The Royal Anne Hotel

My daughter and I spent the weekend as Guests at the Royal Ann and found the hotel to be very clean, comfortable, and generally most of the staff to be very helpful. The hotel location is well situated close to the waterfront and a number of excellent restaurants, shops, art galleries within easy walking distance.

Unfortunately, parking seems to be an an ongoing issue worth comment. The underground parking has limited space and during check in we were told that parking "in the rear of the hotel" was allowed so long as a pass was displayed. While parked alongside and to the rear of the hotel, permit displayed, we were towed overnight by a local towing company. My error in retrospect, but I did feel as though the check in staff could have provided a more clear distinction between where and where not to park. Was happy to accept it as my error, and offer some minor feedback to the staff so that others who are clearly as easily confused as I am, don't make the same mistake. - While picking up our vehicle from the towing company, we were told by both the drivers and the management that ours has not been an isolated issue, and many hotel guests have been towed in the past from the same space we had been. I inquired at the CIBC bank next door and learned the bank has also asked the hotel numerous times to ensure that Guests are not to park there. - What I find unfortunate, is that the management have seemingly had the opportunity in the past to recognize that there is an issue here and take proactive steps to improve their guests experience and simply chosen not to. My approach to the conversation with them was to ask to meet in the middle, and very specifically didn't asked for compensation, interested in what they might suggest. - I would have been easily satisfied with any acknowledgement of the opportunity to do what they could to help other Guests avoid the same issue. Their perspective however is that we (and I would suppose all the others who've been towed) should have known better. - Our hotel stay cost a little over $200CDN - The towing bill and taxi costs cost us $360CDN. - I offer the review partially as a heads up on the parking, moreso as insight on the standards they hold themselves to with regards to guest experience.

Noisey, dissruptive guests, poor management dealing with situation, po

Good location.

A large group of young women checked in and were distributed on multiple floors including three rooms around us. They slammed doors, talked loud and proped doors open and used hall as common area to hold conversations. We brought this to front desk’s attention twice. They phoned someone in rooms and temporarily fixed problem. Young people are entusiastic and excited when traveling. Other guests on other floors had same complaint at breakfast. Large, loud groups should be accomodated on one floor not to disturb other guests. No apology or compensation offered at checkout. I can not recommend The Royal Anne Hotel and will not stay there again.