Karafuu Beach Resort & Spa

We enjoyed the evening entertainment and we had a nice ocean view from our chalet. This hotel does not offer value for money. It prices itself at the top end of beach resort hotels found in Indian Ocean locations, but offers an "african service" with its many flaws: it is well overpriced. The staff could be friendlier and the number of "rules" in the place give the air of a holiday camp rather than the luxury retreat it is supposed to be. Overall very disappointing and we will certainly not be going back.

- The food was very mediocre, dreadful breakfast options compared to other hotels of this price - Having to pay extra for what was a poor internet service (free wi-fi is standard in hotels in this price bracket) - No drinking water provided any day in the rooms (and it's very hot there) - All the "rules", especially those regarding dinner bookings - The air and ambience of a holiday camp - The dated pool and generally dated facilities, including our ancient AC unit leaking on my daughter's bed and the old and stained pool towels (which were not always available!). This hotel badly needs some money spent on it!!

The outdoor setting was nice. The pools and the sea just in front of the hotel. Nice programs in the evening in general and for the New Year.

Lots of things have to be improved to make it a 4 star hotel. The staff need urgent training as they lack professionalism in general, they do not attend on time or sometimes at all to the guests. When arranging outdoor trips, the hotel staff charge whatever they want..sometimes the price varies from staff to staff in lots of things which is disturbing and raises serious questions about the conduit of the personnel and the management for allowing such practices. The water is extremely expensive which for a hotel at this category at least at the pool should be offered for free. Room cleanness lacks from all perspectives. You have bugs and different insects and for sure the rooms look below 3 star. Dark and small, nothing to do with what you expect. Food is very average. In general the staff needs serious training in service if at the reception or in the kitchen, if the hotel wants to be considered a high-end hotel... With improvement it can get there, however if left as is, the clients will eventually choose better hotels with better services for the same value.

Staff not friendly, very low standards of food, pool water dirty and stinky, and beach despite of turquoise water, full of rocks and plants.

The villa we stayed in was fantastic along with its resident bush baby that we mistook for a rat on our 4th day. The majority of the staff (especially the Masai) were exceptionally friendly.

The "dinner-dash"- food was lacking in variation and supplies of certain dishes were limited which when finished were not replenished. Bacon was in very short supply and we only chanced upon this at breakfast 3 times in 8 days. The 7:30pm dinner time rush made this feel a bit like we were on rations with guests queuing well before then to eat. No food was available outside of the set mealtimes. We opted for the all-inclusive package but were not allowed so much as a bottle of water before 10am. We spent much more than was budgeted for on outside restaurants. We can recommend the Baladin and the Matlai resorts only a few yards down the beach for superb food. The resort advertised that it had 4 restaurants but in actual fact 1 was never open, dinner at the Masai Village alternated with the main buffet restaurant 2 nights in the week, and the Italian restaurant was not included in the all-inclusive price.

Overpriced

Scenery.

Everything is very expensive and quality is mediocre For example, maximum dollar prices are charged for everything, then 5% is still added for credit card payments. Food was mediocre, mass produced, low cost options. Avoid the rainy season at all costs.