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Great flight, comfort, and staff. Prefer tv in back of seat but watching on phone will do
Great flight, comfort, and staff. Prefer tv in back of seat but watching on phone will do
Nice smooth flight with pleasant stewards. Slept most of the flight, they could have slowly turned on the lights to make it more pleasant. Otherwise a good trip.
Great! No food was available during the flight due to the catering service strike but snacks were given throughout the flight which was nice.
I wish that seats closer to the front of the plan were available, but when I booked the flight the seats were VERY expensive so I did not book seats at that time. The day before flying only seats at the back of the plane were available. It takes so long to board the plane and empty the plane on arrival due to SO many roller bags.
Crew was rude.didn’t even say hi or welcome to board
Nothing special. Unacceptable wait for baggage on arriving in Calgary
Departure delay on a late night flight. Made us even later. Tired but got home.
Westjet forced me to put my carry-on baggage in check-in probably because I was assigned seat 23A (the last row seat), which had no cabin space, which is unfair. I wanted to carry on my luggage so that I don't have to wait at the airport for my luggage. Also, because there was no cabin space, I was forced to keep my laptop bag under the seat, which I didn't want to as I was carrying 2 laptops and charger. The airline should basically tell people that if you are assigned a last row seat, then you are not allowed a cabin baggage or a personal item.
Easy processing, flight time was quick and staff was professional and kind.
It was delayed by two ours very full no room to move
They seem to have squeezed out a little more legroom in these planes! It was very nice to not have to fold in half to fit in the seats!
No water for a 5 hour flight entertainment not working seats with little room for knees when person in front of me reclined kept bumping my knees.
The inflight entertainment did not work on a 6 hour flight The cel phone chargers did not work There was a 45 minute wait for the luggage to get off the plane.
There was absolutely no food or drink service unless it was paid for. I am not used to this.
Delay almost an hour which meant when we got to Guatemala there where 3 flights at the same time, you can imagine the caos in customs, avianca doesn’t care about passengers or schedules
Discomfort has become a feature in Avianca flights. That isn’t terrible on short, local flights (most of them 1-2 Hrs)… but a 7-Hr flight with no water, no coffeee, no nothing (unless you buy it) is just not right. Uncomfortable seats, almost inhuman space between chairs, in long-haul flights needs to be reviewed by airline. And unavailable entertainment system doesn’t help either. Flight was safe and on-time, which isn’t easy to achieve. But all other features aren’t features: they’re a modern way of torture. Avianca really needs to up their game, or bluntly declare: we’re an ultra low-cost airline, and fees will drop accordingly.
Every food and beverage has to be paid and the seat was not confortable. They even gave water.
Flight attendants to show up on time, offer drinks and food.
Avianca is the worst most uncomfortable airline I've ever been in, the seats are incredibly small and offer no support, the worst experience I've had traveling ever, do not bother with Avianca
I paid extra for seats up front, I expected unless the beverages wold be included,
The flight was overbooked and the solution gave was unrespctful. I arrived 4 hour in advance in the airport and only after 2hous was possible suggest a different ticket with another company LATAM, I have accepted, but when I was checking in at LATAM the tickets was issued without luggage, what it is absurd since I have bought my tickets including it since the beginning. Due to the timing for the next flight was not possible return to Avianca to claim due to the distance between Both companies Avianca and Latam since were located in different terminals. I have insiste to the crew of Latam to call Avianca to solve it, but they could help they were alleging that only paying a thousand pesos Mexicans ($1,000 MXN) to dispatch my luggage would be accepted and I have no money at all. So I had to beg for others passagens, it was an humiliating to exchange luggage with who was platinum in order to return back the luggage in the connection airport in Brazil (GRU). I have no clue that a judicial process would be taken from my side due the lots of stress in sequence by the non professional treatment with a passenger that was just following everything said by Avianca.. Long hours of waiting until next flight and only arrive at final destine in 6hs later..
We enjoyed that we boarded and took off on time. We didn’t like that our connection flight was a twenty minute walk through the airport with only one hour in between flights.
It was good! Appreciated that it was very on schedule so it made the connecting flight less stressful
Two flights,both poor. No entertainment. Cramped and uncomfortable seats, little space, the rest was OK. Staff were acceptable good.
The crew was doing their best on an old plane needing updating. Chairs that creaked and wouldn’t stay in position. My tray table was unusable as was on-board entertainment due the audio needing usb earphones (that were not provided). Prior to boarding in Toronto and despite being scheduled for a wheelchair and assistance, we were dropped off by clubcar without a wheelchair which I found myself by a gate. Due to no boarding gate assigned at that time we waited and when it was, it subsequently was moved from 64 to 95. No help could be found so I pushed my husband’s chair to that furthest gate in the airport at the highest speed possible for a 73 year old. And by that I mean I ran. It was a very stressful experience.
Wifi wasn't working on one of the UA flights after boarding.
Leg room was lacking. Legs crammed into seat in front.
T hey did a great job. Flight was on time .
the plane was old. the wifi didn’t work. the entertainment was boring and dated. the charging ports were impossible to find. i was mostly ignored by flight attendants that had no problem speaking to the man beside me. i got two drinks the entire time i was on the plane.
Crew was not very helpful. They forgot to serve me coffee and had to wait for a long time.It looked as if they were not very happy with what they were doing.
The flight I was connecting with waited for me even though my 1st flight was late. I really appreciated that.
Tray table was filthy when I sat down. I needed to have someone come clean it because there was food and stains on it WiFi didn’t work after paying for in flight WiFi Food was terrible and was not filling at all Chicken was rubbery Flight attendant had an attitude, interrupted me and wasn’t able to answer basic questions about the food selection such as “does the chicken have red sauce in it”. If your flight attendants are not going to know what is in the meals so we can make an educated decision based on dietary restrictions, they shouldn’t be on the plane. My 1.5 year old niece was sleeping and dropped her binkie. I went on the ground under the chairs looking for it. It was at that time that she came up to me as I’m CLEARLY on all 4s with a flashlight and said “I need to get by”. I said one moment please I’m getting something from under the seat (while my head was literally under the seat). Her reply was “no you need to move now” and proceeded to almost push me out of the way. I looked up and all I saw was her toes under my eyes. When I looked in front of me, her private parts were inches away from my face. I then made a comment “you couldn’t waited 2 seconds?” and her response was, “no I need to use the bathroom”. I understand that and would never want to be the reason someone couldn’t get to the bathroom but I was under the seat. She could’ve gone around the other way instead of harassing me, basically placing her private parts on my head and borderline pushing me out of the way. You don’t pay (especially this much) for this deplorable experience. This was by far the worst experience I have ever had on American. I will be absolutely thinking twice and thrice about flying American Airlines again. I would rather pay more to fly delta because at least I know their WiFi will work and their flight attendants won’t have a terrible attitude for no reason, nor will they act the way this woman did. Unacceptable.
Fight crew was not very attentive and the bastions were gross!
lounge was the highlight - seats weren't that comfortable - it was a full flight but no complaints
Best price with timings that suited us. The flight was punctual.
I grand parents didn’t receive any special treatment they are seniors even i ask for wheelchair
Flight was delayed and missed connecting flight. Did not give warning about delay until we showed up at the airport. Not good.
The flight from Guadalajara to Dallas had mechanical issues, and was delayed every half hour for 4 hours until we were told to rebook. As it was during the busy holiday break, most flights were fully booked and travel that day was unavailable. The only saving grace for American Airlines was their ticketing staff that maintained their composure and did their best to accommodate all the disappointed and frustrated passengers.
Terrible flight seats where really uncomfortable I had body aches for 2 days and flight was delays almost two hours
Flight was delayed at departure due to weather and the need for de-icing. The flight was smooth but there was a delay at arrival due to weather. We were in a hold for 20 minutes or more. The flight arrived more than 30 minutes late. Airlines have no control over the weather and I'm glad that they follow all safety procedures. Had to wait a long time for my checked luggage. Whole process was slow and the bags arrived wet due to the rain. The onboard wifi and entertainment access was spotty and the signal was dropped several times. Otherwise the crew was great and friendly. They tried to get everyone's bags stowed and seated so we could take off.
Crowed but safe flight and arrived at my destination on time
Toronto Pearson Airport (YYZ)Canada
Honduras - Toronto Pearson Airport