There's no inflight entertainment, plane was old, power USB didn't work
There's no inflight entertainment, plane was old, power USB didn't work
Late again. 3 out of 4 late. One cancelled flight and one lost bag.
Charged an extra 65 pounds for overweight suitcase, Not told how much overweight but had no choice but to pay the price. Compare to Delta Airlines where I flew internationally a few days before with this suitcase and no extra charge by Delta. Comfort was horrible. I am just under 6 feet tall, and good that the flight was only 1 1/2 hours, because my knees were in the seat back in front of me the whole flight. I felt that my knees were part way up to my chest. No reason to have the seats that close. I will say to the positive was the flight crew, very friendly and efficient.
The flight was delayed as they were waiting on catering. Catering. Was eventually delivered but they still had no food. No meals for us in business class - just a bag of nuts.
Entertainment catalog certainly needs an upgrade to include better and latest content. Food was not good at all - they need to cook something edible. Five starts to the crew and on tim performance of British airways though!!
Overall good, the gluten free food is very hit/miss though and you must tell them you have an allergy days in advance.
Better communication to those connecting flights and have a customer care desk at the airports
American was good / British Airways partner was not as good…
Very poor, they didn't want to attend to me until I missed my flight, my bags are missing
I was called up at the gate not knowing why and then handed over my passport and was told I was being upgraded from Premier economy to Business class and it was wonderful. I've never been upgraded before and it was such a pleasant experience.