Pilot warned us it was going to be bumpy, which I usually like when it is, but it wasn't, so I spent most of the flight unnecessarily wondering when it was going to get rough. Just can't win sometimes. Ha!
Pilot warned us it was going to be bumpy, which I usually like when it is, but it wasn't, so I spent most of the flight unnecessarily wondering when it was going to get rough. Just can't win sometimes. Ha!
Flight was changed twice. Original flight was scheduled at 5:30pm. Weeks before flight, flight was changed to 7:00pm. On the date of flight, flight was delayed and departed at 9:00pm. This caused many problems and significantly affected our schedule at our destination.
2 names: Uliana y Mya! These ladies went above and beyond to provide the best care and experience onboard Alaska Airlines. Mya was such a a pleasant delight. She was very kind and attentive to my children. When she noticed my son was waiting to use the restroom, she offered him snacks. Uliana-golden standard of customer service with care. She was attentive from the moment I came onboard to the time we departed. She paid extra attention to notice I spilled water while stepping onboard and offered me a napkin. I didn't even notice that I spilled my water. She also was very kind and nurturing to my youngest child whose feet were in the aisle while she was asleep. She took note to gently place her feet safely and carefully in the aisle so not to wake her but also prevent a passenger from accidentally bumping into her. She checked on us multiple times to ensure we were comfortable, especially our young children and surprised them with special Alaska Airlines wings. That very kind gesture made them feel apart and very special. They even went up to her as we were departing to give her a hug and fist bump. It's the smallest gestures and acts of kindness that mean a great. Thus, my family wanted to use this opportunity to thank the entire crew and particularly shout out Mya and Ulina. We are happy to be loyal customers and look forward to our future flight with Alaska Alirlines.
They canceled my flight going back to SF after I was at the airport. Wanted me to take a flight 14 hours later. Not a happy camper.
I didn’t like not knowing my seat till I got to the airport - and my boarding group was F (last).
Wasn’t an Alaska plane so the seats were very thinly padded- glad I wasn’t going further.
Clean plane, relatively spacious in Main Cabin. One experience: I'm 79, with torn rotator cuff (R shoulder). I asked for help getting my carryon into the overhead bin and was told that the staff "does not help with this" (or some such phrase. On previous flights, help has been offered (and accepted). I prevailed on a fellow passenger for this. Also, why not board back to front?? Would this not help in the speed of boarding?
Flight was late but crew was very efficient and friendly.
Flight cancelled an hour before takeoff due to "unscheduled maintenance". New flight makes me have to wait for 5 hours in the airport, at a gate totally on the other side of where I'm at, requiring me to take a tram to get from the N terminal, to the C terminal. After waiting for 5 hours I'm informed my new flight is no longer at the gate I'm at, but instead is back in the N terminal where I was previously.
No tv, movies for a 6 hour flight! Worst airline I have ever travelled!
Airport monitors did not give the gate for our flight returning Detroit to Vancouver Juice served from glass storage containers are a far more healthy alternative for people. And would also minimize the need for recycling plastic or aluminum containers
Boarding, staff and flight great. A bit disappointed with no in flight online entertainment but I'll live. Landing was a bit of a jolt (more than usual) but hey everything else was smooth. LoL
I’ve been delayed for two days and I’m still stuck in Honolulu tired spending money
1.5 hours late departing YVR for a 14-minute flight. Packed waiting area. Full plane. Families with tired, screaming kids. 40-minute wait for baggage at YYJ. For a Dash-8. Obviously there was some kind of breakdown but there was no communication from anyone. Most of this was not WestJet's fault but it was an unpleasant night overall. I fell asleep in a chair waiting for the luggage carousel to start.
flight changed by airline. then could not check imto mew flight because kiwi had messed up the reservation. still waiting to depart…
Good. Really crowded and busy. Going to Winnipeg plane was crowded and seats very narrow Now I remember why I dislike flying 😈
Good flight. No I’m seat entertainment. But my phone worked just fine on the west jet app.
Having a lot of delayed flights on West Jet, however things always work out. So no complaints.
Three hours on the tarmac before a four hour flight. I was hungry given the long wait, yet still had to pay for food service
I had planned to watch the Westjet entertainment for the entire flight however, because the seat mounted outlets in our row did not work.
The experience was generally above average. The only downside was the absence of WiFi during my flight from Vancouver to San Francisco.
Headphones for the movies have too much bass and can't be adjusted. Almost impossible to hear. Great movie selections but can't really watch them because you can't hear them. Also the system is very slow.
Once again my complaint is how close the seats are together. Also, the bathrooms were not very clean by the second half of the flight.
Excellent in flight service, perhaps the best we've ever had. Business class feels tired and needs improvement to compete with other airlines. The food looked good but tasted terrible. Check in was quick, the flight arrived early and our luggage was on our flight with us.
Terrible quality wifi and they charge a lot for it. They nickel and dime you for everything.
It took 5 hour to get a crew to D Ice the plan. We had to sit on the runway for 5 hrs. in Calgary. It snows most of the winter. No proactive plan. In addition, after 3 calls to customer service they couldn't figure out how to have my wife and myself sit together on her birthday weekend. Everybody kept passing the buck. No decision from customer service, luggage drop off or check in team. The experience was a complete mess! I don't think we'll ever fly on this airline again.
Of our SIX flights in my travel group, five were delayed, and all (except possibly one) were just company screwups. One traveler had her CARRY ON baggage put on another flight because Air Canada could not properly do "weight and Balance". Bags missing for a day. Another traveler never made it. Then, (humor here) the flagship airline of the socialist country has NOTHING FOR FREE on board. Expect to pay for pretzels, folks. How's that socialism working out for ya, aye? I might book air Canada in the future if I have a meeting that I REALLY want to MISS!
I don’t know if there were any snacks served on the 5 hour flight. I might have been napping when the attendants came around. But I usually wake up when they do.
Food offerings need to be more plentiful and beverages need to be more healthy.
The crew suki/zuki is very rude. The zoning is only being announce once and there’s no way we will know what is currently allowed to board. I’m zone 5 (currently it was zone 3 but hich I didn’t know coz i went to the restroom). I saw a guy (zone 4) start boarding also. Then my husband (zone 5) started boarding also. But when it’s my turn, he said that i have to wait coz it’s still zone 3 and I questioned him why was my husband allowed when we are both zone 5 and i pointed to him my husband who’s boarding already and he told me to be attentive next time. And i told him he was so rude u like the other lady staff who is nice. The lady is the one who allowed the man (zone 4) and my husband to start boarding. There were 2 lines (the lady and suki)
Kelowna (undefined)Canada
John Wayne (Santa Ana) (SNA)United States
John Wayne (Santa Ana) - Kelowna