Carry on luggage size for economy passengers significantly smaller than other airlines, so nearly all ecomy passengers had their bags taken and checked.
Carry on luggage size for economy passengers significantly smaller than other airlines, so nearly all ecomy passengers had their bags taken and checked.
Didn’t get my luggage from layover in Zurich until 3 days later even though my luggage was marked priority and short layover, but my husband got his when we landed
On time flight, I requested wheelchair in Zurich , when I arrived they were no where to be found, I had one hour between flights I had to walk with great difficulty.
seats are too tight and uncomfortable everything else went well.
Far above average. The level of quality and service has really improved and passed most US carriers on this route. Go Edelweiss!
we were late to get to this connecting flight and SWISS decided to wait for us . Very nice of them
Horrible experience. They "GAME" with seats they decided to play where you can`t select or get seat during check-in without paying and then forcing you to stay long line at the Customer Service at the gate to get a boarding ticket with seat assigned is pathetic. Will never fly with United again!
SO disappointing. I spent so much money on this ticket, for them to cancel and not be able to rebook me in time. They were very unhelpful, and condescending throughout the whole Swiss airport. Will not be flying again.
Super friendly crew. Leg space and entertainment system are below average
Overall a good experience, the flight was on time, the crew very attentive and friendly. However the seats are too cramped, there is no space, and as soon as the person in front reclines the seat, it's literally in your face.
The crew was attentive but not intrusive, and was always kind in every interaction.
From all the segments I flew it was the only one I did not get the option to choose ni seat, I did not get the quality of seat I had paid for. Crew was nice, airplane was clean, but no food, only water and a small courtesy chocolate. Everything else you had to pay for.
Austrian airline they cancel my fight , and the couldn’t give me flight , they said only available flight 4th and after , I sacked for refund, even from you KYAK , and tell now no any refund , because what happened I lost more money because I have to stay in hotel and then I buy new ticket
Management and staff att viena wasn’t professional,and they are not good by how to communicate and solve the problem, I was shocked , as I know Austrian airlines was amusing Thank you
I bought the ticket a month before my flight but checked in couple hours before my flight and had to wait seat assignment just before take off. On top of that there was not enough room in the overhead bin for my luggage.
Overall pleasant flight . The lunch was exceptional! Delicious chicken curry with perfect rice and amazing chocolate (Sacher torte) for desert. I have not eaten such a good airplane meal in a very, very long time.
The restrictions regarding carry-on baggage is too strict. My wife was forced to check her carry-on bag. Never had this on other airlines.
Very efficient and profesional .One of the best. I had 20 minutes between 2 flights and still made it amazing.
Original Flight was cancelled Then Baggage was lost on rebooked flight
Austrian business has no access to lounge Boarding is chaotic , mad scramble Business is just an economy seat in front Crew was very nice, attendants very friendly Bus to gate afterwards
Very disorganised check-in and boarding. We won't fly with them again
The seat did not recline and we called the stewardess, he forced it to recline, but when we landed, it did not come forward because the seat was broken. The stewardess came, He tried to do it but couldn't do it, the flight commander came and spoke to us in a bad tone, telling us to get out of here, she waited at the head and acted as if there was a child and we couldn't get up, it was very shameful, I don't even know if it's true, but she said if you don't get up, the plane will not land and will keep turning around. Then a passenger pushed the seat from behind and it worked. Then we wanted to talk to the supervisor again, but she did not come next to us. We fly so much and this is the first time we encountered such a style.
Only chicken as a meat dish through out the flight
seat didn't fold children noise in the air plain. no foot space
Okay experience, seats had a very poor legroom and width. Very uncomfortable for long journeys.
The flight departed on time and the staff was professional.
Flight canceled and uncanceled. I had already rebooked and so have to pay for both. No one is willing to admit fault
They use a smaller international plane and quarters are tighter, space smaller, and the flight is still 12 hours, then fight attendants are ruff, food is bad, cherry juice spilled by flight attendant and she comes back to ask why have we not changed yet could it be we didn’t have any clothes to change into and seat is all wet and we had to sit there for 12 hours
the female flight attendant was racist towards me. I could tell she treated the two other passengers next to me with more softness.
A very good airlines; we were pleasantly surprised by the attentive professional and service! Great job.
Plenty of room in the exit row. Sat on the plane an hour before taking off.☹️ Landed late and had to wait for gate availability.
Flight was on time early arrival better entertainment good staff.everything was excellent
Delayed leaving. On arrival we were taken to the airstrip and had to get off onto an over crowed bus, not all that passengers fit. Drove around the airport for 20 + minutes. Taken off the bus told to go upstairs 3 flights then all the passengers had to walk a mile or more , those of us old there was no one to direct us to were to go. I asked several people with no answers. Once I got to baggage claim my bags were not on the right bag claim. Once again asked for help and finally someone found my bags on a different carasel. Very frustrating.
Excellent host on board. Not so friendly check-in staff. Older plane with no food or entertainment due to short flight. Friendly captain and crew.
I don’t think there was entertainment? No mention of it. It was a good flight. Only complaint was my seat cushion was not attached and kept slipping.
Terrible 3-4-3 seat configuration, I thankfully was able to choose a seat at the back where it narrowed to 2-4-2 for some relief though seats were still narrow. Staff did not manage the boarding lines at all either, was total chaos.
LATE AGAIN. Seems like each time I use Air Canada there are delays ... extra 2 hours this time, making for a 22-hr day for me!!! The gate people did not seem to know what they were doing with loading people, unloading, checking carry-ons, letting some go ... very unorganized from Toronto to Detroit! Would have been faster to drive
The staff were on the last leg. But they were still very accommodating and polite. They were all very helpful with getting the bags up and getting people to their seats.
We were delayed by rain while we were on the tarmac. The crew came around and offered everyone water while we waiting 45 min in the plane.
Flight from Lisbon to Toronto was smooth, and we arrived early! Flight from Toronto to Denver was delayed about 40 minutes. We didn’t hear about the delay until after we had boarded the plane. The delay could have been handled better.
boarding needs to be streamlined load the back of the plane first
Bordón could be bettet if the company say before boarding the order of the different groups.
The flight attendants were superb and the service was outstanding. Some passengers with small children were very rude and inconsiderate, kids were constantly crying and some were running around the aisle unsupervised.
Overall great flight experience- on time, lots of food and movies.
Disappointed everytime. The app doesn't load the boarding passes. They have lots of agent that seem to be busy doing nothing with a long line waiting to get paper boarding passes. Food choices are poor. Entertainment is less than entertaining.
Lufthansa was amazing. Definitely upgrade your seat if you can swing it - they take very good care of their passengers. Customs in DC is nothing short of a nightmare though. Stood in line waiting to go back through security for 30 minutes, had to RUN through and across two terminals to make my connection and only had 5 minutes to spare. Terrible. Very very poor coordination by the airport staff and CBP.
I was ver pleased with the service all the way through
We were helped whenever needed and had a pleasant flight.
Air Canada from Edmonton to Toronto was disappointing but Lufthansa from Toronto to Frankfurt was excellent.
My concern is with Flight: 441 IAH-FRA I was very cramped in my seat and the person in front of me was reclined. I pulled my wallet out of my purse and when finished I did my best to cram it back into my purse. Our flight was very delayed and we were rebooked twice and lots of airport time. As I got off the flight I noticed that I had dropped my wallet( containing all my credit & debit bank cards + 240 US dollars & 240 Euros. I spoke to customer service & Lost &Found. I was denied access to look on the plane. Therefore I have been without money and given no help. Paula Bjork 503.545.6698