The boarding process in Frankfurt was chaotic and uncomfortable. Everyone was waiting at the gate and had to get up and line up (by escalators which caused problems) to get documents checked. Then wait in line for bus which took us to tarmac where we had to stand in the cold rain outside the plane to climb the stairs to board. The plane ride itself was smooth and as comfortable as could be in economy. Free texting for aero plane members was nice. The food was decent.
The boarding process in Frankfurt was chaotic and uncomfortable. Everyone was waiting at the gate and had to get up and line up (by escalators which caused problems) to get documents checked. Then wait in line for bus which took us to tarmac where we had to stand in the cold rain outside the plane to climb the stairs to board. The plane ride itself was smooth and as comfortable as could be in economy. Free texting for aero plane members was nice. The food was decent.
I never booked this flight. Someone else did as fraud
Glad to see the staff of Air Canada take preference in protecting their customers from unruly passengers before they board. Well done
Il faisait chaud. Il y avait pas de tv. On m'a changé mon siège et je n' ai pas été encore remboursé. On m'a mis à côté porte d'urgence donc je ne pouvais pas mettre bagage au sol face à mon siège
The flight attendants were not very friendly and seemed annoyed by everytime a passenger asked a question
First of all, it was operated by lufthansa and not air Canada. I strongly suggest Lufthansa over air Canada.
This website did not advise the prices were in $USD, when the flyer (me) was flying within Canada only and only a Canadian resident, and booking this flight in Canada. Furthermore, the area to board the plane was unusually hot and sweaty.
Flights on time. Friendly/pleasant ground and in-flight staff. Better snacks and films with captions,
Affordable & comfortable. Not sure why a party of two I booked at the same time got seated separately.
The flight was delayed with zero compensation only hours before the flight. The pick up driver had a very long drive so he was already on the road when the flight was delayed so he also had to sit and wait there for a long time. again zero compensation for anything. not even a voucher for food or drink.
Boarding, comfort, food/drinks, entertainment and most of all an extremely courteous and friendly group of flight attendants made my 12 hour flight an absolute joy!
Touchscreens do not work. WiFi did not work. Food is possibly the worst on any European airline. Drinks came by only four times on a cross-Atlantic. The plane was two hours late because—it was announced—Lufthansa didn't have enough large aircraft in their fleet to accommodate an on-time flight.
Another 35 min delay landing No apology no communication or acknowledgment about this
The most horrific experience we had with the airline that we had in our life Everything was substandard at best. For just one hot tea they charged 4 euros We paid for Lufthansa months in advance ,to get there they didn’t have us in record and after 4 and a half hours layover we almost we got one seat at the first row and one in the back of the plane On top of that our suitcase was seriously damaged and it’s unusable. Here we are halfway around the world in foreign language having to fix this on our vacation time Would you kindly and quickly resolve this matter
Already stated....flights were fine. Late luggage a disappointment and failure my Lufthansa to get my bag delivered in a timely fashion.
Luggage took nearly 2 hours to come out. Terrible airport service in Malaga.
Checking in for ongoing flight from Singapore could not be done in the UK. This meant we were not sure whether we had seats together or in the right place. This needs sorting!!
Food was OK.. nothing to rave about but it was tasty enough. Many choices to choose from for entertainment. Seats tight but comfortable. Flight attendants cheerful & helpful.
This flight space was way better than our international flight. Efficient boarding and comfortable
A350 has great entertainment. Make sure to watch the plane's external tail and nose camera's on landing and take off. Seats were a little hard for a 10 hour flight. I am gluten intolerant, they had good alternative meals for me on the flight.
Munich (undefined)Germany
Calgary (YYC)Canada