Pros: "Crew was good, food was good, seats were great"
Cons: "Boarding was chaos"
Pros: "Boarding process and check in were very fast"
Cons: "My seat was damaged and uncomfortable. The beverage options specifically in this flight were just two. They runout of some other options like wine."
Cons: "Lots of passenger we were cold we needed a blanket and there were no more ."
Pros: "Great Airline, Positive customer experience!"
Pros: "Seats were comfortable"
Cons: "As a non Spanish speaker, it was difficult for me to understand the announcements"
Pros: "The service of the counter personnel"
Pros: "First flight with Avianca. Truly enjoyed it."
Pros: "It’s was all good great service and great stuff"
Cons: "I can’t think of anything...."
Cons: "the crew did not give the proper information, they did not give us the customs forms and when I asked they told me that it was no longer a requirement. False, they are very badly informed and caused delays for this."
Pros: "I always try to book a flight with Avianca when traveling to Central America and South America .good food..excellent service"
Cons: "The plane was destroyed, everything broken and dirty , The most uncomfortable I have ever been on a plane and I was in business class. Pure junk"
Pros: "The boarding process was really fast, the inflight service was good."
Cons: "The entertainment system was not good and didn’t offer headphones."
Pros: "Crew attention was excelent"
Cons: "Boarding was disorganized, late departure"
Pros: "Service on time and on point"
Cons: "Nothing really, had a good experience"
Cons: "- overall the communication with passengers about 2+ hour time changes on flights is very poor, they don't offer an clear explanation why"
Pros: "All the flights were on time and the crew was really kind. Thank you kayak !"
Pros: "Was really good"
Cons: "I was trying to change my return but they said because I bought it with KAYAK they will charge me minimum 300 dollars and they say they can not do it anyway. That I didn’t like it."
Pros: "They served food as usually."
Cons: "The airplace was smaller than normally ( chair space)"
Cons: "Kayaks reservation was not ticketed and I had to buy new ticket at airport ."
Cons: "Bring your own entertainment. Not even sure what is on board but appeared to be not much to choose from."
Pros: "The route, not much waiting time, the food."
Pros: "La atención y su comida"
Cons: "Que mis maletas las 4. no llegaron a Guayaquil y me quedé en ascuas por que son muy importantes. Espero que mañana 28/917 me la envíen como lo Acordado."
Pros: "I enjoyed the food."
Cons: "I was very uncomfortable on the flight yet there were rows with only one person sitting. You should distribute the seating a bit more equally. Also, charging ports at the seats would be fantastic."
Cons: "I never got to my destination on the date I want it"
Cons: "There is not a day wifhout a delay"
Pros: "Food service was a treat"
Cons: "I missed individual screens to display games or videos. Some seats did not have the possibility to recline or were too loose."
Pros: "Crew was outstanding"
Cons: "Priority Baggage was delivered with the regular baggage."
Cons: "todo muy bien como lo esperaba de avianca comida servicio puntualidad"
Pros: "Tasty little sandwiches, everything went smoothly."
Cons: "Lost our bags in Panama City even though we had a five hour layover."
Pros: "On Time, Great Staff"
Pros: "Flights were on time regardless of weather conditions, very corteous crew, the meals were delicious. A very comfortable experience."
Pros: "I lost my conexión to Bucaramanga because this fly was delayed for 3 hours."
Cons: "They don't inform me about the delayed flight!"
Pros: "Everything is Excellent"
Cons: "The flight was delayed for almost 2 hours despite that other airlines were on time for the same route. Shame on Avianca."
Pros: "I really appreciate that was a organized flight and we all had a very nice experience with Avianca. Great in everything"
Pros: "Everything was great..."
Cons: "The only thing on this specific flight was the plane temperature that was TOO cold."
Cons: "No personal entertainment system."
Pros: "Food was good."
Cons: "Staff in Santiago deliberately lied regarding status of connecting flight in Bogota. When I asked for clarification the supervisor was dismissive. No update on flight delay provided at gate. In flight entertainment for our row did not work on a 5 hour flight! Flight crew made no effort to compensate for the huge inconvenience."
Pros: "Smooth flight with ample attention."
Cons: "Boarding time was delayed without reason."
Cons: "Un poco demorado la entrega del equipaje."
Pros: "Comfort. Airplane quality. Entertainment was great."
Cons: "Boarding so slow. Pilots got 30 min late. No air conditioning while waiting."
Pros: "The flights were on time, with great service."
Pros: "great staff and airline"
Cons: "toilet was broken."
Cons: "They did not load my luggage in the airplane because there was not enough room. They promised to deliver it to my hotel at the night of the same day, but they did not. They gave me the same excuse, there was not enough room in the airplane, even though my luggage had a priority to be in the airplane. I had to discuss it with the call center stuff for a long time to make the arrangement to receive it as soon as possible. The call center stuff was not very helpful and just gave me a lot of unreasonable excuses. I am very disappointing with Avianca."
Cons: "Mal manejo en el equipaje fue dañada la maleta"
Pros: "the wind was high on the landing into costa rica but the pilot made a smooth landing"
tv did not work. earphones broken. too much kids. crying
Pros: "Arrived & check in @ 6 am waited on the gate they put on my ticket we were told that the plane was delayed, ok fine no problem it happens all the time. the plane departed from another gate. We were to far way from the gate to hear They never page me over head They Only page by the gate with was impossible to hear due to the Airport over paging all other depar flights. Went the time was to long and No Calls I went and ask a personnel at that time I got a phone call from the Airport personnel also telling me that my suitcase was down in the band. To find out the I have lost the plane. I went and talk to management after a few minutes of conversation nothing happen I have lost my plane my money . I am very frustrated sad because it was not a plesiosaur trip My mother was sick and I needed to see her take her to the Doctor. Had to borrow money from a family member to continue my trip. On my way back I try to check And I was Unable to do so. I arrived to the Airport to find OUT that they cancel my way back too!!!!!! I had to borrow money Again!!!! And stay in the Airport for 8 hrs! This was my experience my lost money time family worried about me and my sister.I had No signal in my phone due to the poor Cituation of this country went I'm able to check my fly with you KAYAK notice the right gate number and time went the plane was living. The attitude of management from Aeromexico was so rude And disrespectful. I will never use them again."
Cons: "For them to accommodate me and my sister in another fly And write the correct gate on my ticket And look for me if I'm not there, Page Over head my name on the Airport NOT just on the cubic area where is so difficult to hear due to all the noises and pages going on from all over Not mentioned that went they page the sound of the Voices is terrible!!!! I have fly with Interjet and Never had this problem They never live no one behind. Very unpleasant trip finding my mother sick and ended living her again and had to spent another 8 hrs to take a 11:55 pm flight home . Because they cancel my trip because they left me behind."
Cons: "Not canceled the flight for no reason. You need better entertainment."
Pros: "Connection very easy and flights on time."
Pros: "Comfortable plane."
Cons: "Boarding, it was organized chaos with having to show your passport verification then get in another line to board."
Cons: "The airplane had a heating sensor issue so they had to move us to another airplane and the flight was delayed 2 and a half hours"
Pros: "Although the plane was fairly old and legroom tight, seat comfort was great"
Cons: "The only entertainment was a general TV showing a kids movie"
Pros: "The flight was fast and with no delays"
Cons: "They charged me extra 14 USD for checking in, I had never being charged extra for that."
Pros: "The crew was amazing"
Cons: "The food"
Cons: "Checking in took a while in Aeromexico."
Cons: "24hrs in advance, the flight was delayed over 6hrs"
Cons: "I got singled out by a staff member to request me to check my bag while the passenger behind me had a bigger carry on bag. My other 2 friends had carry on backpacks about the same size as well but they didn't get stopped. I didn't know why I got picked on."
Cons: "Horrible and first flight was 1h45min late which made me miss my connecting flight. The transit airport was also a horrible experience to spend many endless hours in."
Cons: "Very happy, excellent!!"
Cons: "Flight departure was delayed when other airlines where flying out and we were told we couldn't take off due to fog at the Tijuana airport. But many of other airlines with same destination were taking off. Very disappointing."
Pros: "The variety of movies, songs and tv."
Cons: "Nothing everything was excellent!!!"
Pros: "Good leg room, had an entertainment screen, snacks/drinks came out quickly"
Pros: "Even with the flight almost full the crew managed to accommodated us together, excellent team work"
Cons: "Booked 6 days prior the flight and the put my wife and I in separate seats between strangers"
Pros: "It was a great flight. The Aeromexico plane had great service. Enjoyed watching movies during the flight."
Pros: "I like the staff, the seats, the entertainment"
Pros: "The flight was on time, service was great."
Cons: "Everything was great"
Pros: "I didn’t like anything"
Cons: "They didn’t do procedures letting us know to look at the board to see the flights and the gate we were going to come out at. The gate was changed last minute we didn’t hear no announcements this was our first time flight out from Mexico to Tijuana and because we were not well informed we missed our flight, aroeMexico Employees were really rude when asked to see if we could get out flight replaced. Didn’t help at all. We ended having to buy 2 new tickets. Awful will not recommend this flight to anyone."
Pros: "Overall great experience."
Pros: "The service is great"
Pros: "Good flight attendant on airplane"
Cons: "We were told to take our suite case to boarding gate and we wanted to check in our bags since I don't speak Spanish when we went through TSA they went through our large suitcase 4 times and keep all of our liquids which I knew it was not allowed but attendence told us to go any way the TSA search took forever when we got to boarding gate which still have 20 minutes before plane leaves they close The gate and made us pay full airline price all over again and waited 4.5 hours for next flight and I paid $50 on original flight for prefer seating and was not able to used any of my original price paid. Will never fly Aeromexico AGAIN!!! Worse day ever and TSA took my girlfriend iPhone during the 7 times they went through our stuff !!"
Cons: "The person in Aeromexico balcony didn't have training to attend clientes in the best way. She didn't know how to add miles to my number of fidelity and she told me that she can't change my seat to the aisle, because the sistem was not working and her english was very poor too... Very poor service."
Cons: "The food to poor.. no taste"
Pros: "Seat was good."
Cons: "No snack. No food offered during the flight. Only juice and water offered during more than 5 hours of the business class flight. Strange smell continued during the flight. The simplest service in my experiences of Business class flights in the world."
Pros: "We missed our flight to Bogota because Immigration was so understaffed. They were warned by Aero Mexico the day prior but chose to do nothing. Now we are having to pay for a second hotel and second flight from BOGOTA to Barranquilla. There are a lot of very angry and disappointed travelers today. We have been offered nothing and received nothing. And we loose another day of Carnivale. I won't be flying through Mexico city anytime soon. Kerry Greenlees"
Pros: "The comfort during the whole flight is remarkable"
Cons: "no comments."
Pros: "Nothing at all. I hope they pay for this!!!!!"
Cons: "I am a US combat veteran and they denied my service dog access. They made me leave my partner stranded in a foreign country. I am very angry and distraught and I need my service animal back."
Pros: "Everything was excellent"
Cons: "Everything was excellent"
Cons: "The flight was delayed over 2 and a half hours, missed our connecting flight in Mexico City. The in flight entertainment stopped working half way through the flight, didn’t work again. Bad customer service, didn’t even apologize"
Pros: "The tv's on the flight back to Tijuana"
Cons: "No tv's on the way to GDL"
Cons: "The service from the air hostess"
Cons: "Seats and technology on the planes. Not the most modern fleet in mexico"
Pros: "liked the seat and the space. a blanket provided without asking"
Cons: "My luggage wheel was broken :("
Cons: "No remarks."
Cons: "All , service , plane , on time , all"
Pros: "Everything was nice and easy."
Pros: "The seats were nice, the plane had tv's, and it looked high end for an economy ticket"
Pros: "I liked absolutely nothing about Aeromexico service."
Cons: "The staff was rude. Never in my life have I been treated this disrespectful. I felt very offended by the staffs attitude and actions to the point I felt discriminated because of my religion. Yearly my church flys with Aeromexico to Mexico and I've never had a problem but this year I felt very targeted . As I was checking in they told me that my luggage was 2 pounds over the weight they direct us to have it so the employee told us to go and take some items out , we moved from the line and he 'shooed' us away saying "no go all the way back" we did and when we tried to go back to check in another employee cut me off from going in line and told us she didn't care for what I had to say and to return to the back of the line. At this point I was already worked up from their behavior and my mother whom was traveling with me tried to calm me down. As we get to the from of the line the SAME guy who 'shooed' us had a customer who had an over weight luggage , BUT let him take out item right there and then with his luggage on the scale . Well my mother got upset because we didn't know what it consisted of to have that privilege. We get attended by the employee who cut me off and my luggage was still 1 pound over the weight limit and she instructed us to get out and take items out , we expressed to her that it wasn't fair how other people who were flying got the advantage of just doing it there and we asked why . She denied ever doing that and said to go with the employee who did that because she refused to attend us . We asked another employee if we could speak to a supervisor and we were being persisted but she would ignore us and walk away from us . We couldn't believe how badly they were treating us. So we then went on to go with the employee who 'shooed' my mother and I and asked him why did he give special privileges to other people flying and was discriminated us , he literally told us "what discrimination? You guys need to relax. What do you want? Do you want me to attend you or what? I have other people waiting" he checked us in and NEVER saw or spoke to a supervisor . We will def never be flying with them again ."
Pros: "They let me sleep and woke me up to give me a beer."
Cons: "They asked me to not listen to music during the take-off. It bothered me, but i know they did it for safety reasons so its ok."
Pros: "It was great! Great people,great food, entertainment,blankets, pillows,music, great view in the eye."
Pros: "There were no delays. Very easy on line check in. I was able to print out boarding passes, at Guadalajara airport very effortlessly."
Cons: "No complaints."
Pros: "Good food and great service"
Cons: "All good"
Pros: "The crew was very good."
Cons: "The seats were uncomfortable and there was not enough room; I'm pretty skinny. My seat assignment was changed without my consent."
Cons: "A full flight during COVID with no social distancing ."
Cons: "The sandwich was a large roll with a slice of ham as a slice of non descript cheese, significantly smaller than the roll."
Pros: "nothing...i bought the ticket thru vayama...they wouldn't refund me or even talk to me and I only missed the flight because my father passed away and I had to be in California...very poor service, and would never use vayama or kayak again"
Cons: "customer service, respect...see above"
Cons: "Change flight early a hour and make me come to the airport early and was told the flight was scheduled the same time while wait flight was delay a extra hour.. was waiting at the airport a total of 4 hrs for a 45 min flight. Then at Mexico City airport wait another 30 min on plane park due to no parking spot.. longest flight experience I had.."
Pros: "Flight attendants were nice. The airline sent WhatsApp messages and email about the departure gate and the delay."
Cons: "The flight was delayed. A lot. And, due to rain and weather, very bumpy."
Pros: "Boarding Time and Flight time"
Cons: "Awful, no outlets at the airplane, food aweful( croissoints with apple sauce!!) no entertainment, and delayed for hours!!!"
Pros: "Boarding was smooth, crew was nice and respectful. Hard to really judge an hour and 15 minute flight"
Pros: "i had to cancel the flight because of emergency and did not get any credit."
Cons: "i had to cancel the flight because of emergency and did not get any credit."
Pros: "I like that I and my luggage arrived at my destination."
Cons: "Flight Delays: It happens, BUT every flight, but 1 was severely delayed leaving, arriving, and then departing again. The only flight that left and arrived on time was Guatemala to Mexico City. Mis information from Flight Crew: Aero Mexico flight crew put everyone in a panic on flight from LAX to MEX and Guatemala to MEX by saying that everyone had to pick up their luggarge.. even if you were just in transit to another country. Once I went down and asked Information, they stated that I did not need to pick up my bags as they would in fact be transportated to my final destination. When I told AeroMexico about this.. they didn’t seem to care that they were saying something completely different to everyone on their planes. In the future I will avoid booking with Aero Mexico.. I felt vulnerable and that Mexico didn’t have its clients in their best interest. Additionally, their lack of WiFi is embarrassingly cheap of them. Guatemala has free wifi, I assumed everywhere provides wifi for its visitors. Mexico supposedly gives you 5 min free and they don’t make that easy to access."
Pros: "The snack. A ham and cheese croissant and a yogurt. Love it. It fill me up until the next leg of my trip."
Cons: "The WiFi. It was going in and out. A bit finicky but nothing I couldn’t handle."
Cons: "Worn seats not so comfortable"
Pros: "None, my flight got delayed and I missed my flight to Monterey."
Cons: "Read above."
Cons: "Because of long delay at MEX customs and immigration we missed our connection. Aeromexico made us purchase new tickets for later flight. This flight was then delayed for 6 hours!"
Cons: "When I flew from La Paz to Oaxaca I was not charged a baggage fee. Going from Oaxaca to Mexico City, they charged me $25 per bag."
Pros: "Fast boarding"
Cons: "Paid $10 for seat space upgrade only to find that not only was my seat the same as those around it, it locals that knew the flight would be fairly empty, just got up and moved into my seating area once flight was under way. Staff did nothing to prevent seat hopping. Won’t pay again."
Pros: "Yes, it was a mess. Staff was great however."
Cons: "Remote access gate two different flights boarding by the sake gate"
Pros: "The food provided on board was great being a very early flight."
Cons: "The fact that our flight was an hour late and we had to catch a connecting flight in less than 45 mins with my wife and I having to go through Mexican customs and transfer our bags to the connecting flight. Mind you, we ran to our gate only to be the last ones to board and we heard the last call over the PA. We were about a minute away from missing our flight which was very inconvenient."
Pros: "Bad. Service. Poor. Seats inside. Cushion. Fell off for. A. Long. Flight. Poor. Food very. Cheapnothing"
Pros: "All the flight attendants were very attentive"
Pros: "personnel was very polite"
Cons: "Flights were all late! Like always with Aeromexico"
Cons: "Was late for checking and flight would not let me on board despite 40mins before take of in Acapulco. Really I thought this could have been easily avoided as its small airport and I only had hand luggage. Acapulco staff were not helpful in my opinion"
Pros: "El trato, la comida, la comodidad del vuelo estuvo excelente"
Cons: "El abordaje en guadalaraja estuvo pesimo"
Pros: "All went as it should. Excellent crew."
Cons: "Flight was cancelled and had to stay in Acapulco"
Pros: "Smooth flight"
Cons: "Having to download an app to be connected to the online flight"
Pros: "Flight was on time"
Cons: "My phones were stolen on the connection flight The interiors of the plane were really old with lots of wear and tear The 'food' is a croissant with a packet of cream cheese"
Pros: "Polite crew, easy boarding, very convenient reservation and seat selection process."
Cons: "Flight was 2+ hours late. Since our arrival at BJX was already late in the evening, this was a significant inconvenience."
Cons: "The screen showed that we would proceed to gate 75B, that was wrong, the correct gate was 75D"
Pros: "Efficient and courteous service!"
Pros: "Nothing at all"
Cons: "Bad staff"
Cons: "I was unable to fly due to the Hurricane. I am disappointed in AeroMexico for not granting a refund due to a natural disaster."
Pros: "Everything was just fine, no problem at all"
Cons: "There was nothing that I didn't like"
Pros: "Prompt arrival- good service - felt save with my wife and two little ones. Leg space good but I'm only 5'7"
Cons: "No me respetaron el boleto"
Pros: "Professional service"
Cons: "The flight was quick and direct. Clean plane and great organization."
Pros: "Great customer service, fast and on time"
Cons: "The flight was really late . And the bag where thrown out of the plane like a ball"
Cons: "Just overcrowded at the gate"
Pros: "Everything was grate."
Cons: "Flight was almost 4 hours delayed so I missed my floght"
Cons: "Late again waiting for crew!!!"
Pros: "Great costumer service and flights were on track me for departure and arrival"
Cons: "Everything was good there is only one thing that can be improved which was a bit more training/practice in flight attendants English"