The hotel was clean, comfortable and quiet
bathroom was great very conveniently located
carpet felt old
AVOID if you have a cat
They are not cat friendly. The room we stayed in allowed our cat to run up into a crawl space including the ceiling and potentially the walls and ceilings of nearby rooms. This was a living nightmare, as she disappeared for close to ten minutes while hotel staff had no idea what to do. I'm sure the hotel is lovely if you don't have a cat, but if you do, avoid this hotel at all costs.
Not as I booked....
Were were given the option to upgrade our room...at a cost of 40$ a night. Rooms were comfortable and overall enjoyed our stay.
When booking the hotel we booked a deluxe queen room....however when checking in we were told we could only have a room with 2 singles as there were no other comparable rooms. We were given the option to upgrade. So adding an extra cost and the parking is also approx. 40 $ a night!
Worth the value
The staff were very accomodating. Went out of their way to assure we were taken care of - without even being asked. Friendly concierge and bell staff. Would definately stay here again.
all you expect and more....Comfortable mattress, pillows, fabulously smooth & lush linens, and quiet! a nice surprise, in a hotel so conveniently located in the heart of downtown Vancouver!!
Don't trust Kayak
The hotel itself was really nice. The bed was super comfy and it had little light switches on the side so you didn't have to get up to shut them off at night. The bathroom was huge, and the hotel had a sauna/pool open most hours of the day.
Kayak booked us a room for three with one bedroom and a cott. The room name description was unclear and it really caught me off guard when I got there and the reception said "So, you'll be needing a cott?" without any prior knowledge from me. We just crammed all three people on the bed, which worked, but it was not at all what I thought was going to happen.
Comfort, Size of rooms, Location
Two minute walk to Sky Train and connection to airport. Good bar/restaurant. All for less than half of the Four Seasons across the street.
Slow check in/out because of having only one staff at desk.
Overall just about excellent.
Pool was being worked on. Had to use pool across at 4 seasons in 40 degree weather. Incredibly inconvenient
The hotel was wonderful. I very much enjoyed my stay. Staff was nice and very accommodating in getting our friends on the same floor.
I enjoyed the attentiveness of the staff and found the hotel luxurious. I also had harbour front view which I recommend to everyone. The room was large, bed extremely comfortable. I really appreciated a separate outdoor, covered area with benches for smokers. I found that respectful for those who smoke.
At Renaissance® Hotels & Resorts, you'll find a place where simple delights become memorable moments. Where distinctive style flirts with touches of whimsy. And where unparalleled service and uncommon sophistication always provide a unique experience.
Based on 1,815 reviews
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