Mini car rentals in Richmond

We waited over 2.5 hours to receive our rental. Management provided wait times that were not accurate: first we were told one hour, then 1.5 hours, the 2 hours ect. It was finally 2 hours 45 mins later that we received the rental. We were also told that they were extremely understaffed and dealing with operational problems. We have two young kids under the age of 5 so you can imagine how upsetting this was not to mention how it created an unpleasant start to our vacation. To pay a premium for a rental, I expect better service and lower wait times.

10.0 Wonderful

Anonymous, Mar 2024

Supplier choice

The service was great from pickup to drop off. The car was not my favourite but you can’t win them all

10.0 Wonderful

David, Nov 2023

Intermediate SUV

All Alamo agents were extremely friendly and helpful. Thanks!

10.0 Wonderful

Anonymous, Mar 2023

Nice people, well organized.

Avis

7.7

Good

Read 13 reviews

Cleanliness

8.2

Comfort

8.0

Pick-up/Drop-off

7.7

Value for money

7.3

3 locations in Richmond

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Locations in Richmond

3880 Grant Mcconachie Way

+1 604 606 2847

Monday	06:00 - 23:59
Tuesday	06:00 - 23:59
Wednesday	06:00 - 23:59
Thursday	06:00 - 23:59
Friday	06:00 - 23:59
Saturday	06:00 - 23:59
Sunday	06:00 - 23:59

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4440 Cowley Crescent

+1 604 606 2847

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	08:00 - 19:00
Sunday	08:00 - 19:00

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5951 Minoru Boulevard Unit 173

+1 604 606 2890

Monday	08:00 - 19:00
Tuesday	08:00 - 19:00
Wednesday	08:00 - 19:00
Thursday	08:00 - 19:00
Friday	08:00 - 19:00
Saturday	09:00 - 14:00
Sunday	10:00 - 14:00

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Reviews

6.0 Okay

leigh-ann, Nov 2024

Compact

Agent at desk had to change rate because it default to yvr and I had booked S. Terminal at a lower rate. Not told that Abbotsford you parked and walked into counter to drop keys/form.

8.0 Very good

Anonymous, Sep 2024

Intermediate

When I returned the car, I was given a receipt which showed that I owed CAD 477.99 From looking at the charges, it states that I had a prepayment voucher for CAD 1496.25 This was never discussed with me - in fact the rental agreement has this amount of 477.99 scribbled out by the AVIS service person So I was indeed surprised to find that on returning the car, I was charged this amount. I could submit the rental agreement form with the alteration (if required) Kevin Walsh

8.0 Very good

Marc, Aug 2024

Intermediate

We really liked the car and had no problems with pickup and drop off. It was way too expensive. We were stuck and had to take it.

4.0 Mediocre

Anonymous, Aug 2024

Premium SUV

Ordered through qeeq. Problem was qeeq more than avis

6.0 Okay

Anonymous, Apr 2024

Supplier choice

Make sure to take pictures of the vehicle, any noticeable damage before you even drive it. Then provide those photos whenever you drop it off. There was damage on my vehicle if I did not document them I would have been charged for it. Other than that, everything was good.

10.0 Wonderful

Anonymous, Apr 2021

Pros:

Staff were friendly, the car was nice, and I was told they hold the car regardless of when you show up.

Cons:

There wasn't an opportunity to mark down if the car had scratches or damage when you picked it up.

Enterprise Rent-A-Car

9.2

Wonderful

Read 9 reviews

Cleanliness

9.4

Comfort

9.3

Pick-up/Drop-off

9.3

Value for money

9.0

3 locations in Richmond

Show locations

Locations in Richmond

128 - 11051 Bridgeport Road

+1 604 278 1223

Monday	08:00 - 19:00
Tuesday	08:00 - 19:00
Wednesday	08:00 - 19:00
Thursday	08:00 - 19:00
Friday	08:00 - 19:00
Saturday	09:00 - 14:00
Sunday	00:00 - 00:00

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3211 Grant Mcconachie Way

+1 833 619 3651

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

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9051 Beckwith Rd

+1 604 278 1223

Monday	08:00 - 19:00
Tuesday	08:00 - 19:00
Wednesday	08:00 - 19:00
Thursday	08:00 - 19:00
Friday	08:00 - 19:00
Saturday	00:00 - 00:00
Sunday	00:00 - 00:00

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Sixt

9.0

Wonderful

Read 1 review

Cleanliness

9.0

Comfort

9.0

Pick-up/Drop-off

9.0

Value for money

9.0

One location in Richmond

Show locations

Locations in Richmond

3500 Cessna Drive

+1 888 749 8227

Monday	06:00 - 23:59
Tuesday	06:00 - 23:59
Wednesday	06:00 - 23:59
Thursday	06:00 - 23:59
Friday	06:00 - 23:59
Saturday	06:00 - 23:59
Sunday	06:00 - 23:59

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Thrifty

8.2

Very good

Read 16 reviews

Cleanliness

9.1

Comfort

9.4

Pick-up/Drop-off

8.2

Value for money

8.0

One location in Richmond

Show locations

Locations in Richmond

3880 Grant Mcconachie Way

+1 604 606 1655

Monday	06:00 - 23:59
Tuesday	06:00 - 23:59
Wednesday	06:00 - 23:59
Thursday	06:00 - 23:59
Friday	06:00 - 23:59
Saturday	06:00 - 23:59
Sunday	06:00 - 23:59

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Reviews

6.0 Okay

Roger, Sep 2024

Intermediate

I wanted to make an adjustment to my pick up time at Vancouver but as I had booked through an agent I could not get Thrifty recognise my booking either by phone or through the web portal. Very frustrating nit to be able to talk to a human and explain my situation.

10.0 Wonderful

Anonymous, Aug 2024

Compact SUV

All the staff are kind and quick to work I traveled safely without any inconvenience Thank you.

6.0 Okay

Anonymous, Jun 2024

Standard

I wouldn't say it was fantastic, hate it when they try to sell you extra insurance. When you already have it. Ordered a wildcard for 2 large cases they said I didn't. Hidden costs I proberly got charged for that I don't know of.

National

8.1

Very good

Read 6 reviews

Cleanliness

9.4

Comfort

9.0

Pick-up/Drop-off

7.9

Value for money

8.3

One location in Richmond

Show locations

Locations in Richmond

Vancouver Intl Airport

+1 833 619 3652

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

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6.0 Okay

Anonymous, Sep 2024

Full-size SUV

They tried to give us a vehicle that was smaller than what we requested for the same rate. Then they gave us a vehicle that didn’t hold the amount of luggage that was advertised. We had to put luggage on some of the seats and in between the front seat and next row of seats.

10.0 Wonderful

Anonymous, May 2024

Intermediate SUV

Counter person was excellent! Clean vehicle, easy in and out.

9.2 Wonderful

Anonymous, May 2020

Pros:

Very easy and straightforward, fast service, great vehicles

Cons:

Prices need to be reduced a bit

Dollar

6.4

Okay

Read 16 reviews

Cleanliness

6.8

Comfort

6.8

Pick-up/Drop-off

6.0

Value for money

5.6

One location in Richmond

Locations in Richmond

3880 Grant Mcconachie Way

+1 604 606 1656

Monday	06:00 - 23:59
Tuesday	06:00 - 23:59
Wednesday	06:00 - 23:59
Thursday	06:00 - 23:59
Friday	06:00 - 23:59
Saturday	06:00 - 23:59
Sunday	06:00 - 23:59

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Reviews

8.0 Very good

Anonymous, Jul 2024

Intermediate

My wife broke her wrist enroute to Canada requiring surgery in Fiji. At pick up I asked Dollar to change name of driver to mine. They said that the booking agent would not pay them if they didn't charge me NZD289 as an additional driver. In the circumstances I thought this totally unreasonable.

2.0 Poor

Anonymous, Jul 2024

Full-size

There was not this car

2.0 Poor

Anonymous, Apr 2024

Intermediate SUV

Overcharged for insurance double the quoted amount, and extra fees, more than $100 than the online quote. Disgraceful!

10.0 Wonderful

Anonymous, Feb 2024

Minivan

Friendly staff fast service no hassle car return simple n efficient process

Hertz

5.8

Fair

Read 21 reviews

Cleanliness

7.5

Comfort

7.2

Pick-up/Drop-off

6.4

Value for money

6.3

2 locations in Richmond

Locations in Richmond

2691 No. 5 Road

+1 604 276 8910

Monday	07:30 - 18:00
Tuesday	07:30 - 18:00
Wednesday	07:30 - 18:00
Thursday	07:30 - 18:00
Friday	07:30 - 18:00

3880 Grant Mcconachie Way

+1 604 606 3700

Monday	06:00 - 23:59
Tuesday	06:00 - 23:59
Wednesday	06:00 - 23:59
Thursday	06:00 - 23:59
Friday	06:00 - 23:59
Saturday	06:00 - 23:59
Sunday	06:00 - 23:59

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Reviews

6.0 Okay

Anonymous, Jan 2025

Intermediate

I was charged a day for an extra driver. That’s never happened before. Otherwise good

6.0 Okay

Anonymous, Sep 2024

Intermediate SUV

I called several times to arrange an airport drop off (unbeknownst to me booking was for a remote location drop-off) but was told it was not possible. Upon bringing car back to remote location (cutting into vacation time) I was told it would be better to return it to the airport which I ended up doing the following day. Get it together!!! Grrrrrr.

2.0 Poor

Sherman, Sep 2024

Full-size

We were given a free upgrade to an EV. Unfortunately, there were several EV related charges added to my bill. Very difficult to contact Hertz. They only want online messages sent. I did that on Monday and have not heard back yet, while the amount was, of course, already charged to my credit card.

2.0 Poor

Anonymous, Aug 2024

Full-size SUV

the young lady was at hertz seems very unprofessional. she did not mentioned that how to drop off car keys or she did not mentioned that how much money they will charge on my credit card. they did not give any explanation. she just hand over the keys to me and get my signature. even when i asked her question she answer that question falsefully. the another co worker interrupted her and corrected answer. worse experience ever

2.0 Poor

Anonymous, Aug 2024

Intermediate

Pooor costumerrrr!!! Seviceeeeee and they took too long to answer my call and matter of fact they didn’t answer at all when we were having problem.

2.0 Poor

Anonymous, Aug 2024

Minivan

Very very bad service, only thinking about money. So much hidden fees. Never ever rent from them.

214 travellers who rented a car in Richmond gave the car agency they used an average rating of 7.9

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