Very good, despite we had a delay because of some problems at the airport.
I liked the friendliness of the crew and comfortable flight. All good.
Pros: "The flight was very calm. The crew was friendly all the time."
Cons: "The food"
Cons: "The turbulence was really bad ! I couldn’t sleep at all !"
Cons: "Due the COVID-19 El Salvador closed its boarders, leaving me unable to fly. I have sent two emails, called and spoke to a customer service representative who treated me unprofessionally and rude. After that I have been calling numerous times with a wait of over 25 minutes each time and I still have to answer from you as a company. I am extremely disappointed and want an answer soon."
Pros: "No drink because didn’t open de bottle. No one care about it."
Pros: "Copa was convenient and easy. Very easy boarding process and I appreciated the day flight."
Cons: "This is a business class that is equivalent to a US carrier domestic first class. Good seats, not lay flat but wide on my 737-800. The food and service emulated say American Airlines Domestic 1C as well. Everything was just good enough, and much cheaper that international business on the majors."
Pros: "The seat comfort and staff especially the captain - very engaging"
Cons: "WiFi on the airplane to access flight map and other services."
Pros: "It was an excellent trip, but the entertainment needs to be improved."
Cons: "More options on entertainment, needs variety."
Cons: "This flight didn’t appear in AeroMexico’s system. We had to get our boarding passes in Mexico city, but our original departure was from YUL."