Good location and friendly front desk staff
Didn't like the half a dozen hairs that were in my bathtub upon checking in. And I really didn't like the three attempts by staff to get into my room before checkout, the first being at 8:00am with no knock. If check out is at 11:00am, then please respect my privacy and right to comfort in the room that I have paid for.
Too loud at night, unable to rest well.
The hotel is lovely and the room splendid and comfortable. I would definitely stay there again.
What I didn't like is the fact that through no fault of ours, we were not there for the first nhight. Our plane was late leaving ORD and when we arrived in LaGuardia the connecting flight was cancelled and we could not get out of NYC until the next day. If we booked directly with the hotel they would have given us a refund but, we could not get a refund because we booked through Kayak. I would really appreciate a refund for that first night from Kayak. I never used Kayak before and I think this would be good customer service. Thank you!
They upgraded us to a "condo". It was a huge room with a balcony and a nice view. The front desk staff was friendly and helpful. The cleaning staff was efficient.
They didn't replace the coffee pack we used the first morning.
The staff was really friendly and helpful. The breakfast buffet offered a lot of yummy options. The rooms were clean and spacious.
The hotel needs an update. It's efficient but it feels a little dated.
With a stay at Le Nouvel Hotel & Spa, you'll be centrally located in Montreal, a 4-minute drive from Bell Centre and 11 minutes from Notre Dame Basilica. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Montreal? This hotel has 6458 square feet (600 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Based on 2,189 reviews
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