Prepaid for my seat selection over a month in advance only to be told when I arrive at the airport that the plane has changed and no pre-selected seats would be honored and refunds would not be issued immediately. Was forced to separate from my traveling companion Air Canada. Unsurprisingly was no assistance in this whatsoever. Plane. We got switched on to also has no entertainment options available
Prepaid for my seat selection over a month in advance only to be told when I arrive at the airport that the plane has changed and no pre-selected seats would be honored and refunds would not be issued immediately. Was forced to separate from my traveling companion Air Canada. Unsurprisingly was no assistance in this whatsoever. Plane. We got switched on to also has no entertainment options available
Overall I will say it was a very good experience. It was as comfortable as can be expected for such a long flight - 12 hours from Toronto to Tokyo. Everyone was very pleasant and polite. Even the passengers were cooperative and trying to be nice to each other. Of course the space is limited on such a long flight. The bathrooms were actually very clean. The food was very good. I liked how there was a variety of food options. The in flight entertainment system was also very impressive! There were some children on the flight but they were well behaved and hardly ever crying. Great Job Canada Air! I will definitely fly with Air Canada again!
Glad to see the staff of Air Canada take preference in protecting their customers from unruly passengers before they board. Well done
Flight was delay for 3hours then later canceled. I missed my work. It was a bit ectic and frustrating
Made me check my carry on and then lost it,
This website did not advise the prices were in $USD, when the flyer (me) was flying within Canada only and only a Canadian resident, and booking this flight in Canada. Furthermore, the area to board the plane was unusually hot and sweaty.
Air Canada staff was very good. They were very pleasant and attentive. As I was boarding the plane the aroma from the coffee hit me, I then said a cup of coffee would be nice. Well, when it was time to serve and the flight attendant got to me seat, she said 'Mam how do you like your coffee ' she remembered, that was nice. The little things in life that can put a smile on someone's face.
The flight ran out of hot meals for the back half of the plane and gave us tuna sandwiches. Not okay, these flights cost too much to short us the experience!
Flights on time. Friendly/pleasant ground and in-flight staff. Better snacks and films with captions,
Affordable & comfortable. Not sure why a party of two I booked at the same time got seated separately.
Reagan Washington National Airport (DCA)United States
Edmonton (YEG)Canada
Edmonton - Reagan Washington National Airport