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Generally poor experience with excessive luggage fees. Plane seats were very uncomfortable. Flight did not take off on time, however arrived on time. Boarding seems very inefficient.

Westjet requires you to check in on your cellular. This takes about 5 minutes compared to when there were live humans doing check in. Ultimately the machine meant to spit out boarding passes and baggage tag went into the pinwheel of death. I also got a sternly worded email telling me I was ineligible to check bags, even though I’d checked one. The dude who eventually checked me in barely grunted at me and didn’t give me a baggage check. Had my luggage gone missing, I don’t know how it would have gone. And then there is the chaos as people jammed huge carry ons into small overhead bins. Westjet is a cattle car.

We were not able to board the flight to Halifax. Westjet switched to a smaller plane and we were booked on a later flight which was not acceptable to us. We were told that they attempted to contact us but did not have contact information. Nor did either Kayak not Kiwi advise us. In February I booked a flight to Sri Lanka through Kayak with FlightHub for myself and a friend. We were advised of a change in schedule and because I was travelling outside of Canada at that time, my friend, Louise Lore, contacted FlightHub and revised our itinerary. Our original flight from Toronto through Frankfurt to Mumbai was to arrive in time for us to catch an 8:45pm flight to Colombo, Sri Lanka on February 28th but because of the change did not arrive until 1:00am February 29th. When I arrived in Mumbai I was told that my flight from Mumbai to Colombo had not been revised and that, because I was a no-show for my flight all of my tickets had been cancelled. Ms Lore spent from 2:30am until 5:30am on the phone with FlightHub trying to rectify the situation. She was told there was nothing they could do and a supervisor refused to speak with her. The next morning I went to the Lufthansa office at the Mumbai airport and the problem was resolved in less than 15 minutes. I will not be booking through Kayak again. Both experiences have been disastrous and I cannot imagine going through this again Linda Toole

WestJet ran out of dinner meals on a transatlantic flight. Crappy to have a bun and a bit of lettuce for food on a long and not inexpensive flight. Flight staff did not look for options to resolve.

Delayed 2 days in London England - very poor communication from Westjet

The Priority check in in Toronto rivalled the poorest I've experienced. The young woman at the desk (7:30 AM, YYZ) was unfriendly and abrupt, behaving as though we were interrupting her day. Her inch long fingernails said it all....I really don't belong here. Other than that, WestJet personnel provided a good travel experience, especially in flight. I must say that the repeated announcements about the cabin being full and how folks should gate check their bags became tedious. WestJet should just offer free checked luggage and charge for carry on suitcases. It would save a lot of time and the voices of the gate agents.

Wish there was an option to book a fellow traveler who is not necessarily paying on the same booking. Then the airline could consider placing us together. It was a long flight to be separated from travel buddy. The first meal, a luncheon I think was ok with warmish pasta and a tiny salad. The second meal, a midnight snack (hard to say because of the time change) was really awful pizza fold-ups, and no option for folks who cannot eat cheese.

It was a 35 minutes flight. Didn't expect much. You should add a 'not applicable' option to your survey.

The back seats are crowded and at times uncomfortable. I guess that’s part of the price of paying less for a seat.

It was okay overall, but it was a 4 hours flight and the only thing we got was snacks, I really expected breakfast.

First lag from Toronto to Vancouver. Cold as hell and there is no blanket to provide. Terrible crew and bad attitude

First flight was delayed and then they moved up departure time for flight - not ideal. made it but sprinted the entire time and messed up my ankle

Not great tremendous delays instead of arriving at 8:15 pm arrived at 2:30 am next day no food gate changes. Etc

All aspects of the flight went like clockwork and staff were friendly and attentive.

We initially flew from Osaka to Vancouver and ear buds and food were all inclusive. We were surprised that from Vancouver to Toronto we had to pay for all of this - and the flight attendant did not give us what we ordered/paid for. $6 for a bag of almonds is crazy - and I asked for hummus. Very surprised we had to pay for the ear buds in order to watch the movies.

Very comfortable flight, despite being in the middle section, in the middle seat! Airline staff was very accommodating. Food was good and we just became aware of the meal options. When we flew from Toronto to Osaka, we were offered 2 meat dishes. We are pescatarian. The flight attendant went out of her way to bring us food we could eat. We look forward to flying with Air Canada in the future!

There was a mistake with the first name we only discovered at security. Air canada was unable to correct it to match then passport since it was booked through an agency. The agency could not correct it either since they need at least two hours to do that. We could not fly and lost a bunch of money. Learned my lesson about kayak.

My flight got canceled. Then AC rebooked me to a next day flight. No compensation no apology. It almost messed up my entire trip and schedule. However, all the unexpepected seems routine and ordinary to AC, so customers need to get used to.

The food was horrible the flying attendance hardly made any checks and the seats were very tied ..

I love air Canada. The staff is so helpful and friendly and attentive. I paid for extra room but chose a ser near a person who took up a lot of space which gave me less space than regular economy, I was sad I did that!