The IFE was unstable the entire flight seats are very dated for business class and meals were not good.
The IFE was unstable the entire flight seats are very dated for business class and meals were not good.
we bought trip insurance from you and could not use it. 'underrated' only return 50 % of trip cost. my doctor told me i have stage 4 cancer and that I might not live till the end of the month..
Didn’t like it at all. Cabin crew unfriendly. Very bad experience.
The crew manager let the staff down by not ensuring special dietary requirements meal were coming in drips . The poor cabin crew did not stop . If organised the cabin could take a short break ..The cabin crew were AWESOME UNLIKE THIER TWO MANAGES!
Seat and leg space is much better than the Qatar airline. The crew I would like to say is not meeting the requirements of emirates airlines cause it almost 20 years I am flying with emirates this time I really feel that crew is not behaving well someone asked for water waited more than 30 minutes and there are more incidents in this flight.
I was traveling business purposes and I only had one carry on and a personal computer back pack . My carry on was 8.5 kg little more than allowable. At jfk airport check in they did not let me carry it . I was little disappointed.
Very bad !! My confirmed ticket got canceled with out notifying me in hyd airport , crew didn’t help us out !! They were very rude!! They made me pay for the confirmed ticket again !! Can you please let us know how I can get the refund for the ticket I paid
Check-in process at Bengaluru airport was atrociously slow. Emirates should allow baggage drop option after online check-in and verification of documents. The rest of the flight was quite good and we didn't have any complaints.
Probably the best flight I’ve ever been on. Emirates first class is leagues beyond British airways and Lufthansa’s.
I enjoyed the live television programming for entertainment, and honestly everything was acceptable. It’s just that I choose emirates, because they have always been so much better in so many ways – food choices, service, accessibility, friendliness of the staff. None of those things were poor, but they have definitely slid from their position of excellence. One example would be that after the dinner meal was served, the flight attendants huddled in the back galley with the curtains closed (by the way, that’s where snacks and drinks are), and you have to interrupt them to go back there to either ask for something or to get a snack. While they do not respond in an unfriendly way, you are led to believe that you are interrupting them by coming to get a snack or making a request. Even something like, “ Yes, how many I help you?” would be a great improvement.
I feel like they have upgraded the app since I last flew United and I found it to be super helpful. I had stopped flying United unless absolutely necessary and my experience on this trip indicates they have been working hard to improve their services.
The ride was good but no food ot entertainment hence, it was just over an hour flight.
Aircraft has better leg room than any of United's larger planes. We had requested mobility assistance for this and related flights. United's response to all was superb.
No snacks served! Seating in the kast row in uncomfortable.
Wheelchair assistance was not complete. The person left me at the departure gate without informing the groundstaff of my requirements. I had to walk to the departure counter to ask for help to reach the plane door. The crew informed me that in future they were not allowed to help passengers like me, senior citizen and Wheelchair passenger with placing their carry on bags in the overhead compartments!
Got automatically assigned middle seats unless you fork out extra money for a seat assignment, not impressed.
Flight was fine, it was delayed but only 30 minutes, staff were efficient, lady making announcements at LAX was really hard to understand but the rest were great.
The male air hostess was rude and didn’t even offer me a drink. Poor customer service!
We left really late. Things that were out if anybody’s control I guess.
When I purchased my ticket, I assumed it was a real ticket, as in, when I go to the airport I am guaranteed a seat. Not so. When I checked in 24 hours ahead of time, I noticed I did not have a seat assignment and my boarding pass said "Standby." I was informed at the gate that the flight was full and I may not get on that plane. I don't recall being offered the option of selecting a seat when I checked in, and apparently, for the honor of pre-selecting a seat, you must pay an additional fee. So, a ticket really isn't a ticket, it's actually a lottery and if you're lucky, you may make it on board - or you can choose to be extorted for extra money for the guarantee of a seat. It's like making reservations with the Godfather - one payment isn't enough, there's always another bribe you have to make. After the first few zones were called and I hadn't been informed of my status, I went to the gate agent and they handed me a boarding pass, for the very last row near the restrooms, in between two very large people. Apparently that was my punishment for not purchasing a seat ahead of time. Airline service has not only gotten more expensive, but the return on your money has shrunk and there is little regard for the passengers. This feels like a racket. I am not pleased, as you may have gathered.
Upgrade their seats. They’ve got 20-year-old business class seats in their 777s. The food choices. On the way to Manila and the way back I thought we’re lousy compared to other carriers. The staff was fantastic and very happy.
So far pal express is much better than Cebu pacific in terms of customers service and in flight crew. And on time departure and arrival . Especially if you're taking airbus 320 plane . But the small aircraft like bombardier . It usually delayed .
We did booked shorter layovers but flights changed and layovers are too long good thing Philippine Airlines give us a hotel in manila but here Vancouver to Calgary too long layovers and there is enough sets to wait closer to air canada and they will open 4am.we were here 1 am .our flights schedule for air canada 8:10am.we paid expensive flights but not happy of lay over Vancouver to Calgary.
Biz class is way below what other airlines offer. The food was mediocre at best. A WiFi was intermittent and movies were dated. Honestly the best part of the trip was that the Mabuhay lounge in SFO was closed and they gave us pass to Air France lounge. My advise, fill up there before boarding plane.
Not leave 12 hours late. This airline is horrible always late does not refund upgrades for cancelled flights inept counter staff.. needs to be shutdown
Boarded the plane last even while I was seated at the back and had to have my bag separate. The same exact special request meal was served as the flight an hour beforehand
Flight delayed by hour for departure. No real announcements or updates until told to start boarding
Flight was delayed. What’s better is if the flight stay on time.
Need to upgrade the lavatory it was very filthy and disgusting. Very poor hygiene.
Our flights were delayed multiple times and we had less than an hour connection time before our flight took off. Arrived late with only 25 minutes before next flight but no ground crew helped us to get to our next gate even though our flight crew assured us we would get some help. Transitioned to another flight in MNL terminal 1 but got stuck at security so then had to run to make connection. To top it off our luggage didnt make it either. Paid for biz class seats but did not receive biz class experience. The flight crew, food and entertainment were all excellent. We just wish we didnt feel so stressed about connection and not having luggage until the next day.
Tray table was filthy when I sat down. I needed to have someone come clean it because there was food and stains on it WiFi didn’t work after paying for in flight WiFi Food was terrible and was not filling at all Chicken was rubbery Flight attendant had an attitude, interrupted me and wasn’t able to answer basic questions about the food selection such as “does the chicken have red sauce in it”. If your flight attendants are not going to know what is in the meals so we can make an educated decision based on dietary restrictions, they shouldn’t be on the plane. My 1.5 year old niece was sleeping and dropped her binkie. I went on the ground under the chairs looking for it. It was at that time that she came up to me as I’m CLEARLY on all 4s with a flashlight and said “I need to get by”. I said one moment please I’m getting something from under the seat (while my head was literally under the seat). Her reply was “no you need to move now” and proceeded to almost push me out of the way. I looked up and all I saw was her toes under my eyes. When I looked in front of me, her private parts were inches away from my face. I then made a comment “you couldn’t waited 2 seconds?” and her response was, “no I need to use the bathroom”. I understand that and would never want to be the reason someone couldn’t get to the bathroom but I was under the seat. She could’ve gone around the other way instead of harassing me, basically placing her private parts on my head and borderline pushing me out of the way. You don’t pay (especially this much) for this deplorable experience. This was by far the worst experience I have ever had on American. I will be absolutely thinking twice and thrice about flying American Airlines again. I would rather pay more to fly delta because at least I know their WiFi will work and their flight attendants won’t have a terrible attitude for no reason, nor will they act the way this woman did. Unacceptable.
Great crew. Very comfortable business seats with nice bedding. Good food. We were delayed to let late passengers on the flight, but otherwise great experience.
The Flight attendant had an attitude and didn't allow anyone any time to prepare for landing despite being absent throughout the entire trip
We sat on runway for an 1 hour because they were short handed at key west airport was not fun
The absolute worst. Our flight from Madrid to Charlotte was delayed nearly 2hrs which cost us to miss our connecting flight. The only availability was to either separate my party of four (two being children) several other locations to reach our final destination. The other was drop us off at entirely different location we never intended on going. Thus resulting in us driving a rental 2 hrs to our original final destination. On top of that the flight from Madrid was uncomfortable and some staff were extremely rude.
No meal on a cross country flight? SFO-MiA is pretty much the definition of a coast to coast flight. No meal provided. Sky high wi-fi rates too. Stop nickel and diming your customers.
Got a much appreciated surprise upgrade to an exit row and the crew was very friendly and helpful.
The flight was so short that the lack of leg room didn't bother me for long. The plane was smaller so only two seats per row and there were chargers. However, they didn't serve any snacks.
Terrible flight seats where really uncomfortable I had body aches for 2 days and flight was delays almost two hours
Let's give credit where due: this is JAL's flight, not American's. And nothing is going to make 12+ hours in the air truly enjoyable. That said, the cabin crew was solicitous and friendly, the Japanese food excellent. The business class seats on the 787 were a little claustrophobic in bed mode -- one felt like one was lying at the bottom of a canyon -- and seat and light controls are not conveniently placed -- but comfortable enough. Restrooms were spotless and well-stocked throughout the flight. The Business Class lounge at Narita is very comfortable and quiet -- my one caveat is that a broader selection of food, including some Western selections, would have been welcome.
The staff were on the last leg. But they were still very accommodating and polite. They were all very helpful with getting the bags up and getting people to their seats.
We were delayed by rain while we were on the tarmac. The crew came around and offered everyone water while we waiting 45 min in the plane.
Flight from Lisbon to Toronto was smooth, and we arrived early! Flight from Toronto to Denver was delayed about 40 minutes. We didn’t hear about the delay until after we had boarded the plane. The delay could have been handled better.
The seats were comfortable. However, be prepared to provide your own food (snacks) and drink. We had a 3.5 hr flight, one service was provided, a 4 ounce beverage. Saw flight crew for beverage service and trash pick up. Unless you purchase a meal or snack, nothing is provided. I am fine with bringing my own, but was accustomed to snack and beverage provided regardless of the duration of the flight. And note… typically a full size drink option on longer flights.
Air Canada cancelled my prepaid/prebooked seat selection and changed my seats without any options.
They canceled the flight on us very close to the flight date .
The first flight Seattle to Toronto was very poor. My seat was changed. The aircraft was changed. They were having issues with the meals. My second flight from Toronto to Quebec was fine. Short flight still no entertainment. My third flight Quebec to Montreal was very short seats are very uncomfortable, too old and way worn out almost like sitting on a bench. My last flight Montreal to Seattle was fine. Finally, they had some entertainment. Proper food was offered as advertised flight staff was accommodating and friendly, but once again, the aircraft seats are hard like benches.
It took 66 hours to get from Seattle to Tel Aviv. As a minor, I was left for more than 12 hours in Toronto and Frankfurt without hotel and food vouchers. It took 5 layovers. It was insane and not okay
It was delayed but got us to YYZ. I had great copassengers.
Crew was terrific. In flight entertainment system is very slow and the touch screen can be not sensitive enough or too sensitive. It was such a pain to pause a movie in case when I unpaused it accidentally thought I presses stop. This happened 3 times. I gave up and went back to my phone for entertainment.