Pros: "Crew was great from checking in to the flight attendant and cockpit."
Pros: "Ddd the pilot just start working for American Airline? Worst landing ever in many years of travel working for FAA! The guy need to get more training for sure."
Pros: "Stairs cause me tremendous pain due to a 4 year misdiagnosed ruptured SI joint. Usually, we have no way of knowing that our flight will end with a downstairs walk rather than a ramp. I emailed American Airlines last week but hadn’t gotten a response yet so when they announced that we would exit by stairs, I was almost in tears as I gathered my belongings. To my surprise, American Airlines had a ramp for us to use. I don’t know it it was a coincidence or if they responded that quickly knowing I was on the plane through todays’s technology. I will be a fan and a customer forever."
Cons: "On time, loaded quickly,ramp access to exit the plane."
Pros: "Smooth flight, not too bumpy. Also flew on time and landed early. Free beer"
Cons: "No internet. No tv screens. Jet blue is still better."
Cons: "Wish they had told me there was a shuttle to other side of airport. Had not been to this airport in many years."
Pros: "Excellent for a short flight. Good entertainment and a smooth ride."
Cons: "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
Pros: "There were free movies and screen for each seat. It seemed like a new plane. Thank you"
Pros: "Seats were really neither notably comfortable nor notably uncomfortable. I think they were slightly on the comfortable side."
Cons: "Would be nice to have more modern aircraft amenities, like power outlets for device charging, and display screens with at least some complimentary entertainment, or at least flight path tracking. Boarding counter lady was obnoxiously strict about not letting our carry-on bags to be carry-on. She made us test them in the size device and said they were too big, even though they could easy be pushed into the space, and regardless of the fact that we just flew on an American Airlines flight with them as carry-on and were only on a layover with them! Regarding the previous AA agent who let them be carry-on, she said "shame on them." Complete opposite of the positive experience we had with her counterpart in Phoenix. ಠ_ಠ"
Pros: "food"
Cons: "My flight was overbooked. I almost didn't make it home."
I’m 5’3 115 lbs and felt so cramped in this express jet. My carry on actually meets the requirements and still had to be stuffed Into the overhead and barely fit down the aisle. Not a great experience. Air Canada needs to replace these planes.
Air Canada lost our luggage, we are still waiting to hear when it gets delivered. Unfortunately Cleveland is not our final destination, it is very inconvenient not to have your clothes.
I would have liked to have gotten my E-tickets ahead of time, instead I had to wait in line at check in with only my printed flights on my receipt.
Boarding pass said to board at gate F 32 F32 posted a flight to a different city The board with info on many flights said we should board at gate F 34. We waited at gate F 34. Shortly before we were to board we got a text to go to gate F 32.
The 1.5 hr flight was delayed for 2 hrs. And no coordinated
The plane was late boarding and late arriving. Apparently no gate available causing a missed connection and overnight stay in a city with no hotels available! Communication with Air Canada was horrible, status updates from employees was horrible (until it was too late), customer service attendants were very slow and acted like it was no big deal for people to miss holiday time with their families. Overall, Air Canada treatment was less than 2nd class.
The only thing is they left my suitcase in Montréal and it reck my food. My aunt made me some stuff because she is dying! No it’s in the garbage.
For the past few months, we would receive updates from Air Canada, constantly changing our flight time. Then at 4:30 a.m. on the day of our morning flight from Quebec City to Los Angeles, we got a text advising that the flight had been cancelled. When we went to the airport in Quebec City, the agent told us that there was nothing he could do. He tried to book us on the next flight (to Los Angeles, our destination), which would have resulted in hours of delay and a stop over in Chicago. Our original flight was non stop to LA. We insisted on speaking with his supervisor. That person told us that a computer glitch had occurred, which resulted in a mistaken flight cancelled message. He rebooked us on the original flight that we had and we were able to proceed. This supervisor was very helpful. When we got onto the plane, we noticed that a full one third of the seats were empty. Was that because of the same text we received? Who knows. We discovered that everything on our flight was at a cost - ear buds, food. This was a 5 hour flight and all they provided was water, coffee. I will never fly AC again if it can be avoided.
The plane used on this flight didn't have a working air conditioner. It was extraordinarily hot and uncomfortable.
Air Canada issued our boarding passes online for booking number 24W72N flight from Toronto to Montreal on 29 July. The boarding passes were issued with the wrong flight number, 716 instead of 714 and we were not allowed to board. There was no flight 716 but there was no effort at the gate to see if that could be corrected. We had to goi to customer services desk and wait in line, missing our flight. In the meantime, Air Canada discovered their mistake and issued us new boarding passes for a later flight but then totally messed up the name of one of the passengers. When they found this out we don't know but we never received any notification from then. The ground crew were apoliogitic and said this had never happened before. They were able to override the second problem and reissue the passes.
Pros: "more space on this flight somehow? still cramped but not as bad as others."
Cons: "Everything was excellent. I got upgraded to first class, the flight arrived early and I was on the left side of the aircraft so I had an excellent view of DC as we came in for a landing."
Pros: "Checked baggage was delivered quickly and not damaged. comfortable flight"
Pros: "Absolutely nothing"
Cons: "Your customer service sucks. Not sure if the agents know what they are doing as we are tossed from Delta airlines to United airlines"
Cons: "Seats are not very comfortable. Food selection is not very good.."
Pros: "Good equipment. Pilots communicative."
Cons: "First class food choices were both heavy ( meat ravioli or braised beef tips). I had a nice grilled chicken wrap from Coach. Flight attendants were pleasant and professional but not very attentive."
Pros: "Economy Basic check-in was easier than I'd expected it to be, security was quick and seamless. Once on board the aircraft, the flight crew kept us informed about possible weather issues (e.g. turbulence), including the approximate time to expect it, how long it might last, and that it would probably preclude in-flight beverage service. Flight attendants offered to provide one-at-a-time beverage service to those "really in need of a drink." I thought that was pretty gracious under the circumstances, and was happy to see that passengers didn't take advantage of the option :-). Looks like United is doing its best to counteract its recent negative publicity. Well done!"
Pros: "Seemed like an older jet, so the seats felt larger and more comfortable than most newer aircraft these days. I was surprised they could land a 757 at DCA, but we did!"
Pros: "I got to my destination."
Cons: "Here is no entertainment. The snacks are minuscule and pretty boring. And we sat on the tarmac at both Houston and DCA for a long time."
Pros: "Staff at airport and cabin crew were mostly nice. At airport, the ticket agent helped correct a mistake and was very helpful."
Cons: "There are TVs on the backs of chairs where they advertise that you can pay to watch shows or movies and play the safety video. That would be fine if you could just turn it off once that's done. But it was too hard to turn off, and after the safety video, they played three ads (you couldn't turn the ads off). At the end of the flight the tvs camenon again. It was also a night time flight - how can you sleep with the screen on. Also, the seat space seemed smaller than usual so the screen was in my face. I hated this flight."