Golden House Hotel

Cleanliness, good ac

The hotel owners wanted to charge me a different price than booking.com showed and was agreed on. I can respect that as errors in the booking system can happen and I was willing to resolve it by myself with booking.com. But what was absolutely OUTRAGEOUS was that they wanted to charge me $55 for doing one batch laundry. The person in the evening said it is free, but the person in the morning insisted on fifty five American dollars for laundry, which is a ridiculous price even for good hotels in the US and not for a mediocre hostel in Barranquilla. What was even worse was that LOCKED ME IN THE OFFICE and didn't let me go out for 10 minutes unless I payed them in full. I was literally held HOSTAGE and couldn't go out. The doors were locked and the person at the desk refused to open them. I couldn't get my phone and call the property's manager or booking.com. I couldn't go to the restroom or get my friends to help me negotiate. I originally gave the person $5 dollars, which should be enough, but they still didn't want to let me go. After a couple of minutes when I was locked, the situation started to be a very unpleasant and it led to shouting. Luckily I was released after 10 minutes to go to the car and get more money. I had a lot of adrenalin in my blood and decided that I should rather drive away, as I didn't feel safe at all. I'm not proud of the decision, but I at least payed $5 dollars for the laundry, which should cover the water and electricity. Needless to say, I don't recommend anyone to stay there.