Luxury hotel with 2 restaurants, 9-minute walk to Venetian Walls Along with 2 restaurants, this hotel has an outdoor pool and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour health club, a poolside bar, and a steam room are onsite. Galaxy Hotel Iraklio offers 127 air-conditioned accommodations with laptop-compatible safes and espresso makers. Select Comfort beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 26-inch LCD televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily. Recreational amenities at the hotel include an outdoor pool, a 24-hour health club, and a steam room. The recreational activities listed below are available either on site or nearby; fees may apply.
Guests generally appreciated the hotel's great location, friendly and attentive staff, and delicious breakfast options. However, some mentioned issues with room allocation, cleanliness concerns, and limited parking availability. Overall, the hotel provided a pleasant experience with a few areas for improvement.
AI-generated from customer reviews
Service9.5 out of 10
Location9 out of 10
Breakfast9 out of 10
Cleanliness8.5 out of 10
Room Size5 out of 10
Parking3 out of 10
All reviews
8.4
Very good
Anonymous, Jan 2026
I enjoyed my stay at this hotel!
10
Wonderful
Eva, Jan 2026
Pros (+) The staff was so helpful and went out of their way. The rooms and room service was impeccable! The BREAKFAST was incredible!!! The staff is waiting on your every need! Just WOW. A special shout to Ionella on the maintenance staff who helped me clean dog poo off my shoe 🙂↕️🙂↕️. WiFi, rooms, beds everything was super! Free water and cookies every day!
10
Wonderful
Rosalind, Dec 2025
Pros (+) Friendly and helpful staff. Immaculately clean. Inclusive breakfast and parking.
Cons (-) Long way to walk to old town so need car or taxi.
10
Wonderful
Nikos, Dec 2025
Pros (+) Very polite and helpful staff
Cons (-) nothing
10
Wonderful
Brenda, Dec 2025
Pros (+) I had trouble figuring out where to park my car and the staff was so patient and kind with my confused phone calls. My room was upgraded to a lovely suite and I thoroughly enjoyed the restaurant for dinner and the morning breakfast.
Cons (-) It would have been helpful to have received instructions on where to park ahead of time. And, parking spaces are limited--I was fortunate to get the last one.
10
Wonderful
Beth, Nov 2025
Pros (+) Attentive staff, great breakfast
Cons (-) On quite a main road
10
Wonderful
Liang, Nov 2025
Pros (+) The breakfast is very delicious, the location is very convenient and the service was excellent. I will recommend your hotel to my freinds.
9.0
Wonderful
Liis, Nov 2025
Pros (+) We booked the hotel mainly because of the location and proximity to the city centre. However all our expectations were exceeded. The hotel is clean, comfortable and has everything to make your stay perfect. Yes, the rooms are not as big as in some other hotels, but these are comfortable and clean. Top points go to the staff. Everybody was kind, helpful and cheerful. We dined in PerSe restaurant, b...
Cons (-) -
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9.0
Wonderful
Stephanie, Nov 2025
Pros (+) Good location, clean room, friendly staff, good breakfast
Cons (-) The orange juice at the breakfast
7.2
Good
Anonymous, Nov 2025
The location is not bad and the breakfast was genuinely great. However, we were given a noisy room on the first floor with a tree blocking the view, even though we had requested a calm, high-floor room when booking. We asked again at check-in, but were told that moving to a higher floor would require paying extra, even though we were staying only one night. The staff were generally nice, but when ...
