Find cheap flights to Richmond

Find cheap flights to Richmond

Search hundreds of travel sites at once for deals on flights to Richmond

Round-trip
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Washington (WAS)
Richmond
Fri. 22/10
Fri. 29/10
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Good to know

Low season

MayBest time to beat the crowds (4% less expensive on average)

High season

DecemberMost popular time to fly (11% more expensive on average)

Average price round-trip

C$ 426(avg. price over the last 2 weeks)

Good deal round-trip

C$ 110or less

Good deal one-way

C$ 65or less

Top tips for finding cheap flights to Richmond

  • There is no major airport in Richmond. It is instead served by Vancouver Intl Airport.
  • Looking for cheap airfare to Richmond? 25% of our users found tickets to Richmond for the following prices or less: From Edmonton C$ 65 one-way - C$ 87 round-trip, from Calgary C$ 111 one-way - C$ 135 round-trip, from Ottawa C$ 308 one-way - C$ 460 round-trip
  • Book at least 3 weeks before departure in order to get a below-average price.
  • High season is considered to be January, November and December. The cheapest month to fly to Richmond is May.
  • Enter your preferred departure airport and travel dates into the search form above to unlock the latest Richmond flight deals.

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Top 3 airlines flying to Richmond

Scores according to KAYAK customer reviews

7.7
WestJet
Overall score based on 9,031 reviews
8.1
Boarding
7.7
Comfort
8.5
Crew
7.0
Entertainment
7.1
Food
Airline reviews

Pros: "This was my first experience with West jet -- and it compares favorably with USA Southwest which is my preferred domestic airline."

Cons: "Was too hot"

Cons: "Had to follow behind other planes to get our turn to take off. I almost threw up because of the smell of exhaust. And it was a very wobbly take off."

Pros: "Flight crew was good. But ground crew could perhaps use some improvement? Person spraying the wings with de-icer missed half the time and sprayed the stuff all over the ground. Wonder how toxic it is? They were wearing face masks?"
Cons: "See above."

Pros: "Everything was perfect on the way back except that people at baggage check in were not properly trained or what."
Cons: "We printed the baggage tag for 1 bag and went to a person to give away bag and she said you can't take other bag in the carry-on you have to check in that one as well. We told her to take at least this bag with tag she said bring both. Then worst luck, machine I went was out of tag paper so, went to the line again and other side of lady said I don't have the system for bag who have tag on it so she sent us to the other side that girl(same) again said I can take only one with already tag on it You will have to go to the center lane girl (third) now that girl said boarding is already started you might not get you baggage in this flight you will have to wait 2 hours. Like we had our classes as soon as we were reaching yvr. They wasted almost half an hour by sending us back and forth at yyc. I don't understand the fact that how a baggage with tag printed by the employees will be on same flight and baggage with the tag printed by us will be on next flight although we gave both bags at the same time. How stupid is this? I hope not to face this problem again in future."

Pros: "I liked the friendliness of the crew."
Cons: "The flight left late and was very full. The crew allowed passenger to board with carry-ons that were WAY BIGGER than allowed so the bins were stuffed and my small tote bag shoved to the back where I couldn't reach it and my rain jacket moved to another bin. Get some control over carry-ons over regulations size. Some were humongous! Flight was late, but I know that happens. BUT when the pilot touched down in Toronto it was with the biggest WHUMP I've experienced in 10 years. Maybe think about retesting his skills! Not kidding here!"

Pros: "First time to travel with Westjet, overall Very nice experience"

Pros: "I am Military so you will undert Atand when I say I travel a lot. Westjet offers free checked bags for Military. Everyone down the line acts like they are interested in you as the customer. Line they know you, the customer, is why thier business exists. The seats even had plugs to charge devices rather that screens and thier in-flight app had all the content you normally get from the screen. That is a simple and cost efficient way to solve in flight entertainment. Everyone is already carrying a good screen with them, or several. Why provide one?"
Cons: "If you have ever flown with Air Canada, or know someone who has, you can appreciate Westjet."

Pros: "Everything was fine"

Pros: "Westjet crew are always amazing"
Cons: "Nothing."

Cons: "It was a little hot in there"

Pros: "Overall not bad at all :)"
Cons: "All was good"

Pros: "This was an older plane with no upgrades including no Internet and the very small poor quality Monitors in the back of the seat in front of each passenger. The seats were very uncomfortable. The transfer in Vancouver after customs involved going outside in the cold to and from the bus. There was no warning. The customs area red jacketed help personnel told us that it was just as fast to go throught the general customs are instead of using our Nexus cards and this turned out to take forever. So very disappointing."
Cons: "Better communication at all levels. Remember that the overall strength of a chain is only as strong as its weakest link and this trip had many weak links for us making it a challenge."

Pros: "Crew accommodated seat change. All courteous and friendly staff"

Pros: "Fantastic crew!"

Cons: "Check in and getting boarding passes"

Pros: "The crew was very nice"
Cons: "Seats are uncomfortable and there’s no tv for entertainment."

Pros: "The crew was doing best for the circumstances of old aircraft and greedy airline."
Cons: "Westjet planes operating on the London-Vancouver route have no screens at the back of the seats. The entertainment system provided over wifi is impossible to connect (spent almost 2 hours trying until giving up) and internet is not free too. There is only paid food on this flight (~ $15 / meal)."

Cons: "Serving with patience. Not being late all the time for boarding and for off-boarding."

Cons: "1.5 hour late boarding"

Pros: "The crew filled up my reusable cup instead of using a single use one for my drink. They were very friendly and great."
Cons: "A lot of single use plastics are used on the flight for food and such. It is very wasteful. It would be great is WestJet could find a way to lessen their plastic foot print"

Cons: "Early on first flight on arrival but late departing by 30 mins due to westjet delay of crew"

Pros: "Short flight"
Cons: "People were cramped in the plane, hardly any room for bags. People from other seats were packing their bags on top of other peoples stuff"

Pros: "Very low ticket prices, everything went smoothly (no delays), lots of leg room!"

Pros: "I got to watch "The Post", which took the entire time of the flight. I've wanted to see that movie for months and didn't know how that would happen! Easy flight, good service, friendly crew."

Cons: "They tried for force us to pay for a different ticket because we had gotten a cheap initial ticket!"

Pros: "The crew was kind when they gave me an extra bag of pretzels to calm my rolling stomach on a flight that while over 4 hours long does qualify for even a decent sized bag of pretzels."
Cons: "I think the seats on westjet are ridiculous, are they smaller than other planes. I was practically in the lap of the person next to me. I'm 5'7 and I couldn't even rest my head on my knees to stop the extreme motion sickness. I couldn't even finish my flight today because I couldn't stand the nausea and I couldn't rest in a seat 2 sizes too small for a regular sized person. I had to lay down and when it didn't subside I had to find accommodation. I will never fly with westjet again. But thanks you know for the pretzels."

Pros: "On time flight, great staff. Within Canada I will only fly Westjet."
Cons: "I assume the in flight entertainment was lame. Who uses that? Just give us a basic (no streaming) WiFi connection."

Pros: "Thought the flight left a little late, we still arrived on time."
Cons: "The seats weren't that comfortable. Though I'm not fat there was little room to move left or right there was however ample leg room considering I'm fairly tall. Though the flights are quite expensive no meal is included., only drinks and snacks."

Pros: "Arrived safely."
Cons: "The fact that planes still aren’t loaded back to front slows down any chance of efficiency. You’re slowing your own business down by not using common sense. Lots of turbulence on both flights."

Pros: "getting to Vancouver in short time."
Cons: "No movi"

Pros: "Everyone was very friendly, and despite us boarding late, we still made it to our destination on time."

Cons: "It took several hours for the decision to be made to cancel our original flight from PV to Van, and when the final decision was made, the complete lack of sympathy or communication came as a shock. No one informed us why we were moving to another terminal or that our flight had actually been cancelled and we would be staying another night in Mexico for another two hours. Getting our hotel voucher and transportation to the venue took another several hours. (Sorry Westin, but you also receive poor marks on your food services. Your front desk people were great though!) The following morning we were not informed that there would be no food service on the flight, so my kids were starving by the time we touched down in Vancouver. The ordeal was exhausting and when we finally arrived in Vancouver we almost missed our connecting flight because of a huge error in off-loading our luggage. It shouldn’t take over an hour to receive your luggage. Again, the communications break down led to hightened anxiety and stress. The whole horrible journey home with WestJet made the loveliness of my actual holiday pale into the background. I was very disappointed in WestJet as I’ve had fabulous experiences in the past. If possible, I will avoid flying with them again any time soon."

Cons: "The washrooms had no water from their taps"

Pros: "I liked the stewardess. She was very friendly and funny. I was booked for row 2 isle seat, first on first off.. No one else with me , had the row to myself. Comfortable seats. It was the Plus seats."
Cons: "No entertainment on board. You had to have already down loaded West Jets app. Didn't know that. Last time I flew WJ there was intertanment. I asked before I left Canada if there was in flight duty free. From LAX to YVR. I was told yes. So didn't purchase any. Only to find out, a big fat no. Haven't for quit awhile.Super. Landed at YVR, went to WJ to find out about luggage. Told me I have to get a hold of Qantas. They had nothing to do with it. Went to Qantas was sent to a place that was closed. Two days later got a call from WJ asking why I didn't pick up my luggage. I told him the story. He kept saying why didn't I go to them. Because I was told it was Qantases fault. Got luggage 2 days later, damaged. I'm thinking maybe the case fell off the conveyor belt while loading in Melbourne ."

Pros: "The flight attendants were very nice. Especially « Big John », he was very funny."

Pros: "it was on time"
Cons: "it was a very noisy flight with a lot of children. Asked the crew to let me have tablet for 9.99$ but since I am a tourist and have no credit card they could not sale it to me."

Cons: "airport did t have air conditioning and there is no room in the overhead compartments propeller planes are unreasonable loud"

Pros: "Our flight moved up one hour from our original booking, which wasn't ideal, though we were rerouted, transferring in Calgary rather than Vancouver. This should have saved us time, so we didn't mind."
Cons: "But then we sat on the tarmac in Toronto for an hour and a half, which cause us to miss our connecting flight in Calgary. In the end, we got home later than planned. The flight was fine, but the changes and delays were frustrating."

Pros: "Seats are fairly comfortable. Everything mostly went smoothly."
Cons: "Cannot use the in-flight entertainment system due to not having the WestJet app. Not able to download the app in flight. WestJet should at least provide a $0.99 internet option for 5 minutes, or allow free internet access to the App store for a few minutes to download the WestJet app."

Pros: "We took off, we flew, we landed and walked away."
Cons: "5hrs and 9min flight time. Add boarding and alighting at the other end - adds up to over 6 hours travel time. WestJet will supply you with a coffee or tea and a cookie, pretzel or cheese stick packet. Wow! You get to watch fair selection of movies etc on your own phone or tablet - IF you have downloaded the app BEFORE you leave the terminal.Wow! If you need to wait for the bathroom the stewardess tells you to wait in the aisle behind row 3... really? So I can't just stand here in the galley and wait... no sir, behind row 3. Best advice - fly Air Canada - these guys do not deserve your money!"

Cons: "The reasons that I book with Westjet are that the attendants joke with each other, appear to really enjoy their jobs, and provide over the top customer service. On this flight no one was jovial or smiling, the garbage sat on our trays for the majority of the flight. The attendants spoke to each other more than the passengers. Very disappointing!"

Cons: "We had 1-hour delay"

Pros: "left on time."

Pros: "Due to a baggage check-in snafu, we were very late to arrive at our gate. But we made it! And the staff were still very kind to us even though we arrived so late and they didn't know why. The flight was probably the smoothest I've ever been on, and the snack and beverage service was just fine - I loved that cookies were an option and not just pretzels. Overall, an excellent experience!"

Pros: "Carousel number although we only had carry-on"

Pros: "Nothing"
Cons: "Let me see, waited over an hour for a flight to catch up from Ottawa. Now flight to Vancouver over an hour late, gets in about 10 minutes before flight to Hong Kong leaves. So they say will wait for us as flight not full. Nope, flight leaves without 7 of us. Got the " don't know what happened" look. So they give us a $60 dollar food voucher, and take us to hotel because now must wait 12 hours for next flight. Tell us to be in lobby at a certain time to catch shuttle back to airport. Time comes, sorry no room, and buggers off. They call taxis, when drivers find drive for vouchers, tell us to load own baggage! Not likely to fly West Jet again."

Pros: "I had my mom who needed wheel chair assistance, and an agent helped push her and made sure she was comfortable. I couldnt have asked for anything more. Very appreciative of the considerate service and help."

Pros: "Nothing"
Cons: "The pilot on the Honolulu flight to Vancouver left some documents at the hotel and he had to go back to get them therefore delaying our flight to vancouver. This caused a lot of passengers connection flights delayed and rebooked to another flight later on that day. No apologies or compensation of time wasted was given. Food vouchers would have been nice. The new boarding passes provided also pushed most of us passengers back to the last seats at the back of the plane.. which was a very uncomfortable experience."

Pros: "The plane didn't crash like website and they did not charge $10 for printing off my boarding pass, as no one could with website down. Also, some budget airlines now only allow 40lbs in checked baggage, Looks like they allow 50lbs."
Cons: "Similar problem on the way home, could not book luggage online but could check in. Shop closes at 5 CST so could not call. Even though we told at checkout that it was because of the Christmas volume online, still had to pay Airport (extra) price to check-in baggage. They said I could perhaps get the penalty fee returned if I called in. Told her it's not worth 2 hours on a paid long distance call to get $20 back."

Pros: "The plane didn't crash like website and they did not charge $10 for printing off my boarding pass, as no one could with website down. Also, some budget airlines now only allow 40lbs in checked baggage, Looks like they allow 50lbs."
Cons: "Similar problem on the way home, could not book luggage online but could check in. Shop closes at 5 CST so could not call. Even though we told at checkout that it was because of the Christmas volume online, still had to pay Airport (extra) price to check-in baggage. They said I could perhaps get the penalty fee returned if I called in. Told her it's not worth 2 hours on a paid long distance call to get $20 back."

Pros: "Crew were great."
Cons: "I was told by transat to down load an App. to watch entertainment only to be told by Flair Air that they did not provide the service and that I was given the wrong information. So no TV for 5 hrs."

Cons: "New leaf discontinued their Sunday Halifax to Hamilton flight which was to be my return flight home. They did offer me a full refund if I needed to cancel or to rebook on a different flight but I couldn't make the new dates work so I took the full refund. I booked the flights in December for a flight in Feb and they cancelled half way through January so there wasn't a lot of notice given"

Pros: "Everything about Newleaf was awesome."

"Brand spanking new planes and amazing crews."

Pros: "cabin crew was friendly enough"
Cons: "The flight was delayed over an hour on the tarmac because an engine wouldn't start!"

Pros: "Great crew, fast boarding, nearly empty plane so I had the whole three seat row to myself."
Cons: "The hydraulic pump for the inboard flaps sounded like it was on it's last legs and howled whenever adjustments were made. The cabin pressurization system whistled so loud that I had to put ear buds in to protect my hearing (just on takeoff/landing). Proper maintenance is important!"

Pros: "Comfortable seat with plenty of hip & leg room."
Cons: "Charged $35. for luggage because I didn't know I could go online with the Flair Air website & pay prior to check in. They were friendly and advised me to do this in the future."

Pros: "The plane didn't crash like website and they did not charge $10 for printing off my boarding pass, as no one could with website down. Also, some budget airlines now only allow 40lbs in checked baggage, Looks like they allow 50lbs."
Cons: "Similar problem on the way home, could not book luggage online but could check in. Shop closes at 5 CST so could not call. Even though we told at checkout that it was because of the Christmas volume online, still had to pay Airport (extra) price to check-in baggage. They said I could perhaps get the penalty fee returned if I called in. Told her it's not worth 2 hours on a paid long distance call to get $20 back."

Pros: "The plane didn't crash like website and they did not charge $10 for printing off my boarding pass, as no one could with website down. Also, some budget airlines now only allow 40lbs in checked baggage, Looks like they allow 50lbs."
Cons: "Similar problem on the way home, could not book luggage online but could check in. Shop closes at 5 CST so could not call. Even though we told at checkout that it was because of the Christmas volume online, still had to pay Airport (extra) price to check-in baggage. They said I could perhaps get the penalty fee returned if I called in. Told her it's not worth 2 hours on a paid long distance call to get $20 back."

Pros: "Crew were great."
Cons: "I was told by transat to down load an App. to watch entertainment only to be told by Flair Air that they did not provide the service and that I was given the wrong information. So no TV for 5 hrs."

Cons: "New leaf discontinued their Sunday Halifax to Hamilton flight which was to be my return flight home. They did offer me a full refund if I needed to cancel or to rebook on a different flight but I couldn't make the new dates work so I took the full refund. I booked the flights in December for a flight in Feb and they cancelled half way through January so there wasn't a lot of notice given"

Pros: "Everything about Newleaf was awesome."

"Brand spanking new planes and amazing crews."

Pros: "cabin crew was friendly enough"
Cons: "The flight was delayed over an hour on the tarmac because an engine wouldn't start!"

Pros: "Great crew, fast boarding, nearly empty plane so I had the whole three seat row to myself."
Cons: "The hydraulic pump for the inboard flaps sounded like it was on it's last legs and howled whenever adjustments were made. The cabin pressurization system whistled so loud that I had to put ear buds in to protect my hearing (just on takeoff/landing). Proper maintenance is important!"

Pros: "Comfortable seat with plenty of hip & leg room."
Cons: "Charged $35. for luggage because I didn't know I could go online with the Flair Air website & pay prior to check in. They were friendly and advised me to do this in the future."

Pros: "The plane didn't crash like website and they did not charge $10 for printing off my boarding pass, as no one could with website down. Also, some budget airlines now only allow 40lbs in checked baggage, Looks like they allow 50lbs."
Cons: "Similar problem on the way home, could not book luggage online but could check in. Shop closes at 5 CST so could not call. Even though we told at checkout that it was because of the Christmas volume online, still had to pay Airport (extra) price to check-in baggage. They said I could perhaps get the penalty fee returned if I called in. Told her it's not worth 2 hours on a paid long distance call to get $20 back."

Pros: "The plane didn't crash like website and they did not charge $10 for printing off my boarding pass, as no one could with website down. Also, some budget airlines now only allow 40lbs in checked baggage, Looks like they allow 50lbs."
Cons: "Similar problem on the way home, could not book luggage online but could check in. Shop closes at 5 CST so could not call. Even though we told at checkout that it was because of the Christmas volume online, still had to pay Airport (extra) price to check-in baggage. They said I could perhaps get the penalty fee returned if I called in. Told her it's not worth 2 hours on a paid long distance call to get $20 back."

Pros: "Crew were great."
Cons: "I was told by transat to down load an App. to watch entertainment only to be told by Flair Air that they did not provide the service and that I was given the wrong information. So no TV for 5 hrs."

Cons: "New leaf discontinued their Sunday Halifax to Hamilton flight which was to be my return flight home. They did offer me a full refund if I needed to cancel or to rebook on a different flight but I couldn't make the new dates work so I took the full refund. I booked the flights in December for a flight in Feb and they cancelled half way through January so there wasn't a lot of notice given"

Pros: "Everything about Newleaf was awesome."

"Brand spanking new planes and amazing crews."

Pros: "cabin crew was friendly enough"
Cons: "The flight was delayed over an hour on the tarmac because an engine wouldn't start!"

Pros: "Great crew, fast boarding, nearly empty plane so I had the whole three seat row to myself."
Cons: "The hydraulic pump for the inboard flaps sounded like it was on it's last legs and howled whenever adjustments were made. The cabin pressurization system whistled so loud that I had to put ear buds in to protect my hearing (just on takeoff/landing). Proper maintenance is important!"

Pros: "Comfortable seat with plenty of hip & leg room."
Cons: "Charged $35. for luggage because I didn't know I could go online with the Flair Air website & pay prior to check in. They were friendly and advised me to do this in the future."

Pros: "The plane didn't crash like website and they did not charge $10 for printing off my boarding pass, as no one could with website down. Also, some budget airlines now only allow 40lbs in checked baggage, Looks like they allow 50lbs."
Cons: "Similar problem on the way home, could not book luggage online but could check in. Shop closes at 5 CST so could not call. Even though we told at checkout that it was because of the Christmas volume online, still had to pay Airport (extra) price to check-in baggage. They said I could perhaps get the penalty fee returned if I called in. Told her it's not worth 2 hours on a paid long distance call to get $20 back."

Pros: "The plane didn't crash like website and they did not charge $10 for printing off my boarding pass, as no one could with website down. Also, some budget airlines now only allow 40lbs in checked baggage, Looks like they allow 50lbs."
Cons: "Similar problem on the way home, could not book luggage online but could check in. Shop closes at 5 CST so could not call. Even though we told at checkout that it was because of the Christmas volume online, still had to pay Airport (extra) price to check-in baggage. They said I could perhaps get the penalty fee returned if I called in. Told her it's not worth 2 hours on a paid long distance call to get $20 back."

Pros: "Crew were great."
Cons: "I was told by transat to down load an App. to watch entertainment only to be told by Flair Air that they did not provide the service and that I was given the wrong information. So no TV for 5 hrs."

Cons: "New leaf discontinued their Sunday Halifax to Hamilton flight which was to be my return flight home. They did offer me a full refund if I needed to cancel or to rebook on a different flight but I couldn't make the new dates work so I took the full refund. I booked the flights in December for a flight in Feb and they cancelled half way through January so there wasn't a lot of notice given"

Pros: "Everything about Newleaf was awesome."

"Brand spanking new planes and amazing crews."

Pros: "cabin crew was friendly enough"
Cons: "The flight was delayed over an hour on the tarmac because an engine wouldn't start!"

Pros: "Great crew, fast boarding, nearly empty plane so I had the whole three seat row to myself."
Cons: "The hydraulic pump for the inboard flaps sounded like it was on it's last legs and howled whenever adjustments were made. The cabin pressurization system whistled so loud that I had to put ear buds in to protect my hearing (just on takeoff/landing). Proper maintenance is important!"

Pros: "Comfortable seat with plenty of hip & leg room."
Cons: "Charged $35. for luggage because I didn't know I could go online with the Flair Air website & pay prior to check in. They were friendly and advised me to do this in the future."

Pros: "The plane didn't crash like website and they did not charge $10 for printing off my boarding pass, as no one could with website down. Also, some budget airlines now only allow 40lbs in checked baggage, Looks like they allow 50lbs."
Cons: "Similar problem on the way home, could not book luggage online but could check in. Shop closes at 5 CST so could not call. Even though we told at checkout that it was because of the Christmas volume online, still had to pay Airport (extra) price to check-in baggage. They said I could perhaps get the penalty fee returned if I called in. Told her it's not worth 2 hours on a paid long distance call to get $20 back."

Pros: "The plane didn't crash like website and they did not charge $10 for printing off my boarding pass, as no one could with website down. Also, some budget airlines now only allow 40lbs in checked baggage, Looks like they allow 50lbs."
Cons: "Similar problem on the way home, could not book luggage online but could check in. Shop closes at 5 CST so could not call. Even though we told at checkout that it was because of the Christmas volume online, still had to pay Airport (extra) price to check-in baggage. They said I could perhaps get the penalty fee returned if I called in. Told her it's not worth 2 hours on a paid long distance call to get $20 back."

Pros: "Crew were great."
Cons: "I was told by transat to down load an App. to watch entertainment only to be told by Flair Air that they did not provide the service and that I was given the wrong information. So no TV for 5 hrs."

Cons: "New leaf discontinued their Sunday Halifax to Hamilton flight which was to be my return flight home. They did offer me a full refund if I needed to cancel or to rebook on a different flight but I couldn't make the new dates work so I took the full refund. I booked the flights in December for a flight in Feb and they cancelled half way through January so there wasn't a lot of notice given"

Pros: "Everything about Newleaf was awesome."

"Brand spanking new planes and amazing crews."

Pros: "cabin crew was friendly enough"
Cons: "The flight was delayed over an hour on the tarmac because an engine wouldn't start!"

Pros: "Great crew, fast boarding, nearly empty plane so I had the whole three seat row to myself."
Cons: "The hydraulic pump for the inboard flaps sounded like it was on it's last legs and howled whenever adjustments were made. The cabin pressurization system whistled so loud that I had to put ear buds in to protect my hearing (just on takeoff/landing). Proper maintenance is important!"

Pros: "Comfortable seat with plenty of hip & leg room."
Cons: "Charged $35. for luggage because I didn't know I could go online with the Flair Air website & pay prior to check in. They were friendly and advised me to do this in the future."

Pros: "The plane didn't crash like website and they did not charge $10 for printing off my boarding pass, as no one could with website down. Also, some budget airlines now only allow 40lbs in checked baggage, Looks like they allow 50lbs."
Cons: "Similar problem on the way home, could not book luggage online but could check in. Shop closes at 5 CST so could not call. Even though we told at checkout that it was because of the Christmas volume online, still had to pay Airport (extra) price to check-in baggage. They said I could perhaps get the penalty fee returned if I called in. Told her it's not worth 2 hours on a paid long distance call to get $20 back."

Pros: "The plane didn't crash like website and they did not charge $10 for printing off my boarding pass, as no one could with website down. Also, some budget airlines now only allow 40lbs in checked baggage, Looks like they allow 50lbs."
Cons: "Similar problem on the way home, could not book luggage online but could check in. Shop closes at 5 CST so could not call. Even though we told at checkout that it was because of the Christmas volume online, still had to pay Airport (extra) price to check-in baggage. They said I could perhaps get the penalty fee returned if I called in. Told her it's not worth 2 hours on a paid long distance call to get $20 back."

Pros: "Crew were great."
Cons: "I was told by transat to down load an App. to watch entertainment only to be told by Flair Air that they did not provide the service and that I was given the wrong information. So no TV for 5 hrs."

Cons: "New leaf discontinued their Sunday Halifax to Hamilton flight which was to be my return flight home. They did offer me a full refund if I needed to cancel or to rebook on a different flight but I couldn't make the new dates work so I took the full refund. I booked the flights in December for a flight in Feb and they cancelled half way through January so there wasn't a lot of notice given"

Pros: "Everything about Newleaf was awesome."

Cons: "Slow and stupid some of passages"

Cons: "As we were ready to start boarding, suddenly the desk employees announced that anyone who had done a self serve or web check in needed to come to the desk with ID. Seemed like at least 75% had done this! Also at the same time they decided to make a point about only 1 hand carry per person and probably 25% of the so called hand carry items ended up being checked in as they were far too big and never should have been allowed in the first place. A good portion of the passenger had 2 hand carry SUITCASES each. This all should have been dealt with during the waiting period - not at the 30 min mark before departure. Flight departed late as a result."

Pros: "In-flight entertainment console is pretty good"
Cons: "Departure was 40 minutes delayed right off the bat for reasons unknown and unexplained. Then, worse, mechanical trouble on the tarmack, we had to return to the gate and power down the plane, while still remaining on board, unventilated and unpleasantly sweaty, in the dark even for a while. What should have been a quick 1.5 hour flight and 8:30pm arrival thus became a sweaty 4-hour ordeal and almost 11pm arrival. Not the end of the world, but I was a bit taken aback at the absence of apologetic behaviour, like perhaps serving drinks while we're sweating on the tarmack, or heaven forbid, a meal of some sort considering we were departing later than we should have all already been home."

Pros: "Air Canada has treated me excellently every time I've flown with them. However, this connection was through United, which, on my flight to LAX, was delayed 3 hours. I should have known how this would go."
Cons: "Since this flight was delayed, I would not make my connecting flight to Tokyo. Flights with Air Canada to Tokyo were all booked that day, and several days afterward. I canceled my flight and am awaiting refund. I booked with another airline. I am severely disappointed with United's behavior. I've flown out of several countries from various airlines, and the US and US-based airlines are the only flight with consistent delays. It's honestly embarrassing. And I suppose, while I'm complaining, I'll add--as someone with a severe peanut allergy, it was important that this flight was with Air Canada, who actually cares about my safety. That I had to miss my flight and book with another, potentially dangerous airline, added to my dissatisfaction."

Pros: "On time, good service and reasonably comfortable"
Cons: "Food options limited and quality very poor."

Pros: "It was part of Star Alliance (although they should be ashamed to claim it.)"
Cons: "Air Canada SQUEEZES 10 seats across on this 777 (I've never had more than 9 on any other airline) and it is very cramped and uncomfortable (you'd better like your seat mates because you will be rubbing elbows and shoulders with them for many hours, especially on this 12 hour flight. They have very little leg room as well. This is the most miserable long haul airplane I have ever flown on, and I fly a lot. Discount airline planes are more comfortable than this one. It was over an hour after we had our meal until they got around to picking up our trays."

Pros: "Flight was normal"
Cons: "Booked on August 20th and flight time was changed 4 times between that date and date of travel:... I was not notified of any change from flight network or air canada until I went to check in within 24 hrs before.... If I knew about the change at any point I would have cancelled for a different flight or travel day.... I fly with west jet every 14 days and never have issues... This was the first flight I booked with air canada in 2015.... And now the last forever.... Unless someone takes accountability for the errors and lack of communication I received..."

Pros: "The flight itself was pretty good - we had our 9 month old on his first flight and the crew made a point to outline some recommendations for carry position as well as some points for what to do in an emergency that are not outlined in the safety video."
Cons: "From when I checked in, I had booked in premium economy and was looking forward to having a pair of seats for my family. However, my plane was changed, and we ended up from having a pair of premium economy seats, by a window, to being placed in the centre section at the back of the airplane. I would have liked an alert of some sort to my phone that would alert me of the change. Additionally, it would have been good to have some sort of acknowledgement/apology, because of the inconvenience - especially since we pre-booked these seats well in advance, versus doing the selection at check-in."

Pros: "I'm not sure why I was bumped up to first class. I think it was because it was a full flight. But, as a school teacher and part time grad student, to have this little bit of luxury was such a treat. Everything as perfect."
Cons: "Nothing, great flight, I wish it could have been longer. :)"

Pros: "Staff are hardworking and professional as usual. Flights were mostly on time only delayed by issues beyond heir control..... Air Force One landing at Boeing"
Cons: "The "information card" process was not well explained caused delay at the gate. Whats up with that card? seems unnecessary. Plane at Vancouver was sweaty hot during boarding as the air was not on. Amatuer hour. Plane from Edmonton to Grande Prairie's environmental control was not working it was stifling hot in the plane. Attendant stated that it had not been working for awhile. I believe part of their strategy is to crank the heat up to knock the passengers out so they get quite and fall asleep. Not healthy. High quality pretzel snack... is that the best airlines can do these days?"

Cons: "For my bistro meal, I would have preferred a wrap or sandwich instead of snack foods"

Pros: "The spacing was good Sanitary with every Air Canada airplane I’ve been in was good Lighting felt cozy"
Cons: "Kept hearing a dog and baby cry People not social distancing when plane lands People not wearing their mask right"

Cons: "First plane was newer, 2nd plane was older."

Pros: "Polite, helpful crew"
Cons: "Nothing, would recommend"

Pros: "Customer service from SFO to YVR. The BNE to YVR customer service wasn’t good when I came, particularly from the Brisbane airport staff, but going back, it was great."
Cons: "Better food, otherwise good"

Pros: "I don’t usually complain, but this was probably my least comfortable flight. Not much that I liked about the flight."
Cons: "Compensation or at least an apology for tv screen and air conditioning not working. The flight was hot and boring."

Pros: "Fairly new plane... new and much improved entertainment system..."

Pros: "Friendly staff"
Cons: "2 hour delay due to mechanical issue sitting on the tarmac."

Pros: "I got home"
Cons: "Made the connection (no luggage) as signified in the SMS notice of a delayed departure but they had given preferred seat to stand by. No problem just another 90 minutes after a previous 3 hour delay out of Calgary. Not impressed!"

Pros: "Crew were exceptionally good, friendly and helpful. Great entertainment system."
Cons: "The food is terrible, overcooked watery beefless beef dishes. Better ti brng your own food."

Pros: "Staff were friendly and helpful."
Cons: "Movie selection was limited although I found one in the lot that I thoroughly enjoyed. As always with Air Canada, you only get the most basic snacks and everything else is extra."

Pros: "Really nice comfortable seats, amazing windows larger then usually with new technology. Food was ok. It was nice that crew constantly was offering drinks"

Pros: "In flight attendance was excellent and we were nearly overfed with plenty of drinks, snacks and meals. It was nice to see both young and elderly ladies as air hostess. This is a strong statement in non discrimination on Account of age in employment. To see a red Indian lady among them was very refreshing."
Cons: "Dimming of the windows was not user friendly and we had to put up with bright reflected lights from clouds. On ground both in Calgary and Vancouver the wheel chair attendance was not at the same level as in Frankfurt where it had been given with paramedic competence."

Pros: "Flight was great. Check in not so."
Cons: "On March 18, 2018 Joanne, Kevin, and Allison Sheridan were booked to go from SYD to YYJ and only Kevin took off. We went to the airport and my daughter Allison was too anxious to get on as she had to leave her father behind. After she calmed down we went to get on the flight and the lady at the check in, (Onwsha) said it was too late and we could leave the next day. She changed my tickets on the computer and said if we came on Monday, March 19th there wouldn't be a charge but if it was any other date it would be $150.00 per ticket/person. When I arrived to check in on March 19th I was charged the $300. I spoke to Sharon Smith who was with Air Canada Customer Service Coordinator and I explained I was told something different by the customer agent. I told her if I knew that and I was told by Onwsha I would have went on the flight on March 18th but would not have checked the bags and just taken carry on luggage as my husband was still at the airport and he could bring them when he came over. Sharon Smith said there was nothing she could do and we had to pay the $300.00. It really has left a bad taste for me with Air Canada especially how many seats were spare and I was told something different from Onwsha. Thank you for your time. If any other details are needed feel free to contact me."

Pros: "Only thing good was the brevity of the flight."
Cons: "The aircraft was dirty and ridiculously cramped. Air Canada undermines its brand by flying planes like these."

Pros: "While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff."
Cons: "My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options."

Pros: "Great food and good space for economy"

Pros: "Plenty of space. Attentive crew. Food was acceptable."
Cons: "Nothing"

Pros: "Nice staff"
Cons: "Uncomfortable chairs"

Pros: "Constant supply of food"
Cons: "No entertainment on seats"

Cons: "The prop aircraft that Air Canada uses for the YYC-YEG route are old and cramped. They do nothing for the Air Canada brand."

Cons: "Baggage hasn't arrived after 45 minutes"

Pros: "Overall a good experience. Had to pay for food but it was quite good so I didn't mind. Supposedly the crew were short staffed but I found them attentive and helpful and to be honest I believe the people who complained may have been a little precious."

Pros: "Great service"

Pros: "Staff were friendly"
Cons: "Seats were narrow and sitting in aisle seat you were constantly hit every time cabin crew took trolley up / down aisle. Woke up by cabin crew banging into me."

Cons: "We had no tv couldn't charg my cell no one told as y it wasn't working"

Pros: "Flight was good. Left a bit late but made up time"
Cons: "Security took nearly an hour to get through even though it didn't look very busy."

Pros: "Very helpful crew and staff assisting with golf buggy ride"

Pros: "I had a wonderful service. The airline changed flight for me when my scheduled flight delayed. So I could arrive in Vancouver on time. Thanks."

Pros: "Air Canada ground crew where very good and helpful as where all staff"
Cons: "Plane was overly cramped, if you eliminate one set of seats and only had 8 across and less row, I think you would make great improvements to overall customer satisfaction if the seating was mad alittle more comfortable"

Pros: "I didn't fly from Calgary to Vancouver."

Cons: "had to pa for poor selection (the cheese "platter" ran out quickly :( )"

Pros: "Quick easy flight"
Cons: "Asked flight attendant to fill up sons water bottle as we had to empty it before we went through security and I forgot to refill it. Flight attendant was very rude and made a big deal out of having to fill it. Just felt her reaction was over board and quite uncalled for."

Pros: "I thought the overall service was very good. I like how well the crew communicated with the passengers and how smoothly everything went."
Cons: "The food (dinner: chicken with rice, breakfast: eggs) was ok, maybe even a little yummy, but could've been better (eggs where a bit too wet). I also felt like the movie selection was rather disappointing. A lot of not so great hollywood blockbusters."

Pros: "No issues with flight. Went as expected."
Cons: "Online checkin the night before the flight. The Web app has some major problems. Entering/selection of dates did not work well. Took much trial and error to get data entered/selected."

Pros: "seat beverage flight service time"
Cons: "Not noisy kids control It can not rest during the flight"

Pros: "Meh."
Cons: "Video display didn't accept touch input so didn't work at all."

Pros: "It was good experience."
Cons: "Snacks could be improved."

Pros: "Nice staff. Efficient boarding."
Cons: "No basic food for free."

Pros: "Staff and food"
Cons: "We lost one of our bags"

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