Holiday Inn Southaven Central - Memphis

The staff particularly the waitresses in the restaurant were wonderful. We were so upset there was not a crib after we requested one when booking our hotel. We were told to try and box our baby in with a couch and then lay comforters in the floor since they only have one crib on the property and someone else had it. We ended up having to go buy a pack n play for $100 at the Walmart down the road so our baby could sleep safely.

The resolution do not having a safe bed for our child to sleep in.

The beds were comfortable and the room was great!

The TV did not work and cable was out. We were not told this upon check in at 4pm. We got ready and met friends and family for dinner shortly after check in and did not turn the TV on. When I called the front desk to ask if there was a problem at 7 pm, I was told “We are working on it and Comcast had not returned her call. At 9 pm. We had NO TV AT ALL during our stay. The bar had a sports channel on. That was it. There were also people celebrating a birthday that were in the halls at 130am with kids RUNNING down the halls. Opened the door and said, Hey, some folks are trying to sleep. Was cursed at by the adults. Front desk did nothing. Will not stay here again. The other Holiday Inn on Southcrest is FANTASTIC and I WILL stay at that location again-but NOT this one!!!!!

Fresh Coffee was available on the floor outside of elevators.

The hotel was short staffed when we arrived. The clerk was kind and helpful, but needed additional help. Heating/cooling system didn't work in first room. Had to move to another room. Why are such modern buildings using antiquated heating/cooling systems beside the windows? The extra pillow/sheets for the pull out were not available in the room. I had to go track them down.