Inspired by the opulent era of Florida's historic hotels, The Ritz-Carlton Orlando, Grande Lakes stands as the premier resort destination. Our high-end hotel in Orlando boasts a remarkable range of offerings, from rejuvenating spa experiences and championship golf to delectable farm-to-table dining, family activities, and exquisite pools featuring luxurious new cabanas. Unparalleled opportunities for relaxation, recreation, and adventure beckon families, couples, groups, and all travelers. Nestled amidst over 500 acres of pristine natural landscapes, tranquil lakes, and a thriving farm, The Ritz-Carlton Orlando, Grande Lakes transcends the conventional notion of a mere luxury hotel—it is an exceptional escape.
Guests appreciated the hotel's cleanliness, room size, and overall atmosphere, highlighting the attentive staff and great facilities. However, there were concerns regarding service issues, particularly related to billing and language barriers, which affected some guests' experiences.
AI-generated from customer reviews
Cleanliness9 out of 10
Room Size8.5 out of 10
Atmosphere8 out of 10
Value for Price3 out of 10
Service2.5 out of 10
All reviews
10
Wonderful
Caroline, Oct 2025
Pros (+) The facilities were amazing, especially the pool area. The room was big and very comfortable. The breakfast buffet was great!
Cons (-) I would recommend to have private transportation to the airport available.
8.0
Very good
Mohammed, Sep 2025
Pros (+) Nothing special
Cons (-) In addition to a very unpleasant situation caused by the hotel and the reception staff, I was charged twice for my reservation. Although at check-in I was clearly told that everything was fully prepaid, they still asked for my credit card (which is not unusual). However, they blocked a very high amount on my card, which made me feel uncomfortable. Later I asked the staff at reception, and they tol...
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1.0
Poor
Bernard, Sep 2025
Pros (+) Very little the property is dated
Cons (-) Very Dated facilities for a Ritz Carlton Basics like shower pressure ,noisy air con unit Just generally in need of refurbishing The buffet on Labor Day was very basic for a 5 star hotel The buffet breakfast was closed on our last day I guess due to lack of guest numbers after Labor Day ,something I have never experienced before in any class of hotel ,the made to order breakfast was awful, reheated...
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10
Wonderful
Atef, Aug 2025
Pros (+) room size acceptable, lobby area so good ,the pool was one of the best for sure the staff was so perfect .
Cons (-) The water pressure at the bathroom not that powerful, it can be more beater then this so for the people they dream with morning shower maybe they will disappointed. I miss my Arabic tv channels.
10
Wonderful
Vivien, Apr 2025
Pros (+) Attentiveness Facilitates Great beds Fantastic club lounge with Eggcelent Easter celebrations
10
Wonderful
Julio, Feb 2025
Pros (+) Location was nice and fancy
Cons (-) There was not bellman upon our arrival
9.0
Wonderful
Tatilcii, Dec 2024
Pros (+) ı love to be there. location is good.
Cons (-) pirce has to be better.
7.0
Good
Duncan, Dec 2024
Pros (+) Nice comfortable room and lots of options in terms of areas to sit and relax. Spa was very nice.
Cons (-) The standard of the food in the lobby bar and Primo restaurant was poor. Much better in H&H.
4.0
Mediocre
Jami, Dec 2024
Pros (+) French toast and bacon were delicious - room service attendee was the best treatment we had while we visited- finally felt like Ritz treatment just before check out.
Cons (-) Nothing was special- employees didn’t go above and beyond, they didn’t even seem like they cared- there was nothing that screamed wow this is the Ritz Carlton treatment, the rooms were dated and floor not clean- our keys didn’t work - we called and asked for new keys to be delivered to Spa while we had couples massage, they did not deliver anything. Massage was mediocre- 800 plus for mediocre coup...
