Boarding was somewhat chaotic. Unable to evaluate crew or food/drink because captain kept them seated due to turbulence. Have no idea if entertainment was offered.
Boarding was somewhat chaotic. Unable to evaluate crew or food/drink because captain kept them seated due to turbulence. Have no idea if entertainment was offered.
The gate area was incredibly short staffed, with one representative manning 4-5 flights, which caused a 3 hr delay in boarding even though the plane was all ready to leave. Other flights also were delayed because of this. The flight crew was awesome and I feel bad for the only gate worker on call, but Delta needs to hire more employees.
Very frustrated with boarding gate crew. She announced the plane was small and they would be limiting us to one item to carry on. Not a problem for me as I understand the tiny planes have limited space!! Not the case here! It was a rather large plane and had plenty of room for bags! So because I don’t want to be one of “those people” who ignores the request to check a carry on I did so asking if I would be able to pick it up at the bottom of the ramp on arrival in Knoxville to which she responded “yes”! Then I watched as every other passenger held onto their 2 items and boarded!! Then when we arrived in Knoxville our 2 carry ons had been put with all the other luggage and we had to go to baggage pick up and wait for all the big checked bags to come off the carousel! So she lied!! Frustrating. Next time I won’t be so nice!
Everything was great. The big planes could still stand to have a bit more leg room. Crew was amazing!!
It was a good experience except when boarding a female flight attendant did not go out of her way to assist my teenage daughters in finding space for their carry-ons after their compartments were full.
The flight was excellent, I recommend people to fly with Delta
On time departure, smooth trip, flight attendant told through passengers the gate we would arrive at and the gate our outbound flight was departing from. Early arrival
The crew were very welcoming and helpful. I just wish economy had a bit more leg room. My knees were constantly hitting the chair in front of me.
Checking in at the airport the agent only booked the first keg of my trip and had my checked luggage going to the airport with a layover! Never was issued a boarding pass for the second leg or received sticker fir my checked bag. All was well in the end! Delta agents helped to resolve the situation!!!
Delayed due to an ill passenger after loading. Not preventable on Delta's part. Was in first class. The seats are becoming worn and detaching from their velcro attachments. Only got snacks on flight. The attendant was not the friendliest.
Airport monitors did not give the gate for our flight returning Detroit to Vancouver Juice served from glass storage containers are a far more healthy alternative for people. And would also minimize the need for recycling plastic or aluminum containers
I wish that seats closer to the front of the plan were available, but when I booked the flight the seats were VERY expensive so I did not book seats at that time. The day before flying only seats at the back of the plane were available. It takes so long to board the plane and empty the plane on arrival due to SO many roller bags.
Good flight. No I’m seat entertainment. But my phone worked just fine on the west jet app.
I had planned to watch the Westjet entertainment for the entire flight however, because the seat mounted outlets in our row did not work.
Not a bad flight but our priority tagged luggage was the very last to come down the carousel.
Plane had a flat tire, delayed boarding and takeoff but one in the air, smooth. Make sure you have downloaded the WJ app before you leave. When on board, you can watch movies or TV shows offered on the app, it passed the time very quickly.
Our recent flight from edmontown to kahalui was excellent. The service staff was very friendly, knowledgeable, funny and attentive. Thanks to all involved that made or travel such a pleasant experience and we hope to fly with west jet again soon
The flight was delayed and I missed boarding my 7 day cruise. I had to book a separate flight home
No real issues just wasnt able to hear / understand any announcements flight attendant was making but everything else was really good- ended up checking my carry on case for free which made deboarding quicker. I would fly West Jet for all my flights.
Seats were comfortable and leg room was good. Slight delay for boarding but nothing too bad. Would fly with them again.
It started with multiple delays, cancellations, re booking, 5 hour lay over and finally on a plane from Chicago to Pittsburgh. Gates, times, etc were changed multiply times. Once on the plane, staff was fine, but built in tv did not work and could not even turn it off. Light at eye level the entire trip, so sleeping was near impossible. No snacks or drinks given.
It was good! Appreciated that it was very on schedule so it made the connecting flight less stressful
Crew were fine, drinks and snacks were as well but we were delayed for around 2 hrs which made our entry into Mexico delayed as well with the influx of arrivals at the same time. Sort of wasted our first day of vacation. We left Pittsburgh at 630am and did not arrive in Mexico until late dinner time.
Boarding was unorganized. They expected passengers to ask people to move their assigned seat they paid for in order to sit together. The seats even in comfort are smaller than other airlines and the flight attendants appeared not to be well prepared
Two flights,both poor. No entertainment. Cramped and uncomfortable seats, little space, the rest was OK. Staff were acceptable good.
Due to one crew member not showing up to work, our flight was significantly delayed causing us to miss our connecting flight in Houston to Mississippi causing us to be delayed by more than 6 hours and missing our event all together. Very disappointing. All because ONE crew member called in sick. United did grant us a $15 meal voucher, which was a small but appreciated concession that I wasn’t able to use because I ordered my lunch and paid for it before applying the concession, and the staff said it was too late to use it. Ugh! We also had a TWO delay coming back from Mississippi, but that was on American Airlines and it was due to weather, so not their fault. Anyway, not at all impressed with United’s handling of our flight and the HUGE disappointment of missing our important family event for our 90 year old mother. All that money and all that stress and emotions for nothing. Having to wait the hour to bring an employee from LAX seemed like something that should not have happened. Why don’t you have a local back-up? Santa Ana is not a little airport in a rural area.
Terrible. 2 hour delay. Sat on the tarmac. Missed my connecting flight. Had to ARGUE with Customer service to get a hotel and food. Terrible experience with my loyal carrier
I liked the exit row seat. Hated the distance between gates in Houston.
Trip was smooth bumpy from the wind but no issues at all the crew attendant was very pleasant and had great customer service
The customer service was excellent! Check-in, baggage check-in, boarding, the flight went very smooth.
Left from gate 30 minutes before flight. Never been late to a flight ever. It says 15 minutes before explicitly on the ticket.
Even though we left CMI late, we mostly made up the time.
Horrible - they lied to me about baggage & boarding, even though I specifically spoke to their agents the day before my flight about my issue. When I showed up they did not let me board and stranded me at my airport until I bought a new flight with money I did not have to spend.
They gave my seat away although it was a connecting flight with them and the flight was a bit delayed.
this is starting to seem like an american airlines standard. delayed flights and fake apologies… getting tired of it
Both flights yesterday, experienced hard landings. Harder than I’ve ever felt before. Im hopeful there was weather involved and not pilot error. Other than the landing, the flight was quite good~
The food has never improved. It will never improve. But when I'm boarding a flight in priority boarding and I've spent 10 hours inside the security area of the airport and I get "randomly" selected for additional screening as I board the plane when the flight has already been delayed, and I work as a military contractor that has been issued visas direct from JMOD, I find it ridiculous. I would never recommend anyone to use AA on international flights. JAL is a better airline with older planes. The flight attendants on international hauls on American also have a chip on their shoulder and really dont deliver the same level of service code share partners do.
Flight boarded without pilots. Sat on plane for 3 hrs. after over an hour late boarding. Plane never took off. Had to deplane near midnight. Line for rebooking was 3 hours + long. I had to leave.
Missed the flight because of them and up geting a rental car
Delayd flight out of atl as always miss my conection in dfw no flight untill next day
Overall, I would have to say my experience with Air Canada was mediocre their DC tens. Need to be updated not comfortable at all. Only one out of my four flights was decent. The staffing was very nice. Going through customs in Montreal was quick and easy. Air Canada has room for improvement with their facilities.
Flight was delayed, I had to put my luggage all the way in the back! They served only a beverage no snack on the way in Air Canada, definitely not a good first impression.
When we got to the airport for our flight from Chicago to Montreal which was scheduled for 2.00 p.m. they had no record of it and booked us on a flight at 3.30 very disappointing . We also had to pay 50.00 each for a seat. All things considered ,I will never book thru Kayak again. Next time I will only book directly thru Air Canada no second party booking Sue
My flight has been canceled and I had to cancel entire trip.
No food for a 6 hours flight! Plus very expensive to buy ! Sit uncomfortable! Awful!!!
There was no food on this flight. We had less than 1/3 full plane and were not allowed to spread out. Staff gave the story of the plane had to have all of us up front for 'balance.' Total bs.
There were changes to my flight with many email and very difficult to keep up with details of changes. I consulted Air Canada website that said I was to depart Casablanca at 9:35 but when I got to airport that take off time was delayed by 2 hours. That's 2 hours at an airport instead of bed. I don't understand why Air Canada website didn't show the change in take off like they showed the change in transfer. Do better.
I was delayed from Montreal to Tokyo for 3 hours and they didn't compensate anything
Flying Business on Air Canada is wonderful. With ultimate destination in US, you get the Lounge. Only problem is there was no lounge in YQB so it had to wait until connector in YUL. Flight itself is only about 30 min like the old DC-NYC shuttle so there was no service other than almonds and the bottle of water that was at your seat upon boarding. Would have been nice to be offered a beverage and there was enough time to do a quick pass for the 16 seats. That and having a lounge in YQB are only complaints, but that's very first world complaint. The FA were cordial and professional if not warm. It was a good flight and I'd do it again. But, word to the wise, it's a very different experience doing border check in YUL than YYZ. Long walk and had to go through full screening (including taking off shoes and having to chuck the bottle I had just gotten not knowing there was going to be a frull screening since there was no warning) at YUL even though never left the terminal after landing. YYZ was just a passport check. This is not A/C's fault, but travelers should be advised/warned in advance so they know what to expect especially since you land and have access tot eh terminal and it's stores and food before you get to border check. If you have mobility issues, the distance can easily be a problem and there is no warning of how long it is until you have reached the end. My mom would not be able to navigate it and someone like her may not be able to stop in the middle of an empty long corridor to ask for mobility help. A sign offering how long (10 Min, etc.) the walk is like at new LGA terminals goes a long way. Also can be stressful if you're tight on time for a connection.
I’m 5’3 115 lbs and felt so cramped in this express jet. My carry on actually meets the requirements and still had to be stuffed Into the overhead and barely fit down the aisle. Not a great experience. Air Canada needs to replace these planes.