4 stars
Shangri-La Hangzhou
Photos of Shangri-La Hangzhou
Overview
Luxury hotel with 2 restaurants and a health club 2 restaurants, a health club, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite. Shangri-La Hangzhou offers 198 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually decorated. 37-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Refrigerators and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily. Recreational amenities at the hotel include a health club. Children under 12 years old are not allowed in the swimming pool without adult supervision. The recreational activities listed below are available either on site or nearby; fees may apply.
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Amenities at Shangri-La Hangzhou
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business centre
- Flat-screen TV
General
- Window
- Executive lounge access
- Family rooms
- Garden view
- Inner courtyard view
- Interconnected room(s) available
- Lake view
- Lockers
- Mountain view
- Storage available
- Quiet street view
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Carpeted
- City view
Dining
- Wine glasses
- Electric kettle
- Grocery deliveries
- Packed lunches
- Fruits
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Kettle
- Refrigerator
- Coffee machine
- Dining area
- Dining table
Services and conveniences
- ATM on-site
- Business centre
- Car rental
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Smoking rooms available
- Safety deposit box
- Bottle of water
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- Hypoallergenic
- Hypoallergenic pillow
- No smoking
- Lowered sink
- Non-feather pillow
- Designated smoking area
- Disabled Access
- Roll-in shower
- Elevator
- Accessible by elevator
- Adapted bath
- Toilet with grab rails
- Upper floors accessible by elevator
Basics
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Pyjamas
- Free Wi-Fi
- Towels
- Shampoo
- Adapter
- Body soap
- Towels/sheets (extra fee)
- Trash cans
- Conditioner
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Bathtub
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
- Drying rack for clothing
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Pool and spa
- Spa
- Hot tub
- Pool towels
- Sauna
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
Outdoor
- Garden
- Terrace/Patio
- Grill
- Balcony
Things to do
- Gift shop
- Bicycle rental
- Board games/puzzles
- Cycling
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Family friendly
- Cribs available
- Kid-friendly buffet
- Kids' outdoor play equipment
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness centre
Reviews of Shangri-La Hangzhou
8.0
Very good
604 verified ratings
Wonderful
232
Very good
92
Good
122
Okay
47
Fair
71
Mediocre
26
Poor
14
Summary of reviews
Guests say
Guests appreciated the hotel's excellent location near West Lake and the friendly, attentive service provided by the staff. However, many reviews pointed out that the hotel facilities are outdated and cleanliness, particularly regarding cigarette smoke and carpets, is a concern. Overall, while the charm and service of the hotel were highlighted, guests felt that improvements in maintenance and cleanliness are needed.AI-generated from customer reviews
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Score by provider
7.9 out of 10
197 reviews
8.7 out of 10
9 reviews
Location
78 Beishan Road, Hangzhou 310007
What's nearby
- Hangzhou Botanical Garden0.5 km
- Zhejiang University Yuquan Campus1.5 km
- Yellow Dragon Sports Center1.7 km
- Baochu Pagoda1.8 km
- West Lake1.9 km
- Leifeng Pagoda2.6 km
- China National Tea Museum2.7 km
- Jingci Temple2.7 km
- Wulin Square3.2 km
- Hangzhou Theatre3.4 km
- Lingyin Temple3.7 km
- Hangzhou Zoo4.3 km
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at Shangri-La Hangzhou
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See most recommended stays in HangzhouGood to know
Value for money | Distance to downtown | Nearest Airport | Distance to airport |
|---|---|---|---|
7.5 | 5.2 km | Hangzhou | 29.1 km |
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