Le Mount Stephen

The beautiful Victorian building, the high standing furniture of the rooms (Toto bidet toilet!) & the location. The concierge was the highlight of our stay (!). He was very friendly and did all he could to help us.

This is just a quick summary. The # of characters are limited. TLDR: The service was very sub-par for a 5-star hotel, closer to a 2 or 3-star. Avoid it! Room amenities: They tried to impress by offering a lot of them but most are useless (and then be re-used at no cost for the next guest, so they looked like that at least) Sadly, the useful one are missing: ie. they give a toothbrush & a razor, but no sponge for the spa shower, near the awesome bathtub two champagne glasses but no bottle. You did get two or three 33 cl mineral water bottles (not half litter even) and three nespresso capsules but the minibar was too weak to cool them. Welcoming gift: well, none. Absolutely none. No flower, no fruit, no pastry, no champagne. Nothing. A first for a 5-star for me. Room cleaning: Very unprofessional. It even happened twice that at 15:00 our room was not cleaned yet! - The terrace was not cleaned (spider cobweb!) and not ready to use. We had to organise the furniture by ourself to enjoy it. Sometimes, the nespresso capsules wasn't even refilled or only one side of the bed was made ready for the night instead of two. Restaurant: The breakfast was a real disappointment too: uninspired and expensive. The continental breakfast was so greedy it was sad: You've got butter and jam but no bread. No juice neither. But hey! you've got a fresh cut fruit salad that was spoiled on our first morning! Not sure how it is possible if it is "fresh"but it was. Scramble eggs was awful too. Add to all that the unwelcoming staff. So unwelcoming that one morning, we even got shout at by the waiter because we didn't reserve our breakfast table! Unheard of. SPA: The small and unpleasant room was close when we tried to visit it. Open only by appointment and only by phone. The call costs you $2. The owner was not friendly. We did not use his services. A real disappointment.

I liked the doormen.

The room, lighting, heating, curtains etc. was controlled by a door panel ludicrously complicated, and a toilet and shower that were also tech controlled. The room was not cleaned by 6 pm despite us being out all day and no managers were there to be seen, either to take control or ownership. Dinner was expensive and very average, And to cap it all, our TV didn't work for 3 nights!