Staten Island hotels

Pros: The walk to the bus stop is very short. The bus takes you to the Staten Island Ferry, which drops off in downtown Manhattan. It’s a very easy location to get to and to get back to. We used an app called MoovIt to help us figure out when we got to our stop.

Pros: Food excellent, ambience relaxing, everything positive,very accommodating !

Pros: The host was very nice, she told us stories of her and the house. We are served breakfast in the morning by herself as in we staying in our grandmom house, feel homey. Nice breakfast and delicious one. I wish to stay longer to stay that morning and just laylow enjoying the victorian house. But we cant.

Cons: Outdoor lighting

Pros: Fabulous hostess - great lady!

Pros: Very welcoming host. Quirky antique style which was very comfortable. Lovely breakfast.

Pros: The location was great the breakfast was good

Cons: The room could have more space

Pros: Convenient to NYC. Easy to get the car out of the pair when we needed it. Staff was friendly and helpful.

Cons: No tub in bathroom. Breakfast prices were very high.

Pros: I would challenge anyone to find a better quality hotel at this price so close to New York. Large clean rooms, nice big shower room, comfy bed, coffee machine, fab fitness suite, free shuttle from airport and Penn Station

Cons: Area is a bit grotty tho the NJHistorical Society is just round the corner and well worth a visit. It’s handy for concerts and there’s a fab Wholefoods store across Military Park

Pros: The staffs was really accommodating and polite. Everything; check in and out, was done very smoothly. The rooms were quite spacious and clean! Very nearby to the Prudential Center, maybe a 10min walk? Very convenient!

Cons: Not the property's fault, but if you're planning to stay in Newark, plan your night meals early because there isn't much options around. 7/11 is the way to go.

Pros: Staff was very friendly and accommodating.

Cons: There isn't any food other than the in house cafe right nearby. But Uber Eats and Grubhub worked well

Pros: The man working the computer on the way into the restaurant was wonderful. His recommendation to go to tops diner was spot on. Also the breakfast in the morning was nice and the 2 young ladies who helped me check out and remove the parking fee were very helpful.

Cons: The check in guy who worked the night I checked in was garbage. He forgot to make the key work for the Room and also charged me for a parking fees when I don't even have a car.

Pros: Close to Penn station

Pros: Room was awesome, great views

Pros: Great hotel, great location, good sized rooms, friendly and helpful staff, comfy beds, clean.

Cons: Nothing

Pros: Outstanding hotel and staff was very knowledgeable. Room was very clean and quite. Location could not have been better to the subway into NYC.

Cons: HOTEL WAS PERFECT

Cons: Comforter was not clean and No complimentary water. At least water to make coffee in room.

Pros: Nice hotels are scarce in downtown Newark. Of the 5 or so that are there, Tryp is the best. It is an industrial/loft type design but has nice bedding, bathroom and a workable gym. Nothing much within walking distance so it helps the food is good.

Cons: Need to put in cubbies in the gym to hold stuff.

Pros: Hampton inn is such a lovely place to stay especially with family and for business. Breakfasts are so excellent. Served right on time early for early birds like me. My kids loved going down to 1st floor for breakfast. So many options. The rooms are so immaculately tidy and yes the staff smiles are infectious right from the front desk to the Facility service officers. Although rooms rate are not competitive, I will recommend any family to seriously consider this facility for their next holiday.

Cons: Rates are not competitive. If rates were lower, I'd stay here forever!

Pros: Everyone was friendly and helpful.

Cons: Valay could have been better.

Pros: Nice large room and comfortable bed. We stayed on the 3rd floor and the elevators were fast and always available quickly. We loved the breakfast for 3 mornings and it was clean and great selections.

Cons: No

Pros: Everything especially the friendliness of the staff

Pros: Nicely located

Cons: Nothing

Pros: Friendly staff, spacious room

Cons: No complaints

Pros: Breakfast excellent.Free Parking. All very nice.

Cons: I think Hotel is too expensive.

Pros: Clean and the breakfast options were great

Pros: Good location

Pros: The room was beautiful and very roomy. It was very clean on the floor we were on.

Cons: The General Manager was not very pleasant and unruly. She assumed that we were there to party because of who we came in with and not that he was leaving and there was only 4 people who stayed in the room. She assumed we were going to be loud and inappropriate which we weren't the young ladies acted age appropriate and better and they were constantly supervised and she felt the need to tell me. There are ways to speak to people which found it unable to do which upset me very much. All people are not the same and should not be mistreated for any reason and for no reason.

Pros: Location,room

Pros: Clean large area to eat breakfast was excellent. Staff was accommodating and friendly.

Cons: The pillows are too soft no support on the neck. Woke up everyday with neck pain . Hard to fall asleep because of the pillows. Also the tv doesn’t have Netflix or Hulu because there was nothing good to watch on tv unable to switch to streaming.

Pros: Rooms nice and clean.staff helpful and friendly

Cons: Shuttle needs to run at more convenient times for the guest. .when u walk in front door of hotel it doesnt look like a hotel.too plain..area around hotel not the best.

Cons: I didn’t like that I had to pay separate for parking.

Pros: Clean room

Cons: The free shuttle was hard to find from the airport and we called multiple times before someone finally answered the phone. I wish they put the information on the website or sent an email to make it easier.

Pros: Good location but there are a lots of street vendors

Cons: The pay parking garage is a little weird to get to. They could use two shuttle vans. The one van is making continuous runs to the airport.

Pros: Friendly Staff, nice room, comfortable bed.

Cons: I very much dislike that on top of the hotels fees/taxes I was charged an ADDITIONAL $28 per day to park in their garage. Also the area surrounding the hotel is rather run down. There are a handful of places to go and eat, but I wouldnt do it after dusk

Pros: The room was very clean it felt peaceful.

Cons: I felt Ill that morning and requested a late check out but was denied. I explained to the front desk that I have congestive heart failure.

Pros: Impeccable clean hotel and excellent service comfortable beds we spent a very quiet night

Cons: We are in a group of 4 couples spending a weekend! My friends didn't pay for parking said that whoever was staying at the hotel didn't need to pay for parking But my husband and I paid 30 dollars for a day's parking, which I thought was incorrect

Pros: Convenient location to NJPAC

Pros: Front desk gentleman was amazing, so friendly and helpful. He helped us at check in and check out.

Pros: Location was outstanding

Pros: Hotel is right next to the ice rink! Perfect location! We were there for a short time but everything was great!

Cons: N/a

Pros: House keeping works really hard, very nice people working with the company they need a raise !

Cons: Sheets/ pillows need to be hypoallergenic I was itching every day

Pros: Clean and friendly front desk ladies.

Cons: Yielding to traffic when getting out of the hotel.

Pros: Location is close to NYC and beautiful clean pool area with hot tub

Cons: No

Pros: the bed was SO COMFY!!!! and the general manager (she’s a taller lady, dark hair) she was so extremely nice and welcoming. the hotel was overall very clean and the location was perfect for what we needed!

Cons: the exercise room was a bit small but other than that this hotel/stay was awesome!

Pros: The room and all of the accommodations

Cons: Shower wish it was bigger

Pros: The property is very nice . The staff is polite and helpful . Very clean and nice

Cons: They were understaffed the hotel must have been full it took 45 minutes to check in because there was only 1 person working behind the counter . It was very noisy I don't know what was going on but people were just inconsiderate .

Pros: The bed was very comfortable!

Pros: All staff, specially cleaning ladies and restaurant were very, very helpful and friendly.

Cons: Non

Pros: Room size and decor. Felt very much at home

Cons: NO

Pros: Everything was great

Pros: Food was good staff was very friendly

Cons: The hottub was not working

Pros: Feel home away from home

Cons: The temperature of Jacuzzi is too low. Some noise from upstairs. Air conditioner is too loud.

Pros: Good breakfast. Nice staff

Cons: Air conditioner blew right at the bed

Cons: The beds were too hard... and pillows way to squishy... did not sleep good

Pros: Location coffee room

Pros: Great that they have real cooked oatmeal every morning, Whole fresh apples, whole fresh bananas. Perfect. Also, a decent gym in good working order.

Cons: The blackout curtain in my room wouldn't descend 100%, so the light came in all night. I got in too late and left too early every day to do anything about it.

Pros: Pool and breakfast

Cons: The night time desk guy was rude kept asked me if i was a guest here what room i was in like he was interrogating me.

Pros: Location

Cons: The property should have informed their guest of renovations being done when booking

Cons: Checked in late due to travel delays, my son laid on one of the beds and noticed a foul odor. I then pulled back sheet and comforter and found dirty sheets that reeked like BO. Very inconvenient to have to move rooms with little children and luggage

Pros: The steakhouse next door.

Cons: Pool had so much chlorine in it it burned myself and my kids eyes for 8 hours after. We arrived at the Hotel at 7:00 on Saturday and there was NO parking anywhere to be found. There were no extra bags for the ice bucket and the whirlpool tub was a joke.

Cons: There was a bad smell and the fire alarm went off 3 times and had to get up and leave hotel on second day.

Pros: Love the 24-hour coffee/tea stand in the lobby. Great oatmeal at breakfast. Super friendly and empowered staff. They are problem solvers!

Cons: There was a broken roman shade in my room. There was a knot and a tangle that prevented it from going up or down, and it was stuck open at an angle. I tried to get it out myself, but couldn't. I didn't call anyone about it because every day I was out early and in late. But it did keep light flowing into the room in the middle of the night, so it would have been nice if the housekeeping staff had notified someone to fix it before I arrived.

Pros: I liked the atmosphere. very pleasant and friendly staff. The room was very clean and comfortable. There was no noise from next door rooms or hallway noise to have to deal with. Very quite and peaceful halls through the night.

Cons: Didn't like having to go through surrounding businesses parking areas to get to hotel. Had problem with TV cable connection at night and there was only 1 staff person at the front desk to assist. The food was OK, but was better at other Hampton hotels.

Pros: Comfortable bed, 2 different style pillows to choose from, decent TV, printed info in room about the WiFi and TV channels

Cons: Cramped bathroom, low toilet (not comfort height), no curtains on the window, just a paper shade, at 4pm when we checked in, the carpets in the hallway needed vacuuming

Cons: It is so hard to get to your hotel. Can you put GPS coordinates on your website; multiple times, I experienced a ‘dead’ zone. My GPS completely cut out. Denote gluten free breakfast options as such - just a tag on the display.

Pros: Rooms were big, very clean , very updated

Cons: Breakfast 30 minutes longer

Pros: It included breakfast and the staff was kind and accommodating.

Cons: It’s in a very quiet random spot and the hallway smelt like weed.

Pros: Very good all around Motel / Hotel.

Cons: It is in an isolated area. A car is needed. Public transportation is very, very limited. No in room microwave.

Pros: Shuttle service is so convenient, it takes you from the hotel to the South Ferry and back, breakfast is very good.

Pros: The room was large for a NYC hotel.

Pros: The rooms were clean and the beds were comfortable.

Cons: No

Pros: I cannot say enough wonderful things about the Staten Island New York Hotel. The staff was so nice and helpful, the rooms were very nice and comfortable beds. I arrived at 10:30 a.m. and they put me right into a room. A++++

Pros: Concierge

Cons: Still under construction making noise all night long. Thermostat didn't work. Didn't have wash cloths. Sheets had stains. Horrible experience

Cons: Construction next door that started at 7:30am. Walls seem thin as I could hear other people's TV's. I was right next to the ice machine that made ice all night. Free breakfast was hotel powdered eggs every day. They should have a better selecti

Pros: The room was clean and the staff was nice. The food in the restaurant was fresh.

Cons: There was no face towel for the first day in the room. The staff at the front desk was missing, I have to wait 10 mins for the staff to help me check-in. The breakfast was the same everyday, that was no other choice.

Pros: Friendly helpful staff. Clean rooms. Delicious buffet breakfast. Pleasantly surprised. Wonderful stay.

Cons: Perfect stay.

Pros: Staff was great and the place is very clean.

Pros: Everything

Cons: Nothing

Pros: The convenience and proxmity to Newark Airport

Cons: Thought the food prices in restaurant were high

Pros: convenience to airport, well maintained, comfortable although Spartan

Cons: undisclosed charges, high Wifi, exorbitant parking fees even for high status Bonvoy members, snacks were cheaper at the airport

Pros: It was at the airport

Cons: It was EXTREMELY DIRTY

Pros: Shower and beds were good.

Cons: Overpriced for what it was. Could not get a kettle in room.

Pros: Very convenient for overnight stays as it’s really close to the airport and rooms are soundproof - despite of heavy air traffic, it was absolutely quiet at inside.

Cons: A/C was too cold and fan was too strong. Breakfast should start earlier than 7:00 (since we had an early flight we got nothing, no option for boxed breakfast).

Pros: Room ,shuttle,front desk, and restaurant always wonderful!!Always stay nite before early flite and get a great nite sleep before travel!!!

Pros: airport transfer cleanliness bar/food availability

Cons: I had my 86 year old mother with me. staff insisted on putting us at the end of the hall. It was very long walk to room. Once there, it was too much for her to walk back to the elevator to go to the restaurant. I had to bring food to her.

Pros: Amazing staff and room super clean. One of the best place for quality and price in nj. Unfortunately a little bit far from ny otherwise I would stay the whole period of staying

Cons: Nothing

Pros: Room was great

Cons: The food was cold and very pricing and some of your waiter and host was very rude. The server was very slow. We order a tossed bagel with butter and coffee. it took longer then 30 minutes. We were there for DEA competition.

Pros: was clean, very close to the airport which what I wanted, shuttle to airport leaves every 15 minutes which is great. bed was comfortable

Cons: I would have liked having a small refrigider

Pros: Everyone was very friendly and very helpful!!

Pros: It was mostly clean and comfortable with fantastic staff.

Cons: There was stuff on the floor in the closet and the pillows were terrible.

Pros: The food was delicious, service was great, ppl were friendly......I enjoyed my time...... I will be back in the near future.

Pros: Staff was very friendly and willing to help.

Cons: The room was very loud at all hours of the night. Doors constantly slamming and people talking loudly in halls and rooms.I could not connect to internet! Limited parking due to ballroom and conference rooms. Very busy and noisy place with sub par rooms.

Pros: It was very clean and the staff were very helpful and nice.

Cons: On the 2nd and 3rd night of our stay, the Hotel had several weddings and evening events going on. The music was so loud, and I had a migraine ,and was unable to sleep with all the noise. I call the front desk, but nothing was done about the loud music.

Pros: The convenience to busing family and friends

Cons: No

Pros: The staff was attentive. Excellent service in the restaurant.

Cons: One of the reasons I chose this hotel was because of the airport shuttle . They were not able to pick us up at the airport because they had to go to the Port most of the day . So we had to pay to uber to hotel.

Pros: The staff was friendly and nice the hotel super clean close restaurant s and the ferry 45 min drive to Atlantic City LOVE LOVE THIS HOTEL

Cons: NO...

Cons: Bed was a little too hard

Pros: Spacious and fridge and microwave in room !

Pros: Service at the bar/restaurant area was amazing as was the check infront desk help. Extremely easy to get to the SI Ferry. The front area is gorgeous...amazing chandelier.

Cons: Bed was ok, wish they would have more updated mattresses. Small tvs, I know you're not there to stay in a room but it would have been nice to relax with a larger tv at night.

Pros: Location

Cons: Parking limited no reserved spots for hotel guests. Salsa nite music loud did not know I was having a room over a nite club

Pros: Nothing

Cons: No breakfast

Pros: Fantastic hotel for the price. Very clean and friendly staff

Pros: Always clean and near w helpful staff.

Cons: No

Pros: This hotel was very clean.Owners were accomodating to our needs. Room was cleaned every day during our stay.

Pros: Bathroom was very clean

Cons: Staff does not speak much English, there is no elevator, and the appearance of the hotel was weird and shabby.

Pros: Very friendly and welcoming, accommodated my last minute booking with no issue!

Cons: The only thing I wish was for more whirlpool bubbles, I’m still not complaining!!

Pros: The stuff is really nice and polite ❤️

Pros: It’s Small and clean Staff is very nice and always Accommodate me very well when I stay there

Cons: N/A

Pros: Friendly staff clean quiet environment

Pros: The room was big, clean, and the bed was comfortable but jacuzzi was by far the best part!

Pros: Loved the set up of room and the awesome bed

Pros: The room they gave me was awesome. It was convenient,and comfortable. They staff went out of their way to make sure we had everything we needed. They upgraded our room so I could have a hot tub in the room. That was great since I had just had surgery.

Cons: The only thing I can think of was the refrigerator froze everything you put in it. That was inconvenient because my husband had diabetic medicine that had to be refrigerated not frozen.

Pros: nothing

Cons: they could not provide the room we booked, and the lady at the reception was not being very lenient

Pros: Easy parking, room has a lot of space looks new

Cons: Had all the amenities you would expect and indoor pool as well, awesome breakfast

Pros: Nicely remodeled and clean.

Cons: False advertising regarding free 24 hour airport shuttle. This was the deciding factor in my choice of this hotel and I am very upset that I had to rent a vehicle for an additional amount over $80 including gas.

Pros: Updated and nice staff

Cons: I

Cons: Rooms were so hot could not sleep

Pros: Convenient location and peaceful.

Cons: I would like the bathroom to be ail more updated.

Pros: Ease of location, good parking and friendly staff and good breakfast

Pros: Nothing

Cons: The view is over looking a junkyard and the room is decorated as if is 1970

Pros: Big and roomie and clean. New property!

Cons: The front desk clerk seemed to be having a bad day. None of them smiled.

Pros: We stay here a lot and love it every time. Thanks

Pros: Very clean

Cons: No microwave in room

Pros: Arrived a little late past midnight check in and staff was very accommodating. Location was great and staff was wonderful.

Cons: Arrived for breakfast around 9am and there was limited choices. The kitchen staff made it known that she was not refilling any breakfast items but it was her tone about it. Other than that, no issues.

Pros: The girl who was working the front desk was very lovely and kind. We stayed unexpectedly after being stuck in a bad snowstorm. She was very nice, recommended some local restaurants that delivered, and did her job very well.

Cons: The hotel is extremely dated and in rather shabby shape. The room was old..., the sheets on the bed were very frayed. The carpeting was dirty, and the decor was very outdatedz The hot tub was ice cold, & the breakfast meats (bacon and sausage) was GRAY!

Pros: The free shuttle bus was very handy for getting to/from the airport, and when we arrived the staff on reception were very friendly. The beds were comfortable and just what we needed after a long flight with children. Breakfast was extensive and included in the price - my husband and children loved the waffle iron and I was very pleased to find decaff coffee on offer! We didn't stay very long, as we had an early onward flight, but this was the perfect hotel for a brief stopover.

Cons: We had to wait 20 minutes or so for the shuttle on arrival, but it was free, so I can't really complain!

Pros: Clean, convenient to airport, decent breakfast.

Pros: The location was great. The staff was friendly and very accommodating, going out of their way to make sure that I had everything that I needed. The facility was clean and comfortable.

Cons: Nothing

Pros: It was convenient since we had to fly early morning

Cons: the noise coming out from the highway, we were in room 421 is the windows double sided???

Pros: Check in process was efficient and the staff was very accommodating.

Cons: No

Pros: The staff were very friendly. I loved breakfast and to actually be able to get some peace and quiet for the weekend.

Cons: The housekeeper didn't change my sheets after the first night. There was also a stain on one of the beds.

Pros: Very clean and neat room, outstanding free breakfast buffet

Cons: No

Pros: Will return again.

Cons: Nothing

Pros: The Hotel was Clean. The staff was professional and courteous. The room was nice and the breakfast was good.

Pros: The heated swimming pool and the all day coffee

Pros: The setting is different

Cons: The complimentary breakfast

Pros: Nice room and nice staff

Cons: Nothing really

Pros: Nothing

Cons: No pool rug coming apart small gym rude dtaff

Pros: Location. Staff was friendly. Excellent breakfast. We were allowed to check-in early since our flight arrived earlier than we expected.

Cons: TV worked intermittently. Bathroom cabinets were worn/dated. Very close to airport; airplane noise at all hours of the day and night. The shuttle from EWR never said "Residence Inn". We were shuttled by a Courtyard by Marriott van; very confusing.

Pros: Everything was wonderful

Cons: Is nothing I didn’t like

Pros: Everything

Cons: Nothing

Pros: The room were spacious, big enough for the family

Cons: The staff couldn't keep lost items, left a canon camera cover at the swimming pool and when i inquired from the front office/reception they were very much unconcerned, never got it. The parking fees $27.00 is damn too high for a hotel in that location.

Pros: Location n nice hotel. Friendly staff

Pros: Super friendly and helpful hotel staff and shuttle drivers. Great gym and loved that it was environmentally-conscious (suites had refillable toiletries and recycling bins)

Cons: The hotel shuttle are every 30 minutes. It would be very helpful to have more frequently. The ride is short but I think the drivers need more frequent breaks. Perhaps 2 shuttles?

Pros: Good

Cons: House keeping. Not on time and some days no house keeping.

Pros: everything the room and service

Cons: nothing everything was good

Pros: Very nice

Cons: Nothing really

Pros: Shuttle to airport Pool. Breakfast

Cons: Trash under bed left by previous occupant. Fire Alarm & evacuating at midnight, no sleep, no communication of what happened. No free parking as advertised, it was $24.50 a day. Charged $2.50 per tea bag used.

Pros: Kevin at front desk was very friendly and helpful. Belle at the bar was AWESOME

Cons: They forgot to clean our room

Pros: Convenient near highway and airport

Pros: Convenient location, spacious rooms, great hot breakfast,

Cons: Disappointed that the pool was closed and from the looks of it was closed for a while and didn’t appreciate the front desk lying about it when I asked.

Cons: parking service did not function with the card i have given and had to pay 20$ without using the parking i have been told that someone will come to help and did not arrive

Pros: Very nice suite and nice breakfast.

Cons: I expect friendlier service from front desk staff at upscale hotels.

Pros: The rooms were large and comfortable

Cons: The air conditioner was weak and it was pretty hot at times

Pros: Enjoyed the size/Space in the suite and breakfast was outstanding. Cocktail reception was good as well.

Pros: the view and the comfort of the beds. privacy also.

Cons: the menu was very limited. not enough options also no lunch at the restaurant.

Pros: The dinner staff was very friendly and helpful.nothing

Pros: Great hotel, perfect location for shopping in Jersey Mills, great breakfast, staff all very helpful and friendly, This was my 4th time to stay in this hotel and will definitely be back.

Pros: Location as it relates to the mall, is perfect. Breakfast is just ok, room was very dusty.

Cons: Breakfast was boring, and dusty room

Pros: I like the convenience to shopping at the outlet mall being across the street. Breakfast was included was above average. Complimentary happy hour with your first drink free & then $2 drinks after . Very clean and spacious. An excellent place to stay.

Pros: Super clean rooms... High end soap and shampoo in dispenser innshowers.. friend staff

Pros: the staff at reception even the guy cleaning the hall were very friendly, the proximity to the Airport is very great

Cons: the shower was not the best

Pros: I was exhausted after 35 hours without sleep. The bed was very comfortable.

Pros: Close to EWR

Cons: I had to pay $17.00 for parking

Pros: The hotel was close to the airport, which made for a conveniente overnight stop, and there was free 24 hour shuttle service. The room was clean and my husband and I felt safe staying there.

Cons: The door to our bathroom was pretty funky -- needed a new pant job. Breakfast was OK, but not great. I would only stay here again if I needed to be close to the airport.

Cons: Noisy, and they charge $17 for parking per day. Ridiculous!!

Pros: This property EXCEEDED my expectations. I asked the night before for a birthday card OR balloon for my daughters 5th birthday and they went well above expectations and provided 3 balloons, a few snacks, and a hand signed card by all staff members. She had the biggest smile on her face; that is a memory that cannot be erased! Thank you for amazing customer service at check in and check out as well!! Will stay here every time we visit!

Cons: Everything was great! Great value and exceptional customer service by your staff. Great job!

Cons: The fridge in my room was broken the shower rod was coming off of the wall there was ants plural I killed more than one in my room the jacuzzi in the hotel was disgustingly dirty there was adults and children screaming outside my room door past midnight

Pros: Everything

Cons: It was nice

Pros: Clean simple.

Cons: $30 cab ride despite the supposed short distance it is a very poorly designed route and when cold and tired after a long flight another thirty to forty minute wait for the shuttle is exhausting. The hotel should either increase shuttle service or get flight information from those with confirmed reservations and have shuttle available within fifteen minutes.

Cons: few restaurants nearby.

Pros: My reservation was originally made through booking.com. I was told that my total for the stay was for $411.xx. When I arrived at the hotel I was then notified that there was $100 deposit. I tried paying for the deposit with my card only to find out that both of my cards were not allowing the transaction to go through. I went ahead and used a third card one that was approved for the room and the $100 deposit hold. After getting my keys I was then notified that there is a $20 fee per day for parking. This is definitely something that I should have been notified about at the time of booking or definitely before I paid my money checking in!! After we finally got in our room we realized that the refrigerator was not working. I called down and the middle of the night and requested for a refrigerator which I never got. At 3am I received a notification through text message that you guys had charged my card $60 while I was not present. The same card that you guys originally told me was not working. I checking my bank statement two days later only to find the charge was not $60 as originally it was actually charged $80. Finally after being upsetted by not having a working refrigerator and being charged multiple amounts ($468.xx + $80 -- none of which I agreed to) I spoke with Christina the manager. to be honest with you she is a terrible manager and she only frustrated me even more throughout the rest of my stay. I had to argue with her about the amount that was charged only to be told that what I was saying wasn't true when she wasn't even the one who checked me in. Finally the refrigerator was changed out the day before we left. which to me is totally unacceptable because when I paid I paid for a room with a working refrigerator. To be honest with you when it comes down to staying at the Courtyard Marriott again this location has destroyed the brand for me.

Cons: I had a refrigerator that was not working. I requested a new one and didn't receive it to the night before I checked out. Next time it will be wise to check and make sure the refrigerator is working and change the time on the clocks to the correct one before your guests check in. there's no reason why I should be looking at the time it was before daylight saving time. It just shows me that no one really pays attention and keeps up with the rooms. As a manager you should know that a paying customer is always right. the fact that I had to argue with a manager about something that she was not present for just made me even more frustrated and upset about my stay.

Pros: No hair dryer in the room. Was told that is was in the closet. No hair dryer to be found. Not really a big deal. My girl had her own. For the price of the room there should have been one. Restaurants and Shopping Mall within walking distance.

Cons: No hair dryer as mentioned. Hotel only serves dinner. Ruby Tuesday's and IHOP within walking distance as well as a Shopping Mall with more restaurants.

Pros: Comfortable and clean

Cons: A little old, elevator could use a refresh

Pros: it was very clean and well thought out. it was quiet and comfortable and conveniently located near the mall

Cons: shuttle from airport was tricky. difficult to figure out which marriott shuttle to take, and we ended up getting a shuttle to the OTHER newark courtyard first... :( also, it is very expensive at the 'discounted' rate of 150/night with no breakfast.

Pros: Very friendly staff. Nice large, clean room.

Pros: Very nice place

Cons: Holding fee was very high overall most of the staff very fine only one staff member needs more training for the guess

Pros: Our flight was delayed getting in by 6 hours and they gave us 3pm checkout and breakfast

Cons: Na

Pros: They allowed me to leave my bag after checkout until I had to leave for the airport

Cons: They did not state at check in that breakfast was included

Pros: The rooms were modern and the bedding was very comfortable. The hotel furnishings and interior looked updated. We loved having use of the airport shuttle at 4:30 am. The food in the restaurant was above average. We would stay again!

Cons: My only complaint is that one employee in the restaurant was not friendly. Can't say he was rude but his customer service was subpar. He acted like he would prefer not to be working.

Pros: Close the the airport and the front desk got me right in

Cons: Shuttle bus back to airport was running late

Pros: Had issue at another hotel and was able to get checked in earlier was handled great but the other hotel was to pay come to find out they were a franchise and could not take the commitment to pay for room first night .

Cons: Since they have Marriott name even though I was first at an Franchize and later came there it’s all Marriott why couldn’t the other hotel pay later like they promised to . And the parking rate is crazy for what !!!

Pros: The check out time was convenient. The cleanliness of the room. The location was convenient as well.

Cons: I didn't care for charging additional fees to park at their hotel. It does not make sense when you are already charged for staying there. Parking should be included in the price.

Pros: The lobby and the restaurant area were really nice and informal. The food was very good as well.