Asteria Hotel

The staff at the reception was nice enough and helpfull. The room was booked with doublebed, but it appeared to be two single beds. They fixed it but the blankets were not changed due to request, though promised to do so.

Restaurant staff was rude enough. There was an issue with plates cleanliness. Shortage of food and it was updated very slowly.

The staff in the hotel were very nice and professional. I liked the cool water dispensers in the corridor.

The room was small and furniture sub standard. There wasn’t a bedside light for both sides of the bed. When we asked for one, another was provided but with no possibility of plugging it in. The air condition unit leaked, and it was only on the last day that we were given a spare toilet paper roll. We asked for a basin plug and that was provided. We are a regular user of booking.com and a Genius customer. It was clear that we were a family of 4 requiring two rooms. Our children were put in room 309 with the smallest twin beds I have ever seen. Our room was 307. The rooms opposite our room were a much better size with decent sized twin beds. The breakfasts were sub standard and most un appetising. The staff in the restaurant seemed to be keen for their shift to finish and closed off the buffet with screens at precisely 10.30 and even one morning turned off the coffee machine at just before 10.30. For a 3 star hotel is was grossly over priced, to the point I feel that there must have been some mistake in the rate. Much better hotels closer to the centre were cheaper than the Asteria. This hotel is not suitable for disabled people as there is a staircase to climb before you get to the lobby.