Stan Gret Hotel

modern room equipment good internet

Other hotels where I normally stay were full, so I book this one being close to my meetings. Hotel confirmed quiet room for me. The room offered upon arrival was at basement level, where the cars from noisy street are going in the level of your head 5 meters from the window (ie. smelly and noisy). I have rejected that room, which leaded to very unprofessional behaviour of receptionist. Luckily manager of the hotel solved the situation and provided me with upgrade to silent apartment. But I had to pay for it extra, which I consider unfair. I was also told that I would have to move after 2 days to another room, which was supposed to be very same, just nextdoor. I have accepted it. So first two days were OK. There were some minor problems - people with asthma or allergy might have a problem with "microdust" comming from the wall/ceiling without painting. Also in the morning the water was hot-cold-hot-cold, but I like cold showers. They only offer pirog at 4 EUR for breakfast or you have to walk far away up the street to poor cafe. Unexpected for hotel at 80 USD per night. Nevertheless these were minor issues for me and I have even considered coming back next time. But the real shock came after - in next room on the 3rd day. The room was on the corner of noisy street (10 cars per minute) and very noisy street (huge amount of cars). I did not want to stay there, but hotel rejected to move me to other room (it is obvious that they only have one quiet appartment), everything else is noisy with car smell. Same receptions as first day also rejected to return me money for last night of my stay and also rejected to call the manager of the hotel - arrogantly laughed to my eyes, lied to me that she told me about the noise in the next room. So I had to stay and had sleepless night (even with closed windows every big car going around woke me up) - my mistake not to rather pay another hotel. After my 5 years going to Kiev every 14 days, this was the worst...