I had first class service from them. A little late taking off, but no major problem
I had first class service from them. A little late taking off, but no major problem
No towels or tissue and chocolate and mint provided before arrival
Not good. Expected a lot more as far as excellence.
They made us deliberate waste time by holding our passports and boarding passes making us miss the flight
I had never seen any cabin crews behaving like that. They are not at all professionally fit for this job
Boarding delayed, no communication. I left the lounge, and heard a final call, boarding started after a 30 minutes.
Very very poor service. Authorities must take action against this airline immediately. Total failure to follow the rules and regulations of an international airline
There was not enough staff during boarding which had created big problems . Another thing once you enter gate area there’s no way to use bathroom and you have to be in that area 2 hours before boarding which is too much.
Luggage handling was very very bad. Damaged my new Calvin Klein bag and delayed another. Still did not get it since 2 days. Worst airlines and service.
I would advice everybody not to fly by Indigo, no entertainment in flight, rude behavior of staff, worst experience of my life
The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.
Medíocre. The food wasn't good (although not bad, bad) and the staff wasn't kind. I asked for n extra blanket, the steward never came back, serving us roughly.
Generally good. The crew is excellent. The food could be better.
Did not find the wheelchair that supposed to assist and went to a long queue for transit security chk which was very slow and boarding desk wanted to close counter although that they knew that I am minutes away because of their mistake of not providing the wheelchair.
Good aorcraft 777 but Worst food ever Breakfast was a bû’with matonnaise… Staff was nice but invisible most of the flight
worst experience ever i choose my seat in advance and also have my seat selected in my boarding and the they told me that my seat has been changed without notify me
I have used Air France and KLM many times it will help if they change their menu's feel like it's been the same for years!!!, Especially the breakfast. Overall the flight was good and enjoyable.
No bording was given for next trip on same carrier, food was very moderate.
The line at boarding was not well organized and managed
Je n'ai pas pû incliner mon siège et une des hôtesses ne comprenait pas ce que je disais. Je devais parler fort
Too many notifications. Non of which were useful. 4 hours before traveling we discovered that we needed a transit visa. That's useful information. Air Canada should flag and keep flagging that up. Then the useless too much information had us go to Paris not Brussels. Chaos involving the customer. We will try never to use AC again.
The terminal this flight boarded from was so far away, poorly temperature controlled, and generally uncomfortable. The plane was small but the flight was short, so it wasn't so bad.
My flight was canceled and next one was 1 hour later. The gate was changed 3 times.
We did not have seat assigned until almost the very end of boarding and my husband and I did not sit together I don’t know why even though we bought tickets 3 months in advance and checked in very early. We were not standby and we were treated as we had stand by tickets. I will never fly Air Canada again.
Terrible 3-4-3 seat configuration, I thankfully was able to choose a seat at the back where it narrowed to 2-4-2 for some relief though seats were still narrow. Staff did not manage the boarding lines at all either, was total chaos.
Seriously need to improve the time schedule and the plans
Great TV, easy boarding, wonderful ground crew and flight crew.
It was late leaving but made up time in the air.
Rude Customer Service at checkin, 90 minute limit in flight check in is too strict. I was in line for 30 minutes because of slow/insufficient workers. Somewhere I got to the the counter of course the employee warned me about the 90 minutes. People were cutting the lines. No one did anything.
Squeeze like sardines. ANA has much better leg room. The food on air canada was disgusting. Worse that left over microwave dinner. Like you heated up microwave dinner then saved it overnight, then microwaved it again and added nasty garnish to try to elevate but instead made it as edible as cat food.
Flying economy is like being packed into a sardine can.
The flight was delayed as they were waiting on catering. Catering. Was eventually delivered but they still had no food. No meals for us in business class - just a bag of nuts.
Our luggage is missing. We are at the Hotel Gran Via in Barcelona
Food not so good. Need more veggies and whole grain especially the late food. Couldn’t figure out how to use the entertainment system.
The flight was on time and the crew very professional. Everything went as expected and I will use BA again for this trip.
Entertainment catalog certainly needs an upgrade to include better and latest content. Food was not good at all - they need to cook something edible. Five starts to the crew and on tim performance of British airways though!!
Overall good, the gluten free food is very hit/miss though and you must tell them you have an allergy days in advance.
Despite many attempts to work out a change, neither British Airways nor Kayak nor Chatdeal would allow us to cancel or change this flight so we lost all of the payments when we were not able to fly. Absolutely terrible customer service. We will never use either of the services again.
Connecting British Airways flight was 29 hours delayed so I never made it on this plane
Yogurt only for the last meal was not what I could eat. choice of a croissant or other item would be preferred. It's a busy time, though, so i understand.
Absolutely nothing. Cold and unpleasant airline staff, and to top it all, the entertainment system was broken. Really harrowing experience.
The flight was delayed for 2 reasons. 1) Weather - due to which it incoming aircraft was diverted to Ahmdabad. 2) technical issue which took 5 hrs to solve at Ahmedabad. The flight which was to leave by 6pm left at 12:10am the next day. They could have handled the situation in a better way. They waited for Airbus engineer to come and solve. They didn’t simultaneously call for another aircraft so passengers could travel through their connecting flights as scheduled. It was a very poor way from Air India.
BAD experience. Entertainment system was not working and most of the passengers had this issue. Staff was not helpful. Meal was yuck. Bad old flights.
Overall good experience. I got first row seats with extra legroom. It does make a difference. Entertainment system was working. However, they kept serving me a VEGAN meal instead of a VEGETERIAN meal. I asked them and showed my tickets that Vegeterian meal is selected but the staff didn't care. VEGAN meal was medicore and not enough to fill tummy. Also unhealthy with butter made from palm oil.
Crew were slow in serving, as a result many of the passengers were not served Tea/Coffee. There is a scope for improvement
Communication was terrible. Flight was delayed for 4-5 hours in DC (on the front end, and also after we boarded, we had to get off - some issue with fueling the old plane correctly). There was little to no information on timing or what was happening. Once we reach Delhi airspace, apparently there was weather that caused us not to land - we were actually near the ground, saw the run way, and lifted back up to the sky after being sooo close. Then we circled for about 30 minutes, and they decided to go to Jaipur to land until the weather cleared and to refuel. Again, once we landed in Jaipur (wrong city), there was little to no information on timing or what was happening. Then we heard that the crew was reaching their 24 hours. We sat on the place, on the tarmac for another 3 HOURS, with no food and not enough water for everyone on the flight. Then, they kicked us off the plane with no plan, in the wrong city. We went thru customs, got our bags (thank goodness), and had to ask a bunch of staff what was happening and what to do. Eventually, their soltuion was to bus people back to Delhi (like 6 hours we were told) but not everyone would fit on the bus, and unknown timing on when it would leave. At this point it was 9PM (we were scheduled to arrive in Delhi at 11AM...). My husband and I decided to risk it and take a cab that we had to pay ourselves (about $200 US dollars) to get to Delhi (about 5 hour drive). We both had terrible trips back to the US as well - almost missed connecting flight, forced to pay for carry-on luggage (a small back pack!) and duty-free goods by the Air India staff last minute. Just terrible experience all around. Never again with AI! The ONLY good thing was the air hostesses were kind and patient - example: they made sure people with food allergies got their correct. However, the TV's in our entire row did not work so I'm glad we brought our own entertainment......
Communication was terrible. Flight was delayed for 4-5 hours in DC (on the front end, and also after we boarded, we had to get off - some issue with fueling the old plane correctly). There was little to no information on timing or what was happening. Once we reach Delhi airspace, apparently there was weather that caused us not to land - we were actually near the ground, saw the run way, and lifted back up to the sky after being sooo close. Then we circled for about 30 minutes, and they decided to go to Jaipur to land until the weather cleared and to refuel. Again, once we landed in Jaipur (wrong city), there was little to no information on timing or what was happening. Then we heard that the crew was reaching their 24 hours. We sat on the place, on the tarmac for another 3 HOURS, with no food and not enough water for everyone on the flight. Then, they kicked us off the plane with no plan, in the wrong city. We went thru customs, got our bags (thank goodness), and had to ask a bunch of staff what was happening and what to do. Eventually, their soltuion was to bus people back to Delhi (like 6 hours we were told) but not everyone would fit on the bus, and unknown timing on when it would leave. At this point it was 9PM (we were scheduled to arrive in Delhi at 11AM...). My husband and I decided to risk it and take a cab that we had to pay ourselves (about $200 US dollars) to get to Delhi (about 5 hour drive). We both had terrible trips back to the US as well - almost missed connecting flight, forced to pay for carry-on luggage (a small back pack!) and duty-free goods by the Air India staff last minute. Just terrible experience all around. Never again with AI! The ONLY good thing was the air hostesses were kind and patient - example: they made sure people with food allergies got their correct.
Need to update the staff of the airport. They tell luggage weight according to they want.
Their security process is excessive. We were checked when we got off our incoming plane, at the gate and up the stairs when boarding the plane. Come on.
Mediocre staff, crappy food selections and no entertainment for a 14 hour flight. The only good thing was that it was a direct flight.