Guests say
The overall sentiment of the reviews is highly negative. Guests expressed significant dissatisfaction with the hotel's service, highlighting issues such as poor communication from staff, particularly at the reception, and a lack of support in resolving booking discrepancies. Cleanliness was a critical concern, with multiple mentions of dirty carpets, moldy bathrooms, and unkempt rooms. The location was reported as unsafe and noisy, especially with surrounding nightlife disturbing sleep. Although some guests found the room sizes to be adequate and mentioned friendly staff members, these positive aspects were overshadowed by the numerous complaints regarding the overall experience and value for money.
AI-generated from customer reviews