Reviews for Alamo in Richmond
- All reviews 100%
20 Nov 2017
30 Oct 2017
Cons: Booked this months in advance, Staff wouldn’t accept my UK credit card. Were very dismissive and unhelpful.
27 Oct 2017
Annoying Malfunction Made Right
Pros: Alamo was easy to access from YVR and had the car ready in minutes. On our drive the lift gate of the Ford Explorer eventually stopped opening which was a major inconvenience but Alamo attempted to try to get someone out to help us but we were too far away from possible Alamo/Enterprise locations. They took $50 off the bill which helped subdue the annoyance and pain we had to deal with of loading all our luggage in through the side passenger door each time.
Cons: Liftgate on the Ford Explorer malfunctioned and wouldn't open. Since it was drivable it was easier for us to just deal with the issue and return the car at the end of our trip as we were too far away for the car to be conveniently replaced by an Alamo rep.
5 Oct 2017
Pros: Very professional and friendly
Cons: A car wasn't ready. I have to wait for about 20min+. But the service recovery was great!