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One location in Surrey
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Reviews
8.8 Very good
Jun. 2019
Cons:
Quick and easy pickup and dropoff location for me10.0 Wonderful
Jun. 2017
Pros:
The SUV performed fantastic all the way to Kelowna, Perfect vehicle for our trip through the mountains2.0 Poor
Mar. 2017
Pros:
The manager was rude, cancelled my bookingOne location in Surrey
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Reviews
2.0 Poor
Oct. 2017
Cons:
They decline to give the car . They said there is a glitch in the booking software ..I had to go to other rental and pay extra ..6.8 Okay
Apr. 2017
Pros:
The vehicleCons:
Pickup chaos Pickup location is miles from anywhere and quite hard to get to (took over an hour from central Vancouver on public transport)2.0 Poor
Apr. 2017
Pros:
Nothing is there which i likeCons:
I book car and i have conformation number when i got to pick uo they said no car available . I book my car two days before and why you give conformation number if you dont have any car available10.0 Wonderful
Jan. 2016
Pros:
Great price on an SUV. They put us in a Jeep Sahara (?). Very clean and very comfortable.2 locations in Surrey
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Reviews
8.0 Very good
Jun. 2023
9.2 Wonderful
Aug. 2020
Cons:
Better rates.. but other than that service was excellent6.4 Okay
May 2018
Pros:
Staff were fairly friendlyCons:
The car was not ready for me. I had let them know that I would be collecting it the following day and when I arrived they were still washing the vehicle. They gave me a bigger car and as I was in a hurry I had to return later to exchange for the smaller size which I wanted. Took a long time to do the paperwork when I picked up the car and 20 minutes to do paperwork when I returned it. They then asked if I had smoked in the car as there was a smell of smoke. It had had this smell when I collected the car.2.0 Poor
May 2017
Cons:
My car was scheduled for 6pm. I didn't realize that they close at 6 as well, by the time I got there for a pickup, they were closed. I delayed my trip until next morning. When I got to Hertz for pickup in the morning, they didn't put any effort into getting me a car instead told me very rudely that they are sold out.2.0 Poor
Apr. 2017
Cons:
You booked the wrong city and then I couldn't get a car2.0 Poor
May 2016
Pros:
None other than the price, but i did not get to have this rental car it at allCons:
There was no car availabl at all; was rudely told to call back to check if there will be car available later that day which I did not botherOne location in Surrey
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Reviews
6.8 Okay
Mar. 2019
Pros:
Best price in the lower mainlandCons:
Car was filthy (half eaten smelly fast food in the trunk!) but I guess you get what you pay for?8.0 Very good
Jul. 2017
Pros:
Despite all the negative reviews from other customers, I find my experience with thrifty car rental smooth, I had to wait a bit for my rental car, but the agent was courteous enough to extend three hours on my return time, so I'm very pleased with their service!2.0 Poor
Jun. 2017
Pros:
Went there and was told there's no car available even though I had a confirmed reservation!!!!! Horrible worst experience everrrr. Missed a wedding because of your company. Complete fraud!!!!Cons:
EVERYTHING!!!!8.4 Very good
May 2017
Pros:
Very happy I need more choices and cheaper prices .Cons:
I like to be alerted when there is a better option price wise and locations6.4 Okay
Apr. 2017
Pros:
Cheap prices, easy drop off. Had a small chip in windshield from highway driving- covered by full insurance thankfullyCons:
Pickup Thursday before long weekend took forever. Car seats were stained and gross.2.0 Poor
Apr. 2017
Pros:
Nothing.Cons:
TL;DR DO NOT CHOOSE THIS RENTAL LOCATION. IT'S A SCAM This specific Thrifty location should be black listed. I called them by phone to let them know I was going to be 20 minutes late. They told me my car wasn't there, but it WOULD be at 3pm (3h late). Fine with me. I called back at 2:30 to verify my car was there. This is where the Thrifty representative was horrible! I was informed that there were no cars for me. I asked how can this be, I have a confirmed reservation. She said all the cars were rented in the morning. I inquired about brining in a car from another location but she insisted there were no cars available. We went back and forth. I was firm, but not once did I raise my voice, swear, or sound aggressive. I was just trying to find a way to get a car because I needed it to go visit my family for the Easter long weekend! Eventually she hung up on me!!!! I called back and she picked up the phone and hung up. I called several times and she either didn't answer, immediately put me on hold, and or just picked up and hung up. The end result was that I was left stranded in Vancouver, away from family for the entire Easter weekend. All other rental cars were booked and or too expensive for me.