Excellent
9.0
Pros:
Cleaned
Cons:
Location
Okay
4.0
Cons:
The room was not vacuumed. It was a great weather weekend and the pool was filthy. Had to hunt for towels. The first night was awful because of the noise level someone in another room kept screaming and banging in the walls. I had to call the front desk for security. We couldn't get any sleep all night long. It was horrible because we missed out. The continental breakfast should've had options on the cereal choice - raisin bran cereal was not a good choice (cheerios or frosted flakes is a better universal option.)
Mediocre
2.0
Pros:
The staff was very friendly and helpful! The room was quiet and non smoking! It smelled clean and the bedding did as well!
Cons:
We had a queen room and one of the beds was totally broken down! It was old and my husband had to sleep in my bed for the majority of the night! He transferred over to the other side of the broken down bed but still did not get a restful nights sleep! The quality of the room was about the same as a Motel 6 but for $150.00! Outrageous! The coffee machine in the bedroom didn't work! It was a non smoking room but had cigarette holes all through out the carpet! Very disappointed in the whole experience! The only reason that we stayed there was because I had a Sentri appointment early in the morning! Would not stay there again!
Excellent
10.0
Pros:
Everything pretty modern room and spacious
Cons:
The pool being closed do to COVID
Okay
5.0
Pros:
Clean, quiet and up to date furnitures
Cons:
People makes the difference, again person in the reception area should be receptive. No instructions at all, she just gave the room key. I was expecting she would say where to go, no idea if breakfast is being serve because of covid, website says it is. Not a welcoming attitude when u are tired from a long drive. I didn’t sign any paperworks, nor was i given a receipt-not even a paperless one that they send in the email. Clueless..i guess this property is privately owned and just carrying the holiday inn name. No evacuation plan in the room, no telephone directory( i know u have ur phone rt)no paper no pen. Tub is not draining the water well. Good points., coffee is good(they have keurig)furnitures are up to date. Wifi is strong. Quiet place (except for my neighbors who are partying next door) Toiletries are good too. Good size room with comfortable bed, soft pillows
Poor
1.0
Cons:
Booked this specific hotel because it said there was a Pool and hot breakfast included. Pool was closed and ¿breakfast¿ was a sacked breakfast that included an over ripe banana that was inedible. Asked for non smoking and 3rd floor smelled like cigarett
Excellent
10.0
Pros:
Very quiet. Close access to highway and airport.
Good
7.0
Pros:
Close proximity to the tijuana airport.
Cons:
The carpet inside the room was filthy.
Excellent
10.0
Pros:
The staff was so friendly. The room was clean and easily accessible for my two small kids.
Cons:
No
Okay
4.0
Excellent
9.0
Pros:
Easy to find comfortable beds
Cons:
There was not enough blankets for all my guest
Excellent
10.0
Pros:
The area is nice and quiet
Excellent
10.0
Pros:
Very friendly and understanding staff
Cons:
Nothing at all
Excellent
10.0
Pros:
Cleanliness and friendliness
Cons:
This hotels on point. The best night sleep of your life!
Excellent
10.0
Pros:
Very clean and friendly staff
Cons:
The location is very close to border, but there are little to no variation of restaurants in the area.
Excellent
8.0
Pros:
Friendliness of staff.
Cons:
More expensive than Chula Vista. No shower cap or makeup remover.
Okay
4.0
Pros:
The staff was very helpful and friendly.
Cons:
The room was dirty. The floor was so dirty that it felt sticky when we walked on it. The drainage in the shower was clogged so we took a shower with our feet submerged. The TV controller felt greasy and was also dirty. The carpet was disgusting.
Excellent
10.0
Pros:
Second time to stay here. Clean and quiet, very comfortable bed, very close to the Otay Mesa port of entry, only need 15mins walk.
Cons:
Breakfast is so-so, bakery is way too sweet
Excellent
10.0
Pros:
Servise clean room free parking
Cons:
No
Good
7.0
Pros:
Proximity to the prison. Free parking. Free breakfast. Infused water in lobby.
Cons:
My sink was slightly clogged. The handle on the toilet was loose and was hard to flush. The breakfast did not have clearly marked gluten-free items. There was no soap for the shower, just one bar of soap for the sink. The location was very industrial.
Excellent
9.7
Pros:
Ubicación and amenities.
Cons:
More USB and electrical outlets
Poor
1.0
Pros:
I never used the room they charge me any ways , I explain them why I need to cancel and they refused to reimbursement my money back what else I can said
Good
7.0
Pros:
Proximity to the border
Cons:
Missed the exit and ended up in Mexico, had to cross the border back
Good
6.0
Pros:
Amazingly comfortable bed!
Cons:
Reservation problems
Okay
4.0
Pros:
The room was nice.
Cons:
The expensive claimed to be a buffet but it did not have much variety. It had 6 options, 2 that were eggs, 3 that were bread and sausages. It was not worth the $25 extra per person.
Good
6.0
Pros:
It was quiet.
Cons:
Dirty or stained sheets.
Good
7.0
Pros:
Clean & comfortable.
Cons:
Location is too far from town.
Excellent
9.1
Pros:
Very comfortable and mostly quiet. All they need was better scrambled eggs and they need to have CINNAMON rolls for everyone. Other than that I loved it.
Cons:
No CINNAMON buns.and the scrambled eggs needed more butter and the biscuits were hard.
Good
7.0
Pros:
The location was perfect for my agenda.The room was very clean and spacious..Quit and serene
Cons:
My only issue is the vibe I get from the staff.They are kinda robotic.I got the feeling they were smiling because they wanted their check very fake.The sausage and eggs were horrible.But I did enjoy the coffee and cinnamon rolls.
Excellent
9.7
Pros:
Very friendly and helpful staff. Clean and comfortable rooms.
Excellent
10.0
Pros:
Don't be fooled by the low price, this place is amazing! Great value and within walking distance from the border. Liliana (front desk) was extremely friendly and gave good suggestions for mexican food!!
Okay
5.1
Pros:
The hotel was clean and the staff were nice, until we asked if we could check out early.
Cons:
We really didn't know that the hotel was literally on the Border of the US and Mexico in the warehouse district. We wanted to move to get closer to down town San Diego and when we call Kayak and asked if they could help they called the hotel and were told no. We would have stayed with the same hotel chain and even paid more but we were told no. The staff at the front desk were no longer so nice. We spent much of our time in the car driving. We will make sure we look at Google earth next time we book a hotel.The Breakfast was not so wonderful, they had a pancake machine that was not in operation until the last day and not until after we ate breakfast. We asked for a good Burger place around there and they could only suggest McDonald's. No hot tub, which would have been nice after the long days walking around.The pool was not heated and was really cold. Pool pictures are very deceiving. We purchased a soda from the little store and they couldn't break a $20.00 so we had to charge it to the room. All in all not such a great experience.
Excellent
10.0
Pros:
AMAZING hotel. Stay here- awesome beds, awesome bathroom, awesome staff, awesome breakfast!