Long delay die to pet mix up. Also bags took forever to get to carousel
Pros: "seat was the worse, but ok overall"
Pros: "Emergency exit seat row had so much room!"
Pros: "Premium seats were an amazing touch"
Pros: "Casual attitude."
Cons: "better food option than a few dusty pretzels and a thimble of water."
Pros: "Service is awsome"
Pros: "Early arrival"
Cons: "Cabin cleanliness. There were flies nesting in the window of the row in front of me."
Pros: "Seat wasn't great but on time boarding was awesome"
Pros: "Friendly and helpful crew."
Pros: "Entire experience went smoothly. Right from when I booked by tickets to checking in at the airport. I was kept informed of changes to the flight itinerary and didn't have any trouble throughout the process."
Cons: "Nothing really could be improved other than typical airline problems that can't necessarily be solved. We did fly out of LAX on our way home and that was more of an unpleasant experience as there is not near enough seating for people waiting to board their flights."
Pros: "I lost my phone and when I went to the airport information, they already knew it is for me."
Cons: "It's all right for a short flight"
Pros: "Flight was on time. For once."
Cons: "Flight attendants were making ridiculous juvenile jokes over the intercom."
Cons: "I asked to pay for a better seat prior to my flight from Kelowna to Edmonton and was told there wasn’t any. When we boarded the flight attendant moved a couple 10+ rows up for no charge."
Cons: "The non-ability to change seats to unoccupied seats with early check-in, without paying a $35USD upcharge! Plus the cost of checking a bag at $30. Ridiculous."
Cons: "I missed the flight because the delay of the anterior connection and custom, and they didn't give me a new ticket, I had to buy a new one."
Pros: "Was a good flight. No troubles or delays"
Cons: "Baggage claim was down for a bit, had to wait about 29 min. Not the airlines fault"
Cons: "did not like having to go further west before heading back east wasted a lot of time. and no entertainment unless you pay for it, seriously?"
Pros: "Staff were very friendly and efficient, no issues with boarding or in flight."
Cons: "Flight was delayed but we were notified ahead of time so wasn't a problem."
Pros: "Friendly service. On time"
Cons: "Not a direct flight"
Pros: "WestJet’s checkin online system is very quick, which save a lot of time. It’s so much better than air Canada in any aspects"
Cons: "There is no entertainment in the plane"
Pros: "The crew on the ground and in the air were great. So helpful and upbeat. Every attempt was made to ensure our comfort and safety."
Cons: "I was in a window seat next to a small child and her mother. They were both lovely, but I couldn't move for the bulk of the trip because they slept most of the way. Not the fault of the airline of course, but if there was a bit more leg room, it would have been a less claustrophobic trip. I used to fly a lot back in the 70s and early 80s and I don't remember ever being so uncomfortable. I have another trip flying back home at the end of the week, and, quite frankly I'm dreading it. Also, it was impossible to hear the captain's address, the on-board instructions, or various other announcements, in the airport and on the plane. Especially on the plane; the speakers were far too quiet to hear anything the captain said other than it was a nice day."
Cons: "Crew was not the usual happy Westjet staff.Grumpy flight attendants.I don't think any of them ever cracked a smile for the entire flight."
Cons: "So there was a problem with the aircraft. Some cargo nett8ng was broken so they had to move the baggage from the rear to the front hold. The pilot can on to inform us of what was happening, assuring us that our baggage would arrive with the flight. B7t not surprisingly they lied and about 30 ppl didn't get their luggage. It never made it on the flight and won't be until the following morning. So I have no clothes. No jacket for sub zero temperatures. It would great if they could at least tell us that there will be a problem. Not lie I'm not impressed. I'll do my best not to fly westjet again."
Pros: "Smiling faces and humor from the crews."
Pros: "Price was perfect."
Cons: "Airlines don't have small tv's to watch and give out cheap snacks. Flairaire is so cheap you even have to buy your beverage unless it's a glass of water. Wasn't overly impressed with this airline. Also getting your itenairy online was also difficult. I had to change email information and call customer service which was in Spanish not English language. Then while lining up at the airport to process and check bags there was no computer to self serve and get through the line up faster and efficiently. The main clerk that helps with the line up was rude to passengers. Stating that on a domestic flight you need to be 2 hours ahead of boarding. Which most of us were a good 90 minutes to pre boarding. All of the struggles can be avoided with self serve check-in and prepaid bag check. The flight and crew were friendly and pleasant."
Cons: "There was not enough room for my carryon for some reason and so I had to sit with my knees up and feet on my bag. Not the worst but there should be enough carry on space for everyone."
Pros: "Some of the people who helped with wheelchair assistance for my dad were kind."
Cons: "1. I previously asked for wheelchair assistance for my father and when we dropped off our bags the agent said she would get someone and told us to sit in the waiting area. After five minutes no one came so I went to the assistance desk and they said they hadn't been informed so they sent someone right away. If I hadn't been there to ask, I don't know how long my mom and dad would have sat there. 2. The man who wheeled my dad to the gate was very nice and he said he arranged for all of us to sit together, which was nice because I wasn't able to sit with my parents since we weren't able to choose the same row when we booked. When we boarded, we found out that the seats hadn't been changed, and the person who previously booked the seat beside my parents refused to move so I sat in the row beside them. These problems were minor but they highlighted a lack of communication between staff and the attendant dealing with us wasn't the most friendly either. I used to fly westjet in the early days when I still lived in Canada and I've noticed that the level of service has gone down. Thank you for allowing me the opportunity and space to comment. Asunción Perez"
Pros: "Friendly flight attendants"
Cons: "I traveled from Vancouver to Edmonton today on WS 320 and one of my luggage was delayed. I had to wait through many phone call queues to get in contact with an agent and none of them were very useful. I was informed that my baggage would arrive in Edmonton at 5pm and be contacted to arrange delivery options but I had not heard anything from them and it is already past 8pm. I had to stay at home to wait for the phone call which resulted me in canceling my evening plans. The luggage contains frozen home made goods and various food items I brought back from my recent trip to Taiwan. With the food not being in a freezer for over 12 hours at this point they've likely all gone bad. I am extremely displeased with the bagging service especially when I had PAID to get my bags checked. I was told that packing food in checked bags comes with a risk and is a game but everything in life is a risk and I find that excuse from an agent very unacceptable. I am also very upset that WestJet does not offer compensation for food damages because the foods in my luggage are definitely worth over $200 and some are not obtainable in Canada."
Cons: "I was given a ticket with the seat 3A (one of the plus seats); I didn't ask for it or pay for it, I just got that seat when I was checking. After I found out it was a plus seat, I acknowledged to nearby the flight attendants and nearby passengers I didn't pay for this, that there was a mistake, and I could move if there was someone who did pay for it. What I received from the flight attendants are accusatory remarks/comments about how shouldn't be there because I didn't pay for it (after I acknowledged this before anyone even had an issue about it) and passive excuses that didn't make much sense when I asked them why there ws this issue in the first place. I was fine with moving seats from what I was initially assigned to, I was fine with being moved twice thereafter (first moving to 21E, then to 23E). What I was not fine with was 1. the accusatory tone by the flight attendants that I tried to take someone else's seat 2. even though I was given the seat by the person at the check-in desk when I didn't even ask for it and 3. after I was the one who initially brought up this issue in the first place and was willing to changet seats with he rightful passenger. Please learn to take responibility for your actions and mistakes and errors rather than blaming it on a passenger who just wants a safe flight home. Thanks."
Pros: "The staff was outstanding from the minute we arrived in Hamilton till we got to Edmonton. So impressed with the customer service."
Pros: "Staff were so friendly and helpful"
Pros: "Flight was good, crew was courteous and boarded on time. Cabin space was adequate and the entertainment provided through WestJet’s app is very good."
Pros: "Crew overworked but pleasant and doing their best. Self check in works well with assistance"
Cons: "Management decisions meant assigned crew arrived after our flight supposed to depart. Needed 1 more person to service passengers. We waited a long time after serving started to get served. We did not know that food could be preordered online and served soon after takeoff. No TV screens on back of chairs...had to rent device to see movies. Have app but not able to book and get points. Wrote to WJ for help but oo response"
Pros: "My brother had a heart attack and I was traveling out Edmonton to be within and his family. It’s a stressful time and I meant to book for Nov 7 but booked Nov 9 by accident. The person at the checkin desk was wonderful. Changed my booking and checked my bag without any charge. It made a very stressful situation so much better, I really appreciate the staff who went out of her way to help me."
Pros: "food, flight crew, leg room"
Cons: "crying babies"
Pros: "Charisma and fun is the name of the game! Good work WJ"
Cons: "I didn't like the fact that we had to continue to show our travel documents when asked to check in on the app. Make me scan my passport so there is an image on your server. You can verify that way or make everyone check onto a kiosk. Which you had not enough of."
Pros: "Not much"
Cons: "Always delayed, this time because an international flight arrived when we were supposed to board, frustrating"
Pros: "The reliable, friendly crew"
Cons: "We flew from Toronto - Abbotsford with a stop in Edmonton. There was a 1 hour layover in Edmonton before the Edmonton - Abbotsford flight left. Unfortunately, the plane arrived in Edmonton 30 minutes late, and rather than wait 5 minutes for the passengers to disembark from the Toronto plane and board the Abbotsford plane, WestJet decided to leave all those passengers behind. There were no other flights available until the evening, and we were stuck for 8 hours at the Edmonton Airport before we were finally given a flight to Abbotsford. Never again will I book with WestJet."
Pros: "All good !"
Cons: "Like to see direct flight to Kelowna"
Pros: "It was a good flight. Comfortable and on time."
Cons: "I rated food low as there wasn't any nor did I expect it. No problem."
Pros: "This was my first time flying Plus and I don't think I can ever go back. Worth every penny."
Cons: "Seat space was too tight"
Pros: "The snacks were good"
Cons: "They lost my checked sleeping bag which forced me to buy another one before my backpacking trip. They refused to refund me for it costing me an extra few hundred dollars to replace it. To include I paid an extra eighty dollars for my trip because apparently I requested window seats which I wasn't provided for my return flight home! Be prepared to lose your luggage and don't expect a refund!"
Cons: "My flight was not actually booked going to Edmonton and I had to rebook it at the airport to go home. Coming back to Fort McMurray my flight was also cancelled without telling me and I had to buy another ticket."
Pros: "Regular seating on this West Jet flight was great, very comfortable with ample room."
Cons: "I missed my flight that day i was not happy at all"
Pros: "Crew was excellent. Thank you Sohiwe"
Pros: "Crew was good."
Cons: "Flight was very late (about 90 minutes). Not good, especially after a long flight to Van from New Zealand."
Pros: "I liked that they didn't make a fuss when boarding that I wasn't in the section but needed to board earlier due to a knee injury."
Cons: "That they didn't really stop long enough for me to ask for a snack. They asked the other side but as I was on the window seat, I couldn't seem to get their attention."
Cons: "Really doesn't fit into the "didn't like" category but my boarding pass said Zone 6, however there was no Zone 6 called nor signage for it. Even the person checking our boarding passes was surprised. Just a comment really!"
Pros: "everything went by fast, a lot of turbulence but the pilot kept us in check the entire time."
Pros: "Only thing good was the brevity of the flight."
Cons: "The aircraft was dirty and ridiculously cramped. Air Canada undermines its brand by flying planes like these."
Cons: "Very long delay not fair to passengers"
Pros: "We got home early by about a half hour and the flight was smooth and quick."
Cons: "Didn’t find the crew to be as friendly as I have had in the past. They wanted us to pay for headphones. Was travelling alone with an infant makes coordination etc hard. Didn’t offer help or anything."
Cons: "The aircraft was so small there was not enough room for even most standard size carry-ons. The crew were not patient and gave passengers attitude for trying to bring their carry-ons onboard. On the way back from Toronto, we were sitting on the runway for more than one hour waiting for "de-icing". If this is a recurring thing, why not time the arrivals and departures better to avoid making people sit there, disconnected from everything and waiting? Also the screen on my "entertainment center" was broken but thankfully I had my own book to read. Air Canada has not had the most welcoming crew or most up to date fleet in my experience; I fly with them mostly because of their cheap fares. I guess "there ain't no such thing as a free lunch"."
Pros: "Food was great"
Pros: "I usually have a smooth experience with Air Canada. Haven't had any problems on board. Unfortunately I had a bad experience with my baggage."
Cons: "The check-in person said my baggage (oversized, and a keyboard) would make it through to my final destination even though I had another flight on a separate reservation. I specifically asked because I wanted to know if I needed to pick it up when I landed after the first leg in Toronto. He said I'd only have to go through customs and my bag will make it all the way home to Vancouver. Well, I felt weird about it and when I got off in Toronto I noticed that my baggage receipt said Toronto on it (not Vancouver). I decided to forego the connections gate because I was unsure. Lucky that I did because lo and behold, my keyboard bag was waiting for me at baggage claim. Had I trusted the check-in guy, I would've possibly lost over $1000 worth of equipment. That's not something that can easily be forgiven."
Pros: "Crew very friendly. In-flight refreshments & Entertainment provided."
Cons: "Cramp seats."
Pros: "Got there with minimal delays"
Cons: "Inattentive staff, broken tray table, seats not cleaned between flight ( covered in food crumbs), small seats"
Pros: "I watched incendies and lion and both were great films so I commend your film options. The crew were all pleasant and the flight itself was good."
Cons: "The chairs have no low back support. I rolled up my sweater and put it behind my low back because the chair is so poorly designed. It seems to encourage a slouched position. maybe you have it that was to encourage people to upgrade their tickets. I hope that's not the case as that would be cruel."
Pros: "Everything was fine"
Cons: "The prop aircraft that Air Canada uses for the YYC-YEG route are old and cramped. They do nothing for the Air Canada brand."
Cons: "Poor snack options"
Pros: "A few turbulents just before landing but great flight crew."
Pros: "Decent movie selection on one of my flights"
Cons: "I had booked my Air Canada trip and had a single stop-over while I switched to a different plane. Both of these planes were Air Canada. I Even though I made it through Customs in the shortest time possible, and back through security, I still managed to narrowly make my second flight. They were final-calling my name and actually taking off earlier than expected. Had I been 2 more minutes late, my flight would probably have taken off. I didn't check any bags either, so had I checked one, I don't think I would have made my second flight."
Pros: "Got free internet for their troubles."
Cons: "They boarded us already a half hour late on our plane. Then after we were all boarded they decided to tell us that the pilots had not even landed from their previous flight yet. Once the pilots finally got on board the aircraft they still took another 40 minutes to do their routine checks. Almost two hours later we finally took off."
Pros: "Crew on the flight were very patient, understanding and friendly. Ground staff were the exact opposite. Agitated, temperamental and unwilling to help or find solutions."
Cons: "The flight was delayed. Not necessarily the crews fault. But frustrating as our flight both to and from Washington was delayed both ways."
Pros: "I loved the whole experience. The food was decent and the flight attendants were great and accommodated me with all my necessities. I also enjoyed the entertainment that was accessible on our personal screens and the entire flight was smooth."
Pros: "The service was fantastic flying over night is never fun but the staff made the plane very comfortable"
Cons: "The plane was very cold"
Pros: "Crew was friendly and courteous."
Cons: "Flight delayed as usual (for Air Canada)"
Pros: "Excellent service on board, and excellent neighbor passengers"
Cons: "Being unable to check in on line and being assigned a middle seat."
Cons: "They should have checked the plane before boarding. When the plane was ready to take off they discovered an issue with the lavatory. we had to sit in the plane for more than an hour to get this fixed."
Cons: "Six hours stuck at an airport with no where to get decent food and ended up sleeping on the floor. There should not be a stop to flights at night time."
Pros: "Staff was courteous and friendly. Check-in was quick and painless, despite the mobile boarding pass not working properly."
Cons: "Did not ear food or use the in-flight entertainment. Seats are TINY! As a person with very broad shoulders, I found myself literally wedged into a corner as to not bump the person next to me. These planes should not be 3 seater when they are designed for two."
Pros: "Staff was at least friendly"
Cons: "For a 5+ hour flight only beverages were offered - anything else (such as a snack or small meal) had to be purchased. Very cheap service IMO. The selection of entertainment (movies/tv shows) was exceptionally limited and out of date. Their way of boarding the plane (via zone) is very backwards as families with children weren't asked to board until half way through the plane loading (unless those families had already paid for the more expensive zone upgrades). Most airlines let them load first to give them extra time. My checked bag was 1.2kg over the limit so I had to open the bag and switch 1.2kg of clothing into my carry on in front of the rest of those checking in. What an embarrassment and such foolery. All in all Westjet does a better job for trips across Canada. Will not be trying Air Canada again."
Pros: "Seat was broken, you can not recline seat. Flight was full, I was told so you have to sit on same seat. Secondly, there was one kid who keep crying yelling like hell, big time headache. It was about 6 early morning flight came at airport by 3:00am thought will sleep on air. On boarding, only drinks was offered, not even cookies or snacks there."
Cons: "Broken Seat No cookies or nuts, only drinks For kids or infants- airline should give them last seats or offers Air buds."
Pros: "We got in a little early. More room than many in regular economy. All employees encountered pleasant and competent."
Cons: "Nothing comes to mind other than the normal air travel has led of security."
Cons: "No cookies or pretzels."
Pros: "Crew members were very helpful and friendly."
Cons: "We were delayed another hour on the tarmac for refuelling. Seems like they should have delayed boarding."
Cons: "Air Canada has the worst customer service. Hate flying with them"
Cons: "They lost my bag which was full of important clothing I needed for interviews this week."
Pros: "Liked the smile in the faces of the crew as they served the snacks"
Cons: "The flight was delayed for more than an hour"
Pros: "Linda the Air Canada check in Agent at the Priority desk in Calgary was the best Check in Agent I have ever dealt with in over 20 years of business travel. I was with my family and she even made a special effort with my two Granddaughters that they are still talking about today. She is the reason Air Canada still has ALL of my business every year"
Cons: "Air Canada as well as WestJet charge exuberant amounts for local flights. They offer services and leg room of a budget airline while charging prices at the top range of a regular airline. Lack of proper competition in Canada allows Air Canada and WestJet to charge whatever they want since there are no other real options"
Cons: "Worst flight ever. Had a technical difficulties 3 times in a row. Had to be cancelled and put on the next day and again same thing over and over. So missed all my connections. Cut short my vacation. Will never flight air Canada again."
Cons: "Not giving us an update on why the flight was delayed"
Cons: "Fast boarding"
Pros: "Super polite crew"
Pros: "The flight was smooth and pleasant . The crew is friendly and acoomodating. the fligt back to Edmonton was on time. Boarding was smooth and fast."
Cons: "Flight to Vancouver was delayed for half an hour. It's a good thing I didn't have a connecting flight to catch."
Pros: "The ride was very pleasent. Staff were always smiling and super nice."
Cons: "The lack of arm space and limited seat recliner."
Pros: "As thecflt time was short, i cannot say much but the leg room was ok."
Pros: "Everything went well including the smoothness of the flight."
Pros: "1) Skycap service for boarding at Reagan National was exceptional. I requested wheelchair assistance for this return flight and the attendant gave 100% service, getting me through security and on to the boarding gate lounge area in short order. He was very pleasant and very helpful. 2) The pilots did a good job of flying, The flight was smooth as was the landing. We left Reagan a few minutes late but arrived at Pearson 16 minutes early. I liked that!"
Cons: "1) I paid extra money for a "preferred seat" because my recent hip replacement surgery required that I have ample leg room while sitting. Leg room for the first row econonomy seat I got was barely adequate. I felt cheated out of the $15 I paid for the seat (which should have been complimentary, in my opinion 2) Food service was terrible. For a 1 o'clock flight, having to get to the airport 2-3 hours ahead of departure, meant that I was in need of some serious food, not the tiny package of pretzels and the cup of tea I got. Even a couple of cookies or a muffin would have been a better offering. 3) The wheelchair assistance that I requested did not materialize for me on arrival at Pearson. I felt so cramped from sitting that I was eager to get up and try to walk, no matter how slowly, the distance to Customs and through to the exit gate to wait for my ride home. That's what I did, and I never saw a wheelchair attendant coming with a wheelchair as I exited. That is poor service! I am comparing this to the excellent service I got with American Airlines on the first leg of my trip from Toronto to DC."