Pros: "The customer service phone number was impossible to get through on in order to take to someone within 24 hours of my flight in order to make my Special Meals request as I have Celiac's Disease. I was unable to make this selection at booking as when you book through a third party like Expedia, which I did, you cannot access the same internal tools required to make that selection. You can ONLY then call once you have checked in before the flight in order to let the airline know of your Special Meal needs. This is not only a terrible policy as it undercuts those who ARE ultimately still buying tickets to their airline, and that the airline is CHOOSING to sell. It provided me with an extremely subpar experience of the airline but left up to the last minute with doubts about my ability to board a 13 he international flight without the reassurance that I would have ANY meals aboard and no other options should that be the case. Right before my flight departed I was reassured that the information we had requested Expedia relay to the airline internally the day before, who we called when we couldn't get through to the airline, WAS able to convey this Special Meal request and I was going to have food on the flight, so I then did not purchase a bunch of snacks in the airport to have as options. The first meal in, no Special Meal was provided and I had to explain then entire situation all over again. They assured me they would figure it out and get me taken care of. However, no one who assisted me conveyed this to anyone else on the flight and every time food was dispersed, same situation. This was stressful and exhausting and the options provided me were modified to be gluten free, such as an entire plate of fruit for my snack, instead of the protein heavy snack everyone else received, because there truly wasn't extra for that type of dietary restriction. This was stressful and I was very hungry on the flight. One of the attendants got me a few chunks of cheese from first class, but otherwise, it wasn't great. I would advise travelers with Special Meal requests NOT to fly with AirCanada."
Pros: "Good seat in preferred section (paid for at reservation)"
Cons: "Flight was delayed 1 hour. We still managed to make our scheduled rendezvous."
Pros: "Air Canada business class is superior comfort."
Cons: "The flight was fine, but the aircraft arrived 3 hours late. That’s a long wait."
Cons: "Umm let me see. Oh yeah they lost my luggage and still haven’t found it. Pretty much ruined my whole trip."
Pros: "I got to sleep flat on three seats as it was half empty."
Cons: "It was an half empty aircraft and I still had to pay for my seat."
Pros: "Bags were available when we got to carousel"
Cons: "It took longer than average for them to open doors once at gate. That’s probably why bags were available."
Pros: "On-line checkin with app and mobile boarding passes like a breeze compared to Sunwing catastrophe. And what a great landing with no visibility at full throttle to counter cross winds. Impressive!"
Cons: "Charged my wife’s seat even though she is Altitude 25K"
Pros: "It was a good plane ride. Comfortable, on time, and generally pleasant. Check-in was also smooth."
Cons: "The line up for security was gruelling. Why so many flights departing at the same time? And how do I rate food when there wasn't any? Not even a snack on a 5 hour ride."
Pros: "I was able to change my flight to an earlier one saving me from having to wait 6 hours. I did not have to pay extra for changing my flight."
Pros: "Ease of checking in, timely announcements and updates. Smooth ride"
Pros: "The flight was good, on time, and comfortable. Crew was polite and informative."
Cons: "The sound did not work on my screen, even after trying 3 different sets of headphones."
Pros: "My good friend John came to pick me up even though it arrived at 1 am instead of 9 pm....."
Cons: "The wait for plane to be ready. There was a technical problem which delayed it. They gave us a discount coupon and I don't even know what kind of discount we will get. They should have just given us a free one way for a similar route."
Pros: "Since it was very hard to sleep in the airport due to issues caused by air canada, I slept almost the entire flight."
Pros: "Clean well maintained aircraft, friendly staff"
Cons: "Not even SNACKS are free anymore on Air Canada!"
Pros: "The plane was really comfy and the service on board was outstanding"
Pros: "I liked my seatmates on the flights."
Cons: "I didn't like that we only get one drink and no snacks."
Cons: "Plane was too small with extra small overhead bin. Entertainment system was also mediocre which keep shutting down and have to again select your movie and forward it :("
Cons: "Rouge legroom has gotten to the point of being dismal. The seats are thin and uncomfortable - don't even try reclining though, or you'll be in the face of the person behind you. I buy flight passes which are good on Air Canada as well but Air Canada has taken away all the non- Rouge flights and I am left with no choice. On a 5pm flight out of Toronto, all the hot food choices were gone by the time they were 8 rows into food and beverage service. I'm seriously thinking of moving my loyalty status to West Jet. If only they had flight passes."
Pros: "Best price , left on time and even arrived early !"
Cons: "Flying is and will always be the worst part of any trip."
Pros: "Crew was very nice and helpful."
Cons: "Didn't like how we had access to wifi but only to use the air Canada app and not for our personal apps."
Cons: "Seats are so close together. No room. No tvs."
Pros: "The flight was perfect. Stress free. I will definitely get it again."
Pros: "Attendant Wendy was fantastic in service and friendliness."
Cons: "Once again big guy put into seat 33F. Seat doesnt go back and no legroom."
Cons: "A new 150$ bottle of perfume was stolen from my checked in luggage."
Pros: "I really like how friendly the flight staff was. The women and men were always smiling and courteous! They loaded the plane quickly and easily all while being helpful and smiling. On my flight from Moncton to Montreal I needed several vomit bags just in case some of my cousins wedding drinks wanted to come up. The stewardess quickly grabbed several for me and was very kind. Luckily nothing came up and I felt great at the end of the flight!"
Cons: "I don't fly as often as used to, but I've noticed that flight services have definitely gone down hill. Flying Air Canada was refreshing, so I don't have anything negative to say except I really wish I'd won tickets for my family and I back to Canada on Air Canada, hahaha!"
Pros: "Departed and arrived on time as expected. Very good selection of in-flight movies."
Cons: "Interior of aircraft was pretty cramped, but that's to be expected."
Cons: "Flight was late from Barcelona to Mintreal by an hour. I needed a wheelchair - didn't show up! Then pulled a muscle trying to get through customs and they barely held my flight to Chicago. Made it, with No Help. Late into Chicago and still no wheelchair. There was no one from whom to get help. Finally a United Airlines employee took pity on me and got a wheelchair to me and got me to the flight - again, just barely. Over 20 hours in the air, no assistance and poor food. I will never fly air canada again - ever. Not worth the savings. I've spent an entire week recovering and spent the savings on physical therapy due to the damage to my legs."
Cons: "Pilots we're late. Flight delayed until they arrived."
Pros: "Everyone was very pleasurable"
Pros: "Leg room on a wide bodied airplane and movie equipment working well. Stewards were by more than once offering food or refreshment."
Pros: "We loved watching the movie "Keanu" together on the rented iPad. The soundtrack was hard to hear on the earbuds though."
Pros: "It was okay."
Cons: "No food. Pretzels or cookies."
Pros: "It was a short flight!!"
Cons: "The movies had no sound!"
Cons: "Everything from customer service to flight."
Pros: "Crew Only."
Cons: "AC website states for US and Canada allow 120 mins. We arrived to the airport 130 mins inadvance. We had no checkin bags but we almost missed our flight. (Many people did miss our flight). You need to allow at least 2 -3 hrs for US security checks. Because we almost missed our flight, we didn't have time to purchase food preboarding and the selection in the plane was very limited. My partner is 6'1 and the seat was extremely uncomfortable for him and it was not in our budget to upgrade. There was no free entertainment in the plane. You needed to rent a tableT!"
Pros: "It left ontime and got me to where I needed to be."
Cons: "Pretzels are gross and dry. Jet Blue has much better snack choices. Overheard bins were really small on this small aircraft."
Pros: "Good service, helpful flight attendants."
Cons: "Food was meager and not delicious. Need to download Air Canada app for movies caused some turmoil before the flight."
Cons: "Misinformation on baggage allowance for Tango flights."
Pros: "Entertainment system worked well. Only watched one movie so not sure in selection. Nice to find entertainment included in the ticket price."
Cons: "Plane was 50 minutes late leaving Toronto, luggage took between 30 to 40 minutes to come out at Vancouver airport. Three flights were assigned to one carousel, while a nearby carousel had only one flight assigned to it and was not yet in use, presumably because the flight had not arrived and another nearby carousel was broken. Why not have at least one other flight use the unused, working carousel?"
Pros: "New plane lots of comfort"
Cons: "Canadian airport very confusing got lost twice even with directions."
Pros: "the crew members were very helpful.friendly and accomodating."
Cons: "no real concerns.If anything being a 3 and half hour flights snacks could have been served"
Pros: "Left on time"
Cons: "Trouble at gate landing. Took a long time to off load"
Cons: "The crew stayed at the back of the plane and we could clearly hear them talking about things other than work. Meanwhile they could have been providing a bit more service to the passengers."
Cons: "Bumpy descent"
Cons: "$800 to fly to Florida from YYZ and then paying for baggage and food on top? Horrendous! Booked well in advance so not even paying a "last minute premium"."