Low season | January |
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High season | March |
Cheapest flight | C$ 324 |
I wasnt able to choose my seat during booking my flight _months_ in advance and then when I checked in for my flight, I _still_ couldnt choose my seat. I was finally able to get a seat when I got to the gate, and they stuck me in a middle seat next to a jerk. This was my return flight, and on my departing flight I was able to choose my seat, so I dont understand what the issue was but it was very annoying and a miserable ~6.5 hours on the return flight.
I wasnt able to choose my seat during booking my flight _months_ in advance and then when I checked in for my flight, I _still_ couldnt choose my seat. I was finally able to get a seat when I got to the gate, and they stuck me in a middle seat next to a jerk. This was my return flight, and on my departing flight I was able to choose my seat, so I dont understand what the issue was but it was very annoying and a miserable ~6.5 hours on the return flight.
Gate changed twice, boarding late. However, there was more than usual leg room. Crew was fine. No entertainment due to computer problem.
I don’t think the on-board testing worked on any of the 4 Air Canada flights for this trip. And in this particular flight, the entertainment and WiFi was out for a portion of the journey.
Not on time. Only water for a beverage. Crew did not even pick up empty water bottles!
My place was cancelled at the last minute throwing my traveling schedule off. I barely made it on the last ferry home.
Ok, a very small soda in a small glass was all that was served. Pitiful. Comfort seat was not, no legroom at all would not recommend comfort class, not worth the extra.
I have not flown a major airline in over 10 years. All 3 flight with Rouge were late leaving and arriving due to various issues. I was worried my suitcase would get lost because I checked it 3 hours prior to flight. The flight was over an hour boarding and leaving and they lost my suitcase in Montreal. Lined up for over an hour at YVR for baggage location and the line never moved. Had to phone it in and that took forever. I should have been gome by 1am and was not back until 5am. I had been up 23 hours. Bag was not delivered until two days later. Could not hear a word the stewardesses said over the engine noise. At Jean Lesage 2 Rouge flights were cancelled, 2 delayed, and 2 on time: not good stats. Terrible experience. Oh yes, and in the case lost were my mother's ashes. She passed in May and I was unable to attend her funeral as I have a disbled 22 year old who cannot fly. I was in Quebec to meet my birth family for the first time at my grandmother's 100th birthday. I spoke with and wrote my mother for the last 8 years. We have never met. It would have made a damning story for Air Canada on the news if that bag had not been found and returned.
Sadly, it was a terrible experience. The flight was greatly delayed and the gate was changed four times! Then when we arrived in Cleveland we waited on the runway to deplane for 40 minutes because ground crew went to help another flight. Then the crew left believing our flight had been cancelled and not greatly delayed. We were at the gate the length of time it took us to fly from Toronto to Cleveland!!!
I missed this flight because the previous flight was late.
I never boarded the flight. I received a text message two hours before the flight that it's going to be delayed and then I couldn't reach customer service for two hours when I talk to customer service they mentioned that I can go and cancel my ticket online. The online option doesn't allow me to cancel and ask me to call customer service, I tried that again and was on hold for two hours. I sent an email and I received an automated response. I don't think customer service exist with this company