Super flight. On time departure and arrival. Very good service. Luggage arrival at DXB was a little delayed but you can’t have everything the very best :)
Very uncomfortable aircraft. No free entertainment or drinks. Food okay. Won't fly with them again.
The plane seemed pretty old and the food was not good
Loved that I had an exit row seat, and there was no one else in the row! And again, I don' use on-line entertainment at all (I read or sleep) but I very much appreciate that I didn't hear anyone else's entertainment!
Amazing and great experience, crew was available and took great care of my parents. Food was nice and so was the service. Aircraft from Dubai to Mumbai was not so great and was a big showdown of the aircraft service
The food was amazing on our flight. So many options for movies and shows to stay entertained for 12 hours.
I was not allowed to upgrade with miles whereas others were. That’s a pity
All was good. Emirates should restart allowing fast track immigration for business class at Manchester airport. Saves a bit of time
Everything was good but I think food choices could've been better
Checkin and boarding staff at Delhi Airport is not cooperative with passengers Their behavior very humiliating . They don’t allow Lap top bag and Ladies’ purse/vanity bag which most of the airlines allow besides cabin baggage and check in baggages. They try to charge extra payment on the pretext of small variations which normally other Airlines staff don’t do. Airline staff should be courteous & cooperative but check in staff of Emirates Airline at Delhi was not so at all.
There were no charge points for phones on the economy seats. The seats were comfortable overall. Food was okay.. flight was on time
It was really nice experience by flying this klm flight.I personally recommend everyone to please try this klm flight
I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
Couldn’t get boarding pass in SLC even with help from a redcoat, so had to find a desk in AMS to get boarding pass. Technical problems so not sure why. Very inconvenient. The KLM app is not as user friendly as most apps. Also had to wait almost an hour on the tarmac for a fuel truck, which caused us to miss a connecting bus in LUX.
The immigration hall in Amsterdam was understaffed, so passport checking was slower than it should be for a major airport. They need to get the automatic readers up and running for non EU passport holders. Waiting in line after a long flight feels a bit abusive.
The service was great. However the lounge only gets passing grade
I tried to upgrade to premium economy anis seat online during the checkin process. The payment didn’t work due to a technical glitch on KLM’s website. I wasn’t able to change my seat unless I called Amsterdam. Since I was in Canada and there’s a time difference this wasn’t practical. So when I arrived early to Ottawa airport my seat wasn’t available and I could only get a middle seat in premium economy which isn’t great. These middle seats are priced at the same rate as an aisle seat which makes no sense.
Transavia flight. Couldn't select seat or anything prior to flight. No connection with klm systems. Seats are very crammed. Extremely no frills.
It’s chaotic at the bus stop outside of the airport because of the Uber meeting point. You need to be alert and look for the KLM bus which is not branded or labeled. Incorrect information was provided to go to gate 28, when in fact the bus was at gate 27. On the plus side the bus left early and arrived early to Ottawa.
Boarding in NCL is really bad. I'm sure part of that is a directive from the airport that KLM can't change but part of that is due to KLM policy. NCL doesn't announce the gate of departure until 30 minutes before departure. However, when you arrive at the gate area, the gate agents file everyone into one long line and everyone boards from one line at one time. This line can stretch for 200m...easily. There is a separate line for groups 1 and 2 but you don't know it until you get to the gate area and agents don't announce/advertise it. Everyone else is grouped into one line. Are you in group 3? Doesn't matter...you board with group 5. Traveling with a child? Tough luck...you're stuck at the end of the line and board last. The last part is very annoying because none of the gates at NCL (with the exception of 1 used by Emirates) has a jetway. To board, you must leave the gate area, walk downstairs, walk onto the tarmac and walk up stairs to board the plane. Highly challenging if you're traveling with small children. That boarding process begs for a concession to allow people with children to board first because they will need extra time. But there is no such policy. Just a really horrible boarding experience all around.
Turkish Airlines made a long flight from YVR to IST a great flying experience. From the attendants, to the food, to the entertainment program to all the extras, a twelve hour flight ‘flew by’. Late departure and arrival was not the airline’s fault.
Boarded via bus instead of the air bridge Had to wait 10mins in the bus at the tarmac before we were allow to go up
The flight attendants were great! The seating for business class is better on other airlines. The food was also good!
Great food, great entertainment and very helpful, caring & attentive staff.
Food is getting worse. They use to be different than other airlines. Their economy classes food sucks. Stuff was very helpful.
Horrible, they forgot our luggage, the food was terrible, the crew were rude, the flight was delayed, I hated every aspect of this flight
Very bad I have traveled to about 70 countries. And this is one of the worst airline with the bad customer service. As a family We purchased our seating tickets 8 D, 8 E, and 8 F but when we board we got switched to 10 A, 10 B and C without early acknowledgment. The seat back doesn’t even go back because the back row is the emergency row. We didn’t like it at all because we actually pay for the seats we want then the manager Melih came and say either we take the new seat or get off the plane. What a bad customer service. He was saying things that are not even legitimate. Due to the seat back unable to be push back we had to go to other seats in the far back and be separated. Very bad experience with this airline and will not want to take it again.
Flight canceled and then “uncanceled” after I booked are placement. I had to pay for both a Turkish Air doesn’t admit their mistake
Very cheesy food in both options - had to pass. Boarding with open doors (winter)
Leaving on time would have been a good start . Sat in plane while they cleaned around us . We got to Turkey raced to our next flight to see plane sitting at the gate 5 minutes before departure time to be told “ plane is gone “ while obviously it wasn’t . Showed them time on my phone before departure. Then “ gate is closed “ . Then he said “Instead of talking to me you need to go talk to someone else to get another flight “ . We booked business class no service waited in line to have to rebook same flight day later. Offered hotel room but wait for a bus to heard us to what I’m sure would have been cheap hotel. Opted for private cab and decent hotel at our own expense. Bad service at ever turn . NEVER TURKISH AIRLINES AGAIN !
I wish I knew in advance that the connecting flight was by indigo air
I appreciated the vailability of wheelchair services for persons with mobility issues all the way up to the aircraft. What could be better would be the food choices.
Excellent service. The personal adaptation of menus and the individual timing of service of them is fantastic.
Awesome hospitality, awesome staff, awesome food & awesome travel time. Thanks
My baggage is lost. Flight cancelled, Rebooked ticket through long routes. Mental stress, emotional hurt
Well organized boarding, efficient and on time. Nice crew on the plane. Thank you!
After going through security and waiting for the flight at the gate, there was no access to bathrooms and no place to charge a phone while waiting for the flight. But once I was on the plane, everything was very good.
Only negative was dostancevto transfer in Doha with no big golf carts to help us. Walked over 2 miles.
Nothing I knew what I was getting into ; no complaints when on string budget
I didn’t expect American Airlines. I excepted QTAR AIR LINES. From KAYAK we are booking so in the kayak site it showed qathar air lines but operating American Airlines. I don’t like .
We had a good flight experience with this airline despite reading many negative comments
The crew was unfriendly and very rude to name a few (Helina). I felt unsafe due to most of the cabinets were open while on flight. All in all the flight was ok, but the crew needed more training on customer service most of all for international flights.
The crew was not helping us in the airports ..Very bad experience..the washrooms are not meeting the expectations..need more good service... The hotel service was good but there is a very long wait time which wasted time to go through..
They only gave us 30 minutes to make an international connecting flight. We didn’t make the connection but they did do a good job rebooking us despite the chaos. Our bags didn’t make it back and their process for customer support is pretty bad when it comes to luggage.
POSITIVES The hostesses were mostly pleasant, NEGATIVES The full flight wifi was horrible, hardly able to use it. My charger port was not working which made me use my neighbour's port which resulted in an accident which ruined her flight. During dinner, meat ran out when the cart got to us forcing us to eat vegetarian which was not great. We watched everyone around us eating meat. My wifi did not transfer to the second leg of my trip as they promised as they changed the plane. I was thrown off the window seat I booked for the 2nd leg of my journey as they changed planes, all done at my expense. This was not a cheap flight ($2600) which i hurriedly had to book to attend my mother's funeral who passed away suddenly. I was honestly disappointed with the whole saga as I heard Ethiopian Airlines was one of Africa's best.
United was best airlines I have seen since I got there choose united airlines
Good was great, but no vegetarian option: only beef or chicken. In business class please add a vegetarian option. Thanks
1. They messed up my baby food order. 2. They messed up my confirmed seats. 3. The screen on my seat was not working at all. So, it’s a horrible experience
I was a good, but long trip. The airline did a good job. I would use them again.
The food really sucks And they really need to work on entertainment The movie selection is herendous .
