Pros:The staff was friendly, kind, and professional. They smiled when you came in, made you feel welcome, and were always available. The hotel felt secure with security and someone at the desk overnight. I did not have a lot of luggage but I always saw bell men who were very friendly and on top of helping families with a lot of luggage.
Cons:Our AC was broken but they were happy to fix it. We paid close to $600 for 2 nights. Part of that was due to the holiday weekend, but for that price I think the AC should have been working from the start, and our ocean view which we paid extra for was ground level in front of a fence for the pool. We would open the slider and have tons of kids yelling and lots of random kids coming by the small patio to retrieve diving sticks, a frisbee, or a ball. They did not include conditioner for your hair, it was one of those terrible two in ones. I know personally having beach hair and salt in it, a real conditioner helps. The WIFI is terrible and we could not watch Netflix in the evenings. My phone also had to run on its own data.