Book National car rentals in Richmond

Reviews for National in Richmond

Recent reviews

Traveler rating

Wonderful

1

Very good

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Good

1

Okay

2

Fair

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Mediocre

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Poor

2

6.0

Took almost 1 hour to pick up our car at the counter. Toddler seat didn't come with instructions on how to put in the car. Drop off procedure was a tad problematic: a) too far from main terminal leave a lot of time to catch the shuttle bus to main terminal and b) Drop off box location not clearly stated inside the terminal- had to ask for help.Reviewed 17 Sep. 2022

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2.0

Very poor communication and ability of customer service to sort even minor issues. Contradictory advice and poor systems.Reviewed 5 Jun. 2022

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6.0

Car was very clean. Staff had no interest whatsoever. I had to go to another desk as no National staff were there. Very poor.Reviewed 23 May 2022

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1.9

There was no shuttle to take me to the off site pickup and no offsite address was given to me. I picked up the car at the Vancouver airport where they initially honored the kayak-National on-line price but charged me another $800. when I returned the car in perfect condition and fully gased. Customer Service processed my service objection but I haven't received confirmation of a charge reversal. I feel I've been scammed.Reviewed 30 Sep. 2021

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7.9

We liked: the way we were treated by all the National folks. The car, a Hyundai Kona, was just perfect. I'd buy one if we didn't already have a year-old SUV. We didn't like: the really long line to get the car. The fact that while we thought we booked the car at the airport, we were actually supposed to pick it up elsewhere. And we really hated that we were charged a whole lot more for showing up early because of a last-minute flight change (although your agent was able to mitigate that a little).Reviewed 17 Sep. 2021

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10.0

The best car rental we have ever had!Reviewed 30 Jul. 2021

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9.2

Pros:Very easy and straightforward, fast service, great vehiclesCons:Prices need to be reduced a bitReviewed 6 May 2020

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8.8

Pros:Staff friendly, solve our needs. The pick up and drop off was very easy.Cons:O think the prices can lower a little more. There’s no need to charge so much, or you may have an insurance package less expensive. Otherwise it was really niceReviewed 30 Aug. 2019

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6.4

Cons:Got the run around. Had to pay additional cab fare because terminal location was closed for the day. Was told to return to main airport and subsequently tried to charge us 3x the original amount.Reviewed 22 Aug. 2019

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8.8

Pros:Staff on the phone helping make modification to rental and at pick up point were helpful, friendly and efficient.Cons:I know it’s the busy season and this was a one way rental but very expensive for a few hour rental.Reviewed 9 Aug. 2019

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7.6

Pros:I regularly use national for all my business travel. They have great cars and great customer service when you BOOK THROUGH NATIONAL.Cons:National had originally told me they didnt have any cars, however I was able to book one through kayak. After booking with kayak my company contract with them was somehow no longer valid even though I had to still pay and do everything through National.Reviewed 23 Jun. 2019

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2.0

A rental nightmarePros:Turning the car in at Seattle was as should have been.Cons:Overpriced!!! $630 for 2 days. We went to the National counter at Vancouver, and were told that they did not handle my rental. That I had to go to the South terminal. No instructions on how to get to the South terminal were given. We went around the airport lugging 5 suitcases and an infant for over 1 1/2 hours until a bus driver told us how to get to the remote terminal. I will avoid renting from National ever again.Reviewed 30 Aug. 2018

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• Has the National rental car policy in Richmond changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) National will continually update its policies accordingly. Please contact National directly for the latest information. You can find up-to-date information on the coronavirus response of National here: Coronavirus (COVID-19) update from National

• What is the most popular rental car from National in Richmond?

  Economy (Chevrolet Sonic Sedan or similar) is the most frequently booked rental car type from National in Richmond.

• How many car rental locations does National have in Richmond?

  National has 2 rental locations in Richmond. Take a look at our National rental location map to find the best rental cars near you.

• Does National have a car rental location at the airport: Vancouver Intl airport (YVR)?

  No (According to our data)

• Does National offer shuttle or airport pick-up services from Vancouver Intl airport (YVR)?

  Yes