Super unproffesional flight . Flight attendants were unproffesional. I could hear them gossiping about theor boyfriends the whole trip
Super unproffesional flight . Flight attendants were unproffesional. I could hear them gossiping about theor boyfriends the whole trip
The connecting flight lay over was 4.00 hours, the gate agent booked me on the next flight which was about to depart at no extra cost.
The ticket price was reasonable, food was okay, not the best. I would use the service again.
Old plane, hard seats, 1.30 hours delay, while seating on the plane waiting for departure.
Great boarding. Everything was on time. Plane was a bit old and the crew could have provided better drink service.
Boarding was a little chaotic but it was a very large flight. It just wasn’t fast. And there was no noticeable difference between zones boarding.
We were lucky enough to arrive at the right time. The staff at YYZ did our complete check in and luggage tags for us. Even made sure we knew where we were to head next and how to get there. It truly was one of the best and easiest check inside. Thanks team.
Lisbon, make sure to get food , coffee prior to going to boarding gates as there is no food being served after. Only vending machines. A lot of check points to get to the boarding gates. Not enough seating for passengers waiting to board. Crew was very courteous and kind.
We could not check in early, I think because we purchases through a third party, therefore once we got to the airport, no seats together, and only middle seats. Will never do that again
Once we got through the long line at security, everything was very good from boarding to exiting the place. The flight crew was very friendly. What Air Transat could do much better is to put us through to TSA Pre-Check since my wife and I are Nexus members. We have never enjoyed this privilege with Air Transat, but, we always get this with Air Canada at the FLL airport. So, this is possible to do.
The crew was friendly, the seats are too small. Air travel is barely tolerable anymore.
Not much food available, not able to choose seats to be near each other, tv did not work
Food was icecold or frozen including breakfast. Hopeless service. Rude crew.
Catering strike impacted food service. Snacks & water were available. Gate staff did advise "if you want food on the plane you will need to bring it aboard". Entertainment system not available on this flight. Boarding was early. Departure was early & arrival was early.
The flight was very uncomfortable and there was no snacks served for the 13 hours international flight. In addition, the flight was delayed 3 hours
Due to a strike taking place with the airline, it negatively impacted my flight in multiple ways. My flight was delayed over 2 hours and the food served was mediocre at best.
Delays upon delays. Food was gross. Separated me and my spouse is the seating I heard others complaining they weren't sat with their loved ones either.
Was in business class. After dinner service, I think the stewards figured everyone should be a sleep as the stewards dissappeared. Had to fend for ourselves for a while.
Cabin crew were great. Seats are criminal for tall people
Flight was delayed 1.5 hrs due to problem with a previous flight to mine; I was informed appropriately via Text & Email, however, website did not keep up with messages sent by nearly an hour. When checking-in warm & friendly reception at check-in desk until female Air Canada Rep noticed my flight number and instantly pivoted to a condescending & sarcastic comments about getting my bag checked in since I’m running so late; then tone instantly changed again few minutes later when she muttered, “Oh, they’ve delayed it” another sign systems & worse front line staff, not fully informed or simply not reading their flight status updates. Flight crew were very friendly & did a great job trying to make up lost time due to the delay.
Made us check our car seat that could have been used on the 11 hour connecting flight, we explained we wanted to use it and they said we could. When we arrived at our connecting flight the car seat was at the bottom of the plane. This made our flight home 11+ hours pretty hard at times with our toddler. We wished we had our car seat which he had rode on the flight there earlier in the week. The air dolomiti staff were mixed- some were so nice while others (one in particular in Genoa) seemed bothered to be assisting us.
We were helped whenever needed and had a pleasant flight.
Air Canada from Edmonton to Toronto was disappointing but Lufthansa from Toronto to Frankfurt was excellent.
I'm Canaadian. I hate Air Canada. I used to give them a pass on their international service. No longer, They suck across the board now! Old planes, exhausted staff bad food and shitty entertainment. Your seats need reupholstered! Start with that...
bad seats, meager food quantity. bread not fresh. Hollywood films lack entertainment.
The WiFi didn’t work. The screens for movies were sticky and didn’t have a lot of options.
Worst comfort that I’ve ever experienced on a flight
Great flight. Left on time, not very crowded. Quiet and the right temperature.
Boarding is as always an issue. Slow and long boarding time.
Got auestioned multiple times by gate agents. They ran out of chicken for the first meal. Slept pretty good on it and had good entertainment.
I really did not like being ordered to pull my shade down by the attendants. One of them was very rude to me about it, standing there until I closed it like I was a child brusquely reaching across me to close an adjoining one. They claim it was so people who wanted to could sleep. It’s a 10:30am flight not a red eye. Closing your shade or leaving it up for natural light should be a choice. Ruined my flight!
They cancelled our ticket, gave us no warning, they reissued it 4 days prior to trip and it was cancelled again when we got to the airport- very stressful, the flight was overbooked so they drove us across Milan to malpensa
No entertainment available on flight. Seating too cramped fir an average adult.
Never got on this AA flight since British Airways delayed my original flight 29 hours
A little more legroom, and maybe a little bit of food
The flight was fine. Unfortunately, the seat entertainment (movie/TV/game options) was malfunctioning for some reason, so movies weren't an option on that flight. On the flight to my destination, it was working all right, but I never used it because I couldn't figure out how to make it work. It would be helpful to have better instructions for those of us who aren't too skilled at such things. Other than that, no problems. The crew were courteous, the food was decent, and they got us where we were going on time, or even a bit early. I would use them again.
Flight cancelled and i was rebooked on delta. Delta business class is not the same as British
It was a smooth flight. The flight crew was wonderful and friendly.
Terrible seats. Cabin crew were the only good part of my BA experience.
Stewart's and Stewardesses were kind amd polite. Pilot communicated very well. Will definitely fly British Airways in the future.
The plane seemed very dated. The entertainment was very limited. There was a school group on our flight and the crew seemed bothered by them. They were not overly friendly or welcoming.
Ok, but no entertainment. Left late, but made up most of the time.
May be it is not an ITA issue, but the bags took long time to go out.
Good. But there food was poor quality and 95% of movies didn't have English subtitles
I thought they had rebranded themselves in every aspect but it was quite the opposite. The food was terrible the service was sub-par. Overall it was not a good experience.
Service from staff was poor, food choices were limited. Air plane was not clean or hygienic and seemed like not cleaned for days. Seats were uncomfortable.
service from stAff was barely there , food choices were limited. AirPlane was not clean and seemed like it was not cleaned for days.. Seats were very uncomfortable.
I paid for premium seats and the last minute they changed the aircraft for a bigger one, they bumped me to another seat which was NOT at all comfortable for an 11 hour flight, will fight for a refund!!
The landing was catastrophic. I was very scared. I thought it were my last lminues. Pilotes should be more experienced
ALL services were good. An announcement should’ve been made at the end of the flight that filling out a customs form would not be necessary anymore for USA travelers entering Philadelphia.