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Worst ever. No assistance and communication from Emirates crew. No visibility of when the flight is flying. Couldn’t understand if we can go to lounge to take rest. Emirates system at a certain point said flight is not operating and suggested to take the next flight and in few minutes it suddenly opened the gate for boarding. unsupportive and rude crew. Worst experience ever. Flight was delayed by 5 hours so need the compensation for that.

Seat and leg space is much better than the Qatar airline. The crew I would like to say is not meeting the requirements of emirates airlines cause it almost 20 years I am flying with emirates this time I really feel that crew is not behaving well someone asked for water waited more than 30 minutes and there are more incidents in this flight.

I was traveling business purposes and I only had one carry on and a personal computer back pack . My carry on was 8.5 kg little more than allowable. At jfk airport check in they did not let me carry it . I was little disappointed.

Emirates flights always nice. Service rendered by the staff is superb.I am always comfortable in Emirates flights.

We had a connecting flight which is got delayed they didn’t transfer me to another flight and up I have to by 3 new tickets and I have to pay extra luggage fees cost me rs 100000

Overall experience was bad , one does not expect after travelling for 14 hrs in Boing 777-300 ER to be pushed in to a craft with a extermly poor seating pitch, no room for hand baggage in the luggege bins and extermly poor service quality. This patch made my overall expereince mediocre and would definetly look for better choices when flying in or out of Delhi in future.

Crew was not good and service was bad. Not happy

1. Please deploy better trained and courteous staff. 2. Wheel chairs be available at all steps of layover till boarding gate. 3. Food services be also improved . 4. TV and phone charging facility be also provided.

Cabin crew were not welcoming.was expecting excellent after traveling in Emirates from Houston to Dubai.

Meals was mis-served inspite of selecting vegetarian food! I was served non- veg in both flights ie., IAD to Dubai and Dubai to Hyderabad. Staff was not that friendly

No towels or tissue and chocolate and mint provided before arrival

They made us deliberate waste time by holding our passports and boarding passes making us miss the flight

I staff or crew they were very friendly and humbly, they done theirs service very well, I appreciate them and thank you to the company or Qatar 🇶🇦 Government for providing as good service in their flight ,once again, thank you 😊 🙏 😀 😉 👍

Excellent will be flying again in May with Qatar. to Botswana.

I had never seen any cabin crews behaving like that. They are not at all professionally fit for this job

Asian Veng meal have Non Veg items which is not ok. Pure veg meals option are too less and they have inclusion of Vedgan and Lactos etc... which is taste less

Terrible. The website insisted that I wasn't logging in correctly to confirm my flight. It also wouldn't let me register as a member. I was unable to get a boarding pass until 4 hours before the flight so I couldn't get through security and had to wait. It was unlike anything I've experienced in decades.

Very very poor service. Authorities must take action against this airline immediately. Total failure to follow the rules and regulations of an international airline

There was not enough staff during boarding which had created big problems . Another thing once you enter gate area there’s no way to use bathroom and you have to be in that area 2 hours before boarding which is too much.

Luggage handling was very very bad. Damaged my new Calvin Klein bag and delayed another. Still did not get it since 2 days. Worst airlines and service.

It has been a couple of years since I flew with Etihad last, after having a unpleasant experience with them coming out of the pandemic. I can say that the experience has uplifted, but I can’t really rate the service. At Barcelona airport the service was great, with their dedicated Etihad staff very helpful. The onboard experience wasn’t great, not very personalised and it really makes sense why Etihad doesn’t feature in the top 10 2023 Skytrax awards. The crew just seemed to be inattentive and almost absent from the cabin. I felt that I had to keep getting their attention. Even after I’d finished my meal, an hour went by before I had to call them to clear the tray/plate etc.

1.Aircraft Comfort: The aircraft type was quite small with non-reclining, cramped seats that significantly lacked comfort. 2.In-flight Entertainment: There was no provision of in-flight entertainment screens or Wi-Fi for the majority of the flight. 3.Boarding Process at New Abu Dhabi Airport: Despite the move to a new airport, which promised enhanced experiences, the use of buses instead of jet bridges did not meet expectations, causing inconvenience. 4.Gate Change Communication: A last-minute gate change was poorly communicated, resulting in a long and difficult walk.

Ripped off and broken seats in Business class. Seats stink and need to request the staff for additional bedsheets. Crew if very friendly though

Food was very good. Again tray could use a non-skid mat. I had a regular seat - comfortable - able to sleep undisturbed. Boarding was uneventful.

Crew was good, boarding mediocre, food choices were limited, seating was not comfortable

Sits are very uncomfortable Don’t feel like to travel in Etihad. It was 1st time we traveled in Etihad now we decided we don’t want to travel in Etihad.

Food and beverage service have rooms for improvement .there were no entertainment facilities available

I request kosha food all my flight but this flight didn’t imclude my kosha meal.

Dear Etihad Airways Customer Service, I hope this message finds you well. I am writing to express my deep disappointment with my recent flight experience on Etihad Airways, which took me from India to NYC via Abu Dhabi. My flight details are as follows: [Flight Number] on [Date]. My overall experience was marred by a series of significant issues that I believe warrant attention and improvement. These issues include: Bad Conditions of Washroom: The state of the washrooms on the flight was far from satisfactory. They were inadequately maintained and lacked the level of cleanliness one would expect during a long-haul journey. Seating Space and Comfort: The seating arrangement left much to be desired. The seats were cramped, uncomfortable, and the legroom was insufficient for such a long flight. The seats did not recline as expected, making the journey quite uncomfortable. Cabin Cleanliness: The cleanliness of the cabin, including seats and tray tables, was not up to par. The lack of cleanliness impacted the overall comfort and satisfaction of passengers. Excessive Noise: The flight was notably noisy, with disturbances and loud noises making it difficult to rest or concentrate. The noise levels were considerably disruptive. Food and Catering: The quality and variety of meals served on the flight left much to be desired. Furthermore, there were issues with accommodating dietary restrictions, which is crucial for passenger satisfaction. Hygiene and Sanitary Facilities: The condition of the restrooms was subpar, and essential hygiene supplies were not adequately provided. This falls short of expectations for a long-haul journey. Overall Experience: Regrettably, the combination of these issues significantly affected my overall experience during this long flight, making it far from the comfortable and enjoyable journey I had anticipated. I understand that maintaining high standards on long-haul flights can be challenging, but I believe it's vital to bring these concerns to your attention in the hope that they can be addressed and improved upon in the future. As a loyal Etihad Airways customer, I had higher expectations for my journey. I kindly request that you take these issues into consideration and work towards enhancing the overall passenger experience on similar routes. Your attention to these matters is greatly appreciated. Thank you for your time and understanding.

Entertaiment center needed on that flight. I dont like to use my phone for entertainment.

Crew was terrific. In flight entertainment system is very slow and the touch screen can be not sensitive enough or too sensitive. It was such a pain to pause a movie in case when I unpaused it accidentally thought I presses stop. This happened 3 times. I gave up and went back to my phone for entertainment.

Everything was great. I really like how they had their safety film set up showing you the beauty of the country.

Inexperienced crew. Food was so so. They lost my luggage on a direct flight. Was flying business so my luggage was priority. Not impressed.

I liked the early check in. Flight was a bit bumpy due yo weather. Overall, everything went well.

It was awful. For a 37 minute flight time,we had 1:30 hours delay. If someone had a connection flight he or she couldn’t reach for sure. The only positive point was online check in.

Limited snack options cause the snack vendor was on strike

The 6 hour delay with minimal updates was not handled well. After many complaints from most of the un-boarded passengers, food vouchers were offered. The catering strike meant there was no food or snacks on the plane. Beverage service was heavily impacted, only water or juice was available. The staff at the gate was kind enough to inform that "if you want to eat on the plane, you will need to bring it on when boarding".

It was an excellent experience, traveling from Toronto to Denver with United.

Ontime boarding. Almost 1 hour take off delay. We could have boarded slightly later since the pilots were in traffic

I go am isle seat because it was half empty Food strike no food available

We were told to check our bags at the last minute, and the communication was poor.

Terrible! I missed my flight to my final destination and British airlines and American Airlines keep pointing fingers on each other’s. Nobody wants to take responsibility

Not sure if the crew were experiencing something unknown to me,but the service of passing water was non-existent.In addition,please take consideration when providing yogurt as alternative for breakfast as some of us, could be lactose intolerant.. thanks

Entertainment catalog certainly needs an upgrade to include better and latest content. Food was not good at all - they need to cook something edible. Five starts to the crew and on tim performance of British airways though!!

No food as per my diet restrictions even after advance request and delayed baggage without any notifications

I have not used food or entertainment all other services I used were simply excellent. BA crew is always good in service. The BA Crew at anygiven flight is simply amazing.

Boarding could be smoother. But the flight crew was excellence. Very professional, friendly and helpful.

The 1st flight was delayed by 7h. We missed the connection flight. They rebooked us another flight after 8 hours lay over and we had to take another connection flight after 6 hour lay over. Overall experience was horrible

Busy flight but uneventful as flights goes. It was a bit stuffy, an attendant noticed I was fanning and offered to adjust the temperature. Our baggage took a considerable amount of time to arrive. I have a further two trips to make this year and here hoping for a good service.

The wheel chair assistance experience at Heathrow during flight connection (from flight 118 from BLR to Heathrow to the flight from Heathrow to BOS) involved a long wait at the ground floor assistance desk at Terminal A. We had a long layover (6 hours) so it did not affect the onward journey, but we would have appreciated being able to go to the Business class lounge without having to wait over an hour at the Terminal A assistance desk.