Pros: "Service and friendly staff"
Cons: "keep standards"
Pros: "It was on time"
Pros: "Everything was fine. The crew was very helpful"
Cons: "Avianca is constantly delayed."
Pros: "The service of the counter personnel"
Pros: "I don t know what hapen with Avianca. The Atencion in bussines Class is bad and the food is to poor"
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Pros: "It’s was all good great service and great stuff"
Cons: "I can’t think of anything...."
Pros: "I always try to book a flight with Avianca when traveling to Central America and South America .good food..excellent service"
Cons: "Food and entretainement"
Pros: "You need urgently to improve the taste of vegetarian dishes."
Cons: "No movies??! For real? In a very long trip?"
Pros: "The cabin service, and how well the pilots land also the flight was on time"
Cons: "I had to change the first part of my trip bach from Cucuta to Bogota, they cancelled the trip Bogota Mismi and I lost the monry I paid for assigned seats plus I had to pay $709.00 for the change. I would appreciate you checking on it. And many thanks"
Cons: "The 11 hour flight delay and the guy putting duct tape on the wing. I didnt have an issue with him personally, more the fact that he was duct taping the plane."
Pros: "Service on time and on point"
Cons: "Nothing really, had a good experience"
Pros: "Crew exellent Food Ok"
Cons: "Enterteinment no working and A/C leaking to much"
Cons: "From NY to the San Salvador we arrive safe excellent fly. What I did not like was to wait 4hours and 54 minutes . And to Waite 3 more hours almost the fly from El San Salvador to Panama and the fly was for 1 hour and 54 minutes that’s was too much to wait and was very awful. Avianca food did not like it. Thanks,"
Cons: "Siempre salen los vuelos tarde!!! Esta vez dos horas y nos subieron en un avión para llenarlo perdiendo los puestos que había escogido"
Pros: "Service was outstanding."
Cons: "We did not have movies on the fllght."
Cons: "I couldn't recline my chair because of the emergency exit behind me, yet the person in front of me put their chair right down in front of me so I had no space."
Pros: "Generous food and beverage. No 1st checked luggage fee."
Cons: "My nonstop flight was anything but. At the San Jose Airport I got one boarding pass, and yet was told the flight was not direct when I inquired to confirm. I did not like that I had to offload some of my belongings out of my checked luggage. This was especially inconvenient as I had to deplane in Guatamala and go through their customs and security procedure all to get on the same plane 3 not so easy to get to gates over. And me with a broken toe, you can see how this would be not fun especially because I did not have any boarding pass or other information even telling me what gate I should be boarding at. It was really a small miracle that another passenger found someone to ask and I overheard the gate #. Stressful."
Pros: "The personal in the counter are very professional."
Pros: "The crew was excellent from beginning to the end."
Cons: "The food was not the best."
Pros: "Voucher for lunch"
Cons: "No accommodation to change flights. No honest updates."
Pros: "La puntualidad de la aerolínea para este viaje fue impecable"
Cons: "No tuve nada que no me hubiera gustado de este viaje"
Cons: "Bring your own entertainment. Not even sure what is on board but appeared to be not much to choose from."
Cons: "Cobros que no se debieron hacer.....depende del supervisor del momento y así hacen los cobros....viaje de El Salvador a Costa Rica y todo bien......de Regreso.......Cobros adicionales y con la misma cantidad de maletas....cual es la razón???depende de como tiene el estado de ánimo del supervisor???MUY MALO"
Pros: "Loved the service, food, comfort and best of all price was better than the US Carriers! Flight attendants, Gate agents, Check In Crew.....I love you guys! THANK YOU AND I WILL ALWAYS FLY WITH YOU WHEN GIVEN A CHOICE!"
Cons: "Absolutely nothing....even the stop over in San Salvador was not bad at all...the extra security made me feel more secure than anywhere in the world....AVIANCA SHOULD TEACH THE OTHER AIRLINES HOW TO TREAT PASSENGERS....I LOVE YOU GUYS!"
Pros: "The route, not much waiting time, the food."
Pros: "La atención y su comida"
Cons: "Que mis maletas las 4. no llegaron a Guayaquil y me quedé en ascuas por que son muy importantes. Espero que mañana 28/917 me la envíen como lo Acordado."
Pros: "I loved it was a super experience!!"
Pros: "Great service, quick boarding, Nice, comfortable plane"
Cons: "Food is just okay, not varied."
Cons: "todo muy bien como lo esperaba de avianca comida servicio puntualidad"
Pros: "On Time, Great Staff"
Pros: "Nothing at all it was the worst experience ever"
Cons: "We weren't treated the way we were used to being treated with great customer service this time we felt poorly treated"
Cons: "It took two hours in line to be told our flight was cancelled. After waiting another hour we were told they did not have alternative flights for us. They refused to have conversation and would randomly leave to the back office for 20 minutes at a time or stop assisting people at all. There were people screaming at the ticketing counter and security was called. In the end we spent 14 hours waiting there for a new flight, got split up and sent to different countries, had to miss work, and were not given any flight credit, accommodation, or even an apology."
Pros: "Food was really good."
Cons: "In the seats close to the bathroom of economic class it was impossible to sleep. The sound from the discgarge was horrible!!!! In a flight of 6h it is really important."
Pros: "Flights were on time regardless of weather conditions, very corteous crew, the meals were delicious. A very comfortable experience."
Pros: "Everything was good"
Cons: "Falta de respeto a los miembros Diamante."
Pros: "Everything was great..."
Pros: "Courteous, efficient, service from check-in through deplaning. Flight was on time, and the plane was comfortable."
Cons: "The food was below adequate, flavorless, sugar-laden and kind of strange (what was the apple butter supposed to go on?) Finally, the coffee was lukewarm and poor-tasting. This from Colombia's #1 airline?"
Pros: "My seat."
Cons: "Our flight was an hour late taking off and no explanation was given as many of the passengers kept asking what was the problem. The flight attendants need to work on their attitudes and responsibilities. The flight was predominantly Brazilian passengers but the Avianca crew showed displeasure when asked questions in Portuguese by many different customers such as a beverage (one attendant told an older gentleman near me that a tray of drinks was available at the back of the plane and to go an get some if he like. Rude!!) It was just a very disagreeable experience flying on Avianca"
Pros: "Food and leg room"
Cons: "Attendants could be rude at times"
Pros: "The Crew is well trained."
Cons: "They damage my luggage."
Cons: "Connecting flight in Bogota was delayed. This is the second time it happened in consecutive Fridays."
Pros: "The flights were on time, with great service."
Pros: "Everything was easy, clean and an overall great experience. I will def be using this airline again. Highly recommend."
tv did not work. earphones broken. too much kids. crying
Pros: "Arrived & check in @ 6 am waited on the gate they put on my ticket we were told that the plane was delayed, ok fine no problem it happens all the time. the plane departed from another gate. We were to far way from the gate to hear They never page me over head They Only page by the gate with was impossible to hear due to the Airport over paging all other depar flights. Went the time was to long and No Calls I went and ask a personnel at that time I got a phone call from the Airport personnel also telling me that my suitcase was down in the band. To find out the I have lost the plane. I went and talk to management after a few minutes of conversation nothing happen I have lost my plane my money . I am very frustrated sad because it was not a plesiosaur trip My mother was sick and I needed to see her take her to the Doctor. Had to borrow money from a family member to continue my trip. On my way back I try to check And I was Unable to do so. I arrived to the Airport to find OUT that they cancel my way back too!!!!!! I had to borrow money Again!!!! And stay in the Airport for 8 hrs! This was my experience my lost money time family worried about me and my sister.I had No signal in my phone due to the poor Cituation of this country went I'm able to check my fly with you KAYAK notice the right gate number and time went the plane was living. The attitude of management from Aeromexico was so rude And disrespectful. I will never use them again."
Cons: "For them to accommodate me and my sister in another fly And write the correct gate on my ticket And look for me if I'm not there, Page Over head my name on the Airport NOT just on the cubic area where is so difficult to hear due to all the noises and pages going on from all over Not mentioned that went they page the sound of the Voices is terrible!!!! I have fly with Interjet and Never had this problem They never live no one behind. Very unpleasant trip finding my mother sick and ended living her again and had to spent another 8 hrs to take a 11:55 pm flight home . Because they cancel my trip because they left me behind."
Cons: "Not canceled the flight for no reason. You need better entertainment."
Pros: "Very good crew."
Cons: "Both in-bound and out-bound flights were delayed."
Pros: "Connection very easy and flights on time."
Cons: "The airplane had a heating sensor issue so they had to move us to another airplane and the flight was delayed 2 and a half hours"
Pros: "Although the plane was fairly old and legroom tight, seat comfort was great"
Cons: "The only entertainment was a general TV showing a kids movie"
Pros: "The crew was amazing"
Cons: "The food"
Pros: "Good service"
Cons: "If you would update your media systems To be able to charge your Devices."
Pros: "Great plane with great service!"
Pros: "Entertainment on the long haul was good, no entertainment on the fight from Mexico City to La Paz"
Cons: "Multiple delays and gate changes"
Pros: "Enjoyable flight with great crew!!!"
Pros: "No complaint at all, I am very satisfied."
Cons: "Gate no printed on boarding passes. I understand that gate no are subuject to change, but at least it would point me on the Wright direction"
Cons: "Attitude of the Aeromexico flight attendants . No customer service skills . Rude and disregarding"
Cons: "Horrible and first flight was 1h45min late which made me miss my connecting flight. The transit airport was also a horrible experience to spend many endless hours in."
Cons: "Flight departure was delayed when other airlines where flying out and we were told we couldn't take off due to fog at the Tijuana airport. But many of other airlines with same destination were taking off. Very disappointing."
Pros: "Was good atention, and the personal was nice"
Cons: "I spected something more that a Cookie and juice for meal."
Pros: "The variety of movies, songs and tv."
Cons: "Nothing everything was excellent!!!"
Cons: "The flight was delayed for along time. One piece of luggage was missing and was returned with holes. In other words, destroyed"
Pros: "Good leg room, had an entertainment screen, snacks/drinks came out quickly"
Pros: "Even with the flight almost full the crew managed to accommodated us together, excellent team work"
Cons: "Booked 6 days prior the flight and the put my wife and I in separate seats between strangers"
Pros: "No puedo creer que estuviéramos 15 minutos esperando al personal de tierra para que. Nos abrieran la puerta . No es la primera vez que me ocurre ."
Pros: "It was a great flight. The Aeromexico plane had great service. Enjoyed watching movies during the flight."
Pros: "Our ~5 hour lay over in Benito Juarez airport was not good."
Cons: "Airport was very warm no AC. Crowded. Poor variety for sit down restaurants. They too were crowded and poor service and expensive."
Pros: "The flight was on time, service was great."
Cons: "Everything was great"
Pros: "I didn’t like anything"
Cons: "They didn’t do procedures letting us know to look at the board to see the flights and the gate we were going to come out at. The gate was changed last minute we didn’t hear no announcements this was our first time flight out from Mexico to Tijuana and because we were not well informed we missed our flight, aroeMexico Employees were really rude when asked to see if we could get out flight replaced. Didn’t help at all. We ended having to buy 2 new tickets. Awful will not recommend this flight to anyone."
Pros: "Good flight attendant on airplane"
Cons: "We were told to take our suite case to boarding gate and we wanted to check in our bags since I don't speak Spanish when we went through TSA they went through our large suitcase 4 times and keep all of our liquids which I knew it was not allowed but attendence told us to go any way the TSA search took forever when we got to boarding gate which still have 20 minutes before plane leaves they close The gate and made us pay full airline price all over again and waited 4.5 hours for next flight and I paid $50 on original flight for prefer seating and was not able to used any of my original price paid. Will never fly Aeromexico AGAIN!!! Worse day ever and TSA took my girlfriend iPhone during the 7 times they went through our stuff !!"
Pros: "Flight attendants were good"
Cons: "As mentioned in a previous comment, while I enjoy AM domestic first/business class product on the new planes, unfortunately, I cannot say the same about their old ones. AM seats do not provide a footrest, and there is the lack of the IFE, which on a longer flight like mex-tij could have made the flight more enjoyable. Food, AM domestic business class food options are not the best, it was a turkey/cheese sandwich on a white bread with heavy mayo, and milk rice-while delicious, also very heavy on the sugar"
Pros: "First class was nice onboard the plane, but too tired to enjoy it since it was a 1am flight."
Cons: "The counters did not open until 10pm, only 2hrs B4 "the flight closed at 12 midnight), even though they say arrive 180 minutes early. The "SkyPriority" line was the slowest line. At the outset two agents weren't even helping guests. This was a very frustrating experience. Unfortunately, I had to pickup and recheck my bag and ended up waiting outside security for several hours because there was no where to drop the bag after passing immigration from my connecting flight. I suggest AM get another airline's baggage handler to recheck bags for early arriving customers so at least they can wait inside security where amenities abound."
Cons: "The food to poor.. no taste"
Pros: "The comfort during the whole flight is remarkable"
Cons: "no comments."
Pros: "Everything was excellent"
Cons: "Everything was excellent"
Cons: "No internet service available."
Pros: "The tv's on the flight back to Tijuana"
Cons: "No tv's on the way to GDL"
Cons: "The service from the air hostess"
Cons: "Seats and technology on the planes. Not the most modern fleet in mexico"
Cons: "My luggage wheel was broken :("
Cons: "No remarks."
Cons: "All , service , plane , on time , all"
Pros: "Everything was nice and easy."
Pros: "The seats were nice, the plane had tv's, and it looked high end for an economy ticket"
Cons: "Aeromexico in Mexico city has a major communication problem. This is the second time we have flown thru there and found that they don’t update the TVs. You need to ask their agents if you updated information like gate changes."
Pros: "I liked absolutely nothing about Aeromexico service."
Cons: "The staff was rude. Never in my life have I been treated this disrespectful. I felt very offended by the staffs attitude and actions to the point I felt discriminated because of my religion. Yearly my church flys with Aeromexico to Mexico and I've never had a problem but this year I felt very targeted . As I was checking in they told me that my luggage was 2 pounds over the weight they direct us to have it so the employee told us to go and take some items out , we moved from the line and he 'shooed' us away saying "no go all the way back" we did and when we tried to go back to check in another employee cut me off from going in line and told us she didn't care for what I had to say and to return to the back of the line. At this point I was already worked up from their behavior and my mother whom was traveling with me tried to calm me down. As we get to the from of the line the SAME guy who 'shooed' us had a customer who had an over weight luggage , BUT let him take out item right there and then with his luggage on the scale . Well my mother got upset because we didn't know what it consisted of to have that privilege. We get attended by the employee who cut me off and my luggage was still 1 pound over the weight limit and she instructed us to get out and take items out , we expressed to her that it wasn't fair how other people who were flying got the advantage of just doing it there and we asked why . She denied ever doing that and said to go with the employee who did that because she refused to attend us . We asked another employee if we could speak to a supervisor and we were being persisted but she would ignore us and walk away from us . We couldn't believe how badly they were treating us. So we then went on to go with the employee who 'shooed' my mother and I and asked him why did he give special privileges to other people flying and was discriminated us , he literally told us "what discrimination? You guys need to relax. What do you want? Do you want me to attend you or what? I have other people waiting" he checked us in and NEVER saw or spoke to a supervisor . We will def never be flying with them again ."
Cons: "The flight got delayed an hour and the ladies never gave us at least a curtious call to let passengers know that the flight would be delayed and people had to constantly go ask about the flight and they also didn't let us know where to find our baggage at the end of our flight"
Pros: "It was great! Great people,great food, entertainment,blankets, pillows,music, great view in the eye."