Reviews for Alamo in Richmond
- All reviews 100%
7 Sep 2017
Pros: When we went out to get our car, we found that it was a very large model. I didn't want to spend the extra money on gas for the large car and was not wanting to drive it. They worked it out so that we could have a smaller model, which worked out very well.
26 Aug 2017
Pros: What I expected
Cons: Nothing I didn't expect. Paid exactly what was discussed.
23 Aug 2017
Pros: Pickup was easy and helpful. Car was in good condition, ready and waiting, and we had no problems whatsoever with the car throughout the week we had it.
Cons: The entire experience was actually excellent except for the drop-off. The person handling the return charged us for 4 extra hours when in fact we only had maybe two additional hours, then said it was already entered so he couldn't do anything about it - we had to go into the office. Office personnel were nice and corrected the error, but if we had a tight airline connection, having to stop at the office because of an error made by someone who couldn't correct it could have caused problems. Otherwise experience would have been rated Excellent.
14 May 2017
Scratch or scuff
Pros: Price was good. Picked it up early and it was no problem. Gave me a bigger car than promised.
Cons: When I returned it the gentlemen found a scuff on it and said it was a scratch. He made me rub it till the scuff was gone. He rubbed it first then said it doesn't come off. I started to rub it with my finger a little harder and then it came off.