The Flight crew didn’t serve us until about 1.5 hours into the flight because of turbulence but after it ended it was fine to move around. They served us water only and snacks and then NEVER, NOT ONE TIME came through to collect trash until right before landing about 1.5 hours later. There was absolutely no need for that. They crew was just standing around talking and visiting with each other and really never tried to see if we might want something besides water or even try to come pick up trash. This is VERY unusual for a Delta flight but it was not what I would have expected for a 4 hour flight.
The Flight crew didn’t serve us until about 1.5 hours into the flight because of turbulence but after it ended it was fine to move around. They served us water only and snacks and then NEVER, NOT ONE TIME came through to collect trash until right before landing about 1.5 hours later. There was absolutely no need for that. They crew was just standing around talking and visiting with each other and really never tried to see if we might want something besides water or even try to come pick up trash. This is VERY unusual for a Delta flight but it was not what I would have expected for a 4 hour flight.
Absolutely nothing flight was cancelled and delayed for 2 days. Barely a heads up I want a full refund
Atlanta boarding crew at gate were filled with arrogance and were disrespectful. In flight crew showed indifference to the needs of passengers. This is about the flight from ATL to BDL.
From Atlanta to Cabo I would have hoped on a plane that size I would have been able to breathe and wiggle my feet a little! The leg room in that plane is non existent and I am only 5”4’. And the air vent either wasn’t working very well or just could not blow air from the ceiling to the seat area as I was suffocating through the entire flight! And please don’t say I would have been more comfortable in first class because I cannot afford those rates and have always travelled Main Cabin without issues !
The landing was bad and the hostess came two times and i was sleeping but when she served the person that nexts to me I woke up and she didn’t even asked me if I need any drink or snacks two times!!!!
It was a Red-Eye flight so was not comfortable enough to sleep, but seat was as expected. Crew was great and in-flight entertainment was excellent. Flight was smooth
Everything went well with the flight. But one of the flight attendants had on inappropriate pants. She had on an old worn out pair of sweat pants. The back seam was unrivaled and should not have been worn for work. If I had not seen her in the airport with the standard type of luggage, I certainly would not have thought she was working for Delta. Not a good look at all for representation.
I received the two differed meals: chicken and pasta. I asked and I received. I am anti-wasting food!
You lost my luggage!!! How frustrating!!! Now they can’t find one of our bags!!!! I really don’t have time for this!!!
I liked that the planes brought me back to NYC safely, but I could have used a friendlier crew.
This was my first time flying Copa but I'll definitely be back! Great service, professional agents, and delicious food for a fair price. Thanks for a great trip!
No boarding announcements leading to the usual confusion and people trying to board before their group number.
I liked the friendliness of the crew and comfortable flight. All good.
LOCKED MY BAG WITHOUT CONSENT. Had to have my zippers cut upon arrival in Costa Rica.
I do not speak Spanish or read in Spanish When asking for help, people were hard to find they spoke quickly and pointed a lot directions for where to go and what to do we’re unclear. Which made my traveling uneasy.
I didn't realize they didn't have bathrooms on the plane. Almost had a very bad situation.
I missed my plane because there was a lot of people during the migration process. The airline has the chance to care for their clients and they could get the passengers missing in the flight. I lost a day of work and Montfort transportation to go back home and go to the airport again. Unfortunately the airline doesn’t care about that. I use latam at least 4 times a year, so I guess I need to be treat better. In addition, one on my baggages didyarricw to my destination. So frustrated with this trip.
Everthing ok , crew very nice but but we had a bad experience with the wheel chair we had to wait too much for the chair, my husband couldn’t walk and he was in lot of pain , LATAM has to take care of that
Horrific checkin procedure with neither Delta nor Latam figuring out how to check me in. 4 hrs on customer support with both and both airlines pointing to each other who should do checking. I was not checked in until morning of flight, which for international flight is concerning.
Flight from Lima to São Paulo didn’t have USB plug to charge the cellphone.
Liked check in process To improve: food and beverages. Not second round was offered and meal had no salad.
The flight was overbooked and the solution gave was unrespctful. I arrived 4 hour in advance in the airport and only after 2hous was possible suggest a different ticket with another company LATAM, I have accepted, but when I was checking in at LATAM the tickets was issued without luggage, what it is absurd since I have bought my tickets including it since the beginning. Due to the timing for the next flight was not possible return to Avianca to claim due to the distance between Both companies Avianca and Latam since were located in different terminals. I have insiste to the crew of Latam to call Avianca to solve it, but they could help they were alleging that only paying a thousand pesos Mexicans ($1,000 MXN) to dispatch my luggage would be accepted and I have no money at all. So I had to beg for others passagens, it was an humiliating to exchange luggage with who was platinum in order to return back the luggage in the connection airport in Brazil (GRU). I have no clue that a judicial process would be taken from my side due the lots of stress in sequence by the non professional treatment with a passenger that was just following everything said by Avianca.. Long hours of waiting until next flight and only arrive at final destine in 6hs later..
Our yoga retreat was cancelled and besides not refunding is, they would not even let us change dates or locations. As a matter of fact they wouldn’t even talk to us and kept referring to the travel agent, who said they couldn’t change anything and it was up to the airline to do so. They passed the buck until it was too late to do anything about it. Avoid Latham and Budget Air for your travel plans.
2 hour flight with no drink service from the bahamas?!! There was very little turbulence and the turbulence didnt seem to affect first class drink service. I understand that they may not be able to pour all kinds of drinks, but thye can hand out bottles of water at lease
A disaster, I lost my connection due to overcrowding at the Miami airport, having a 3-hour layover and the airline did nothing to reboard me on time and I had to sleep on the floor for 18 hours.
Good flights. Departure and arrivals were on time. DFW was a little problematic in that the Skytrain without prior notice bypassed the Echo terminal so that delayed my arrival at my connecting flight.
lounge was the highlight - seats weren't that comfortable - it was a full flight but no complaints
The usual wait at Columbus once you land to get to an open gate (20 minutes) and then the usual 30 minutes for your luggage to appear.
American airlines put us on a connecting flight that only had 20 min layover. I made it by running down the concorce in Phoenix and was last one on the flight. Not acceptable!!!!!!!!!!!!!!!!!!!!!!!!!!!
The crew of Flight AA 35 were extremely friendly while being amazing professionals the flight was wonderful all but for the unavoidable problem of space on today’s flights no matter how large the aircraft. I have been flying for nearly five decades I understand that the cost of flying is expensive, maintaining aircraft, cost of fuel, crews, support personnel and everything else that goes along with modern aviation. However, the lack of space for people that are tall or even oversized a little bit. It’s just gotten worse in the last 50 years and that unfortunately makes the flying unavoidably discomforting and not so wonderful. I understand you can buy space in first class and you won’t have these issues but to take Economy break it up into premium economy and regular economy based on the loss of the business traveler doing 2020 to 2023, as a way to regain all of the profits that were lost doing that period. Seems a little harsh to all the folks who have struggle just to afford the fare to fly. So not having leg room is extremely painful on a 15 hr overseas flight. Otherwise American Airlines did exactly what was expected getting me from point A to point B.
Not sure about entertainment as I didn't use any, soay e there should be an NA option on this survey. Otherwise everything was just as it should be. Of course I wish planes were more comfortable and had seats that would tilt back further.
First off, I never complained so it is not the crews fault. The lady to my left did not respect my seat whatsoever. She was too big to lower the armrest and basically sat on me the entire flight. She was against the window. I was in a middle seat. For future reference, American, please make sure the armrest will lower or get someone a larger seat/2 seats.
I left my wallet on flight 2225, no one has reached out to me yet, I field out the form online. Please give me a call Please.
Left late. Crowded like cattle. Standing and waiting. Food on board getting worse.
Business lounge in Naples is very spartan with poor food and not very comfortable. Late departure from gate, ride bust then wait on runway for 30 minutes. Almost an hour late departing. Business class was middle seat empty. We exit row do reasonable comfort. Service was friendly and prompt but drink offerings limited with some selections requiring extra charge.
- OK plane. Basic accommodations. OK food. The digital window shade wasn't working.
Offered vegetable curry when it was actually tofu which I don’t care for.
Entertainment catalog certainly needs an upgrade to include better and latest content. Food was not good at all - they need to cook something edible. Five starts to the crew and on tim performance of British airways though!!
As expected for a BA long haul flight in economy - you get what you pay for. Good leg space, in flight entertainment and food and drink provided. Staff on the return flight (overnight) we're a bit brisk and just wanted to get everyone fed and watered before turning the lights down. We're vegetarian so ordered it separately through the booking, although when we were in flight we realised there was a normal and vegetarian option anyway, and we were given vegan. This is fine, however on the return trip we were told there were no more specially ordered meals left, so be aware in case you have specific dietary requirements.
The crew on this flight were attentive, efficient and friendly. It really made for an enjoyable flight.
Boarding process needs to be improved. Business class passengers were told to stand in the economy line and vice versa.
My ticket was cancelled unannounced and I was left stranded in the air port
The crew was great but we sat in the plane for over an hour before takeoff combined with a 4 hour delay on our previous flight caused us to miss planned scheduled meetings in Geneva.