a wheelchair and assistance, we were dropped off by clubcar without a wheelchair which I found myself by a gate. Due to no boarding gate assigned at that time we waited and when it was, it subsequently was moved from 64 to 95. No help could be found so I pushed my husband’s chair to that furthest gate in the airport at the highest speed possible for a 73 year old. And by that I mean I ran. It was a very stressful experience.
Wifi wasn't working on one of the UA flights after boarding.
Leg room was lacking. Legs crammed into seat in front.
T hey did a great job. Flight was on time .
the plane was old. the wifi didn’t work. the entertainment was boring and dated. the charging ports were impossible to find. i was mostly ignored by flight attendants that had no problem speaking to the man beside me. i got two drinks the entire time i was on the plane.
Crew was not very helpful. They forgot to serve me coffee and had to wait for a long time.It looked as if they were not very happy with what they were doing.
The flight I was connecting with waited for me even though my 1st flight was late. I really appreciated that.
I couldn't rate food or entertainment as neither were a factor in my short flight. I was impressed with with respect of time and schedule. Also, this was an incredibly smooth flight from terminal to terminal. My only minor complaint was being woken up for refreshment service. This was the end of a very long day, and I was happy to miss a juice box and pretzels for a little rest.
The experience was generally above average. The only downside was the absence of WiFi during my flight from Vancouver to San Francisco.
on demand entertainment in seat back awesome Check in Kiosk too demanding with endless demand for more information information then says go to counter. Counter agent unfriendly. Do it yourself check in luggage procedure not intuitive, upset employees frustrated the whole procedure.
I think all and all they are doing a good job. Flight crew worked hard and very helpful,polite and attentive
Terrible experience! All flights delayed, staff had no idea of what they were doing, and at the end luggage lost for 2 days!
It was a domestic flight so the food was not included. But we had not even a little snack and by the end of the flight they were coming around serving water.
My flight from Victoria was late taking off and then I was rebooked on a new flight from Vancouver to SFO without my knowledge the next day. I actually made it to the gate on time so I could have boarded my flight but Air Canada rebooked me instead. Completely unprofessional and unpleasant experience with no grace from the Air Canada staff. I will not fly Air Canada again
Headphones for the movies have too much bass and can't be adjusted. Almost impossible to hear. Great movie selections but can't really watch them because you can't hear them. Also the system is very slow.
I liked that I paid for the bulkhead. That was the only saving grace those seats suck. Why do they pack you in so tight pack you so tight
The flight attendant bumped into me repeatedly time and time again, throughout the entire flight, preventing me from getting any rest. He seemed unaware of his actions and I was very close to saying something, but I didn't because I don't believe he would have understood or altered his behaviour. It was very irritating