The gate area was incredibly short staffed, with one representative manning 4-5 flights, which caused a 3 hr delay in boarding even though the plane was all ready to leave. Other flights also were delayed because of this. The flight crew was awesome and I feel bad for the only gate worker on call, but Delta needs to hire more employees.
Very frustrated with boarding gate crew. She announced the plane was small and they would be limiting us to one item to carry on. Not a problem for me as I understand the tiny planes have limited space!! Not the case here! It was a rather large plane and had plenty of room for bags! So because I don’t want to be one of “those people” who ignores the request to check a carry on I did so asking if I would be able to pick it up at the bottom of the ramp on arrival in Knoxville to which she responded “yes”! Then I watched as every other passenger held onto their 2 items and boarded!! Then when we arrived in Knoxville our 2 carry ons had been put with all the other luggage and we had to go to baggage pick up and wait for all the big checked bags to come off the carousel! So she lied!! Frustrating. Next time I won’t be so nice!
Everything was great. The big planes could still stand to have a bit more leg room. Crew was amazing!!
It was a good experience except when boarding a female flight attendant did not go out of her way to assist my teenage daughters in finding space for their carry-ons after their compartments were full.
The flight was excellent, I recommend people to fly with Delta
On time departure, smooth trip, flight attendant told through passengers the gate we would arrive at and the gate our outbound flight was departing from. Early arrival
The crew were very welcoming and helpful. I just wish economy had a bit more leg room. My knees were constantly hitting the chair in front of me.
Checking in at the airport the agent only booked the first keg of my trip and had my checked luggage going to the airport with a layover! Never was issued a boarding pass for the second leg or received sticker fir my checked bag. All was well in the end! Delta agents helped to resolve the situation!!!
Delayed due to an ill passenger after loading. Not preventable on Delta's part. Was in first class. The seats are becoming worn and detaching from their velcro attachments. Only got snacks on flight. The attendant was not the friendliest.
I would fly again the whole experience was great. The only feed back I can give that they don't do that American Airlines does is the crew there is more humorous with boarding and thank their passengers. It makes it more fun to fly with them. I would however fly Delta again.
I paid $380 for my one-way ticket from California to Minnesota. The fair did not include online check-in. I received instructions from their app to check in at a kiosk. At the kiosk, the boarding pass would not print until an actual person came to verify that I had a personal item and not a carry-on item, On the plane, the person next to me was drunk and allowed to continue to order alcohol. United is garbage I’d rather fly spirit.
The plane was dirty and the in seat air wasn't blowing as planes usually do.
Generally good but there wasn’t any staff available when my luggage didn’t appear at baggage claim in Fresno. It took about half an hour to locate a staff member to open up the room where it was being kept.
It was good! Appreciated that it was very on schedule so it made the connecting flight less stressful
T hey did a great job. Flight was on time .
Positive: Entertainment via phone on the short was great and my first time. Good food and wine and head phones for free. Negative: Seat hardly reclined on the long flight. Breakfast was an egg with a bun. No egg choices and rather have something sweet like bun/jam and Youghurt.
They did get us booked on a later flight, but it made us miss our connecting flight. So, we had to stay and another state overnight with no luggage or clothes. Because they kept our luggage at airport for next flight on the next day.
Flight was on time. Staff were friendly. I paid for Economy Plus but was required to check my standard carry-on luggage due to lack of space on the aircraft. This cost me 30 minutes, unexpectedly, in waiting at the baggage claim. This experience did not meet my expectations.
Crew is way too many times on the intercom re explaining the same thing
Amazing comfortable chairs great snacks super friendly staff pilots did excellent job. Smooth sailing all the way. Definitely be flying United more.
Flight was delayed, I had to put my luggage all the way in the back! They served only a beverage no snack on the way in Air Canada, definitely not a good first impression.
When we got to the airport for our flight from Chicago to Montreal which was scheduled for 2.00 p.m. they had no record of it and booked us on a flight at 3.30 very disappointing . We also had to pay 50.00 each for a seat. All things considered ,I will never book thru Kayak again. Next time I will only book directly thru Air Canada no second party booking Sue
My flight has been canceled and I had to cancel entire trip.
No food for a 6 hours flight! Plus very expensive to buy ! Sit uncomfortable! Awful!!!
There was no food on this flight. We had less than 1/3 full plane and were not allowed to spread out. Staff gave the story of the plane had to have all of us up front for 'balance.' Total bs.
There were changes to my flight with many email and very difficult to keep up with details of changes. I consulted Air Canada website that said I was to depart Casablanca at 9:35 but when I got to airport that take off time was delayed by 2 hours. That's 2 hours at an airport instead of bed. I don't understand why Air Canada website didn't show the change in take off like they showed the change in transfer. Do better.
I was delayed from Montreal to Tokyo for 3 hours and they didn't compensate anything
Flying Business on Air Canada is wonderful. With ultimate destination in US, you get the Lounge. Only problem is there was no lounge in YQB so it had to wait until connector in YUL. Flight itself is only about 30 min like the old DC-NYC shuttle so there was no service other than almonds and the bottle of water that was at your seat upon boarding. Would have been nice to be offered a beverage and there was enough time to do a quick pass for the 16 seats. That and having a lounge in YQB are only complaints, but that's very first world complaint. The FA were cordial and professional if not warm. It was a good flight and I'd do it again. But, word to the wise, it's a very different experience doing border check in YUL than YYZ. Long walk and had to go through full screening (including taking off shoes and having to chuck the bottle I had just gotten not knowing there was going to be a frull screening since there was no warning) at YUL even though never left the terminal after landing. YYZ was just a passport check. This is not A/C's fault, but travelers should be advised/warned in advance so they know what to expect especially since you land and have access tot eh terminal and it's stores and food before you get to border check. If you have mobility issues, the distance can easily be a problem and there is no warning of how long it is until you have reached the end. My mom would not be able to navigate it and someone like her may not be able to stop in the middle of an empty long corridor to ask for mobility help. A sign offering how long (10 Min, etc.) the walk is like at new LGA terminals goes a long way. Also can be stressful if you're tight on time for a connection.
I’m 5’3 115 lbs and felt so cramped in this express jet. My carry on actually meets the requirements and still had to be stuffed Into the overhead and barely fit down the aisle. Not a great experience. Air Canada needs to replace these planes.
I liked that the flight was on time for departure and arrival