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One location in Richmond
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Reviews
10.0 Wonderful
Mar. 2024
10.0 Wonderful
Nov. 2023
10.0 Wonderful
Mar. 2023
2.0 Poor
Jan. 2021
Pros:
NothingCons:
Rental wasn’t available. 7 people were ahead of me. Told 3-4 hours wait. Had to cancel.2.0 Poor
Oct. 2020
Cons:
Knowing that being under 25, I’d have to pick a non premium vehicle. In the future, that should be written, so when I get to the place to pick up the vehicle I had selected10.0 Wonderful
Nov. 2019
Pros:
Very efficient staff—I was in my car in less than 5 min from arriving at the counterCons:
I wanted a compact car, but the key to it was misplaced so I was given a “free upgrade” to an SUV. It was a definite upgrade in car, but as the city I was driving in had narrow streets and park places, I was wishing I had the compact instead. Really think twice about accepting an alternate class of car and if it will suit your needs as well.3 locations in Richmond
Filters
Reviews
10.0 Wonderful
Oct. 2019
Pros:
Friendly staff. Super easy pickup and drop off10.0 Wonderful
Sep. 2019
Pros:
Pick-up was convenient (across the street from baggage claim) and efficient. Our car was ready and the paper work was handled expeditiously. The staff were friendly and helpful.Cons:
No complaints at all10.0 Wonderful
May 2019
Pros:
Friendly staff! Quick pick up and drop off!Cons:
I'm not sure. Maybe a reduced price for a second day rental?9.6 Wonderful
Jan. 2019
Pros:
The staff was incredibly kind and helpful. I showed up alone and got quite sick and was shaking. I didn’t think I could drive. The staff spoke to my husband on the phone and got me in a cab and sent me where I needed to go. And then we picked up the car the next day. They were terrific!10.0 Wonderful
Nov. 2018
Pros:
The kindest, most helpful staff! Amazing experience10.0 Wonderful
Sep. 2018
Pros:
Very fast check in check out. Brand new car and competitive price for dropping the car in USA..2 locations in Richmond
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Reviews
9.2 Wonderful
May 2020
Pros:
Very easy and straightforward, fast service, great vehiclesCons:
Prices need to be reduced a bit8.8 Very good
Aug. 2019
Pros:
Staff friendly, solve our needs. The pick up and drop off was very easy.Cons:
O think the prices can lower a little more. There’s no need to charge so much, or you may have an insurance package less expensive. Otherwise it was really nice6.4 Okay
Aug. 2019
Cons:
Got the run around. Had to pay additional cab fare because terminal location was closed for the day. Was told to return to main airport and subsequently tried to charge us 3x the original amount.8.8 Very good
Aug. 2019
Pros:
Staff on the phone helping make modification to rental and at pick up point were helpful, friendly and efficient.Cons:
I know it’s the busy season and this was a one way rental but very expensive for a few hour rental.7.6 Good
Jun. 2019
Pros:
I regularly use national for all my business travel. They have great cars and great customer service when you BOOK THROUGH NATIONAL.Cons:
National had originally told me they didnt have any cars, however I was able to book one through kayak. After booking with kayak my company contract with them was somehow no longer valid even though I had to still pay and do everything through National.2.0 Poor
Aug. 2018
Pros:
Turning the car in at Seattle was as should have been.Cons:
Overpriced!!! $630 for 2 days. We went to the National counter at Vancouver, and were told that they did not handle my rental. That I had to go to the South terminal. No instructions on how to get to the South terminal were given. We went around the airport lugging 5 suitcases and an infant for over 1 1/2 hours until a bus driver told us how to get to the remote terminal. I will avoid renting from National ever again.3 locations in Richmond
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Reviews
6.0 Okay
Apr. 2024
10.0 Wonderful
Apr. 2021
Pros:
Staff were friendly, the car was nice, and I was told they hold the car regardless of when you show up.Cons:
There wasn't an opportunity to mark down if the car had scratches or damage when you picked it up.4.0 Mediocre
Jan. 2021
Cons:
Wish they would stop classifying “luxury” vehicles as a regular domestic POS10.0 Wonderful
Apr. 2020
Pros:
The owner is awesome; I've rented from here before and he makes every interaction unique. I'd recommend the Richmond location specifically because of that owner.Cons:
N/A8.8 Very good
Oct. 2019
Pros:
Friendly staffCons:
I wasn't counseled about the inability to pay for cashless tolling and now the company gets to charge me an additional fine. Seems to be true for multiple rental car companies though10.0 Wonderful
Sep. 2019
Pros:
fast, convenient, super nice attendants for pick up and drop off!One location in Richmond
One location in Richmond
Filters
Reviews
10.0 Wonderful
Mar. 2024
4.0 Mediocre
Jan. 2024