We enjoyed that we boarded and took off on time. We didn’t like that our connection flight was a twenty minute walk through the airport with only one hour in between flights.
We enjoyed that we boarded and took off on time. We didn’t like that our connection flight was a twenty minute walk through the airport with only one hour in between flights.
It was good! Appreciated that it was very on schedule so it made the connecting flight less stressful
There was a group of school age passengers that were very loud and unruly with their chaperones were no where to be found.
Two flights,both poor. No entertainment. Cramped and uncomfortable seats, little space, the rest was OK. Staff were acceptable good.
flight delays, staff only communicating when pushed, food service lasting a grand total of 7 minutes, stuck in seat from 45mins into flight until landing
The crew was doing their best on an old plane needing updating. Chairs that creaked and wouldn’t stay in position. My tray table was unusable as was on-board entertainment due the audio needing usb earphones (that were not provided). Prior to boarding in Toronto and despite being scheduled for a wheelchair and assistance, we were dropped off by clubcar without a wheelchair which I found myself by a gate. Due to no boarding gate assigned at that time we waited and when it was, it subsequently was moved from 64 to 95. No help could be found so I pushed my husband’s chair to that furthest gate in the airport at the highest speed possible for a 73 year old. And by that I mean I ran. It was a very stressful experience.
Wifi wasn't working on one of the UA flights after boarding.
I liked everything about the flight. The service was excellent!
Leg room was lacking. Legs crammed into seat in front.
T hey did a great job. Flight was on time .
Seriously need to improve the time schedule and the plans
Great TV, easy boarding, wonderful ground crew and flight crew.
Pretty good service and US Migratory officers providing services in Canada was awesome, because the arrival was quick and smooth
Rude Customer Service at checkin, 90 minute limit in flight check in is too strict. I was in line for 30 minutes because of slow/insufficient workers. Somewhere I got to the the counter of course the employee warned me about the 90 minutes. People were cutting the lines. No one did anything.
Rouge needs to offer seats with better pitch in economy. Many sick people on a full flight.
Limited snack options cause the snack vendor was on strike
I didn’t like the fact that all the customs officers went to lunch so I was in line for 90 minutes due to where the staff directed me. We were told three very different reasons for why the plane was delayed. It was a crowded plane with difficult storage situations for the Carry On bags. The Air Canada airline staff were all very good and professional. I was so disappointed in my cheese and fruit box as the cheese had molded and the fruit wasn’t fresh so I couldn’t eat the majority of the food. This was the last meal I could find as the restaurants had closed when I got in to my destination. I think you could work on improving the food quality.
For me was not enough water. + 200 ml would be perfect… Generally it was good.
-kayak did not give me advanced notice to my e-mail for my flight and I had major trouble finding the code to access Air Canada’s site because you did not provide it to me and incompetent Air Canada did not have any access based on my name alone. WTF -The flight was delayed twice. -They moved the boarding area -They said I would give free checked baggage because the plane was full and they charged me over $30 -They didn’t get my luggage on to the plane and left without it and I’m heading to a cruise ship. -I have lost one FULL day of my limited holiday and had to cancel scheduled events because my luggage did not get on the plane (even though the plane was delayed). -The “wheresmyluggage.com site is a total incompetent disaster that caused additional stress. -I will be sharing this experience
My bag didn’t follow me as it was supposed to leaving me without my bag for the first 12 hours of my 3 day trip. My bag got broken during this time.