Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife
22 Jun - 29 Jun
(1 room • 2 guests)
8.9
Excellent
3639 reviews
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Overview
Luxury hotel with 4 restaurants and a full-service spa This hotel features 4 restaurants, a full-service spa, and an outdoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a health club, and a poolside bar. Housekeeping is available on request. Iberostar Heritage Grand Mencey offers 261 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Plasma televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Santa Cruz de Tenerife hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily. Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna. The recreational activities listed below are available either on site or nearby; fees may apply.
Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife
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Amenities
Outdoor pool
Indoor pool
Fitness centre
Restaurant
Bar/Lounge
Room service
Free Wi-Fi
Tea/coffee maker
Coffee machine
Services and conveniences
ATM on-site
Business centre
Car rental
Wake-up service
Safety deposit box
Currency exchange on-site
Hammam (Turkish bath)
Meeting/Banquet facilities
Room service
Tour desk
Key card access
Foot massage
Express check-out
Bottle of water
Private check-in/check-out
24hr front desk
Basics
Free Wi-Fi
Wi-Fi available in all areas
Internet
Linens
Towels
Fire extinguisher
Free toiletries
Shampoo
Smoke alarms
Body soap
Air-conditioned
Trash cans
Conditioner
General
Seating area
Garden view
Hardwood or parquet floors
Slippers
Sofa
Solarium
Soundproof rooms
Soundproofing
Telephone
City view
Storage available
Dining
Minibar
Special diet menus (on request)
Snack bar
Restaurant
Bar/Lounge
Breakfast in the room
Tea/coffee maker
Refrigerator
Coffee machine
Pool and spa
Massage
Heated pool
Spa
Hot tub
Indoor pool
Outdoor pool
Sauna
Steam room
Accessibility and suitability
Disabled Access
Elevator
Accessible by elevator
Accessible parking
No smoking
Designated smoking area
Bathroom
Bathtub
Hairdryer
Toilet
Open-air bath
Bathrobe
Private bathroom
Outdoor
Terrace/Patio
Beach chairs
Balcony
Outdoor furniture
Garden
Fitness
Aerobics
Fitness classes
Gym
Fitness centre
Media and entertainment
Flat-screen TV
Cable or satellite TV
TV
Laundry
Laundry facilities
Ironing service
Laundry service
Things to do
Hot spring bath
Bicycle rental
Casino
Bedroom
Socket near the bed
Wardrobe or closet
Workspace
Fax/photocopying
Desk
Health and safety
Daily housekeeping
First-aid kit
Parking and transportation
Parking
Family friendly
Cribs available
Location
Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife
Reviews
8.9
Very good
3640 verified ratings
Wonderful
2331
Very good
633
Good
344
Okay
145
Fair
98
Mediocre
43
Poor
46
Summary of reviews
Guests say
Guests appreciated the hotel's beautiful architecture, great location, and pleasant gardens. However, many expressed dissatisfaction with the cleanliness and service, noting issues like unresponsive staff and inadequate room maintenance. Some guests found the rooms outdated and uncomfortable, particularly regarding bed quality and noise insulation.
AI-generated from customer reviews
Location9 out of 10
Service3 out of 10
Cleanliness2.5 out of 10
All reviews
8.0
Very good
Pendino, Dec 2025
Cons (-) Maid was sporadic
9.0
Wonderful
Jennifer, Dec 2025
Pros (+) This hotel exceeded my expectations in every way. From the map I thought it was far from the city center, but it was right on the main street. We could walk out from the hotel and be on a lovely street with a very wide pedestrian walkway. It was great for an early morning walk or after dinner stroll. Very safe area And across the street from a gorgeous park. The rooms were clean and comfortable, e...
Cons (-) Person in next door room was smoking on the balcony which is not allowed. I tried to call reception to complain, but there was no answer.
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9.0
Wonderful
Brian, Dec 2025
Pros (+) Breakfast room, pool area
Cons (-) Room faced road and was a bit noisy.
8.0
Very good
K, Dec 2025
Pros (+) great pool. good sized comfortable room. nice gardens. good location. helpful pleasant staff. nice outside terrace/bar
Cons (-) cost of drinks in terrace/bar is quite high. better range of bar meals would be good.
6.0
Okay
Jane, Nov 2025
Pros (+) The main areas of the hotel are quite nice - colonial style and lots of lush plantings that were very pleasant to look at. The hotel is well located in a nice residential area with an excellent Indian restaurant across the street. There is a beautiful park across the street as well. It is pleasant 15 minute walk to the centre of town. The room was spacious with a nicely tiled bathroom and separate...
Cons (-) I paid to upgrade to a balcony king room with a garden view. We overlooked the umbrellas of the breakfast restaurant which was not only an uninspired view, it was very noisy from about 7AM. We woke up quite early due to time change. We turned on the TV and immediately the next door occupant started banging on the wall. Earlier, we had heard that occupant very clearly when he was talking on the pho...
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10
Wonderful
Inge, Nov 2025
Pros (+) Great rooms, excellent facilities and restaurants and amazing location!
10
Wonderful
Eliza, Nov 2025
Pros (+) So relaxing, lovely facilities, staff and room
Cons (-) N/A
10
Wonderful
Edmundas, Nov 2025
Pros (+) Everything
Cons (-) I like everything
4.0
Mediocre
Victor, Nov 2025
Pros (+) The location is very good, The building of the hotel is very very beautiful.
Cons (-) I do not think this should be considered a 5 star hotel. We had a Junior Suite. To begin with the bed was very bad, it’s a bed on wheels so it’s not very comfortable and every minimal movement makes the whole bed move, which makes sleeping not comfortable. The curtains are not wide enough so when the sun shines all the light comes through this makes sleeping very difficult when the sun rises The A...
