Theresa, Brittney and Leila went above and beyond customer service expectations
4 stars
Crystal Gateway Marriott
Photos of Crystal Gateway Marriott
Overview
Marriott Hotel Crystal Gateway is a four-star hotel located in Arlington, Virginia. The hotel and its rooms are decorated in a chic, contemporary style with lots of clean lines and interesting geometric light fixtures. The Marriott Hotel Crystal Gateway is centrally located near some of the city's best shopping and dining options and offers a complimentary round-trip shuttle to the nearby Reagan National Airport.
There are several different kinds of rooms offered by the Marriott Hotel Crystal Gateway. There are standard guest rooms with both two queen bed and single king bed layouts. However, there are also unique options that are exclusive to the Mariott line of hotels, like the PURE® Allergy-friendly room that has been furnished and treated to eliminate allergens that can irritate sensitive guests. There are also significantly larger spaces like the Hospitality Suite with plenty of room for a group to spread out, including a large dining table that seats 10. At the penthouse is the Presidential Suite, a gorgeous room that features top-of-the-line amenities and a panoramic view of the city.
Marriott Hotel Crystal Gateway also offers an exclusive experience with the M Club rooms. These are larger rooms that have private access to the M Club Lounge, a wet bar, recreational area, and fitness center that can only be used by M Club members.
There are several excellent facilities built into the Marriott Hotel Crystal Gateway. The hotel's restaurant, 15th & Eads offers contemporary American cuisine with craft cocktails and farm-to-table dishes. This hotel is also an excellent place to conduct business meetings and other events. Visitors can utilize almost 40,000 square feet of event space, including 31 separate venues that can be rented out.
Latest deals for Crystal Gateway Marriott
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including GST, excluding local taxes and fees.
Amenities at Crystal Gateway Marriott
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Free airport shuttle
- Business centre
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Disabled Access
- Roll-in shower
- Elevator
- Shower chair
- Accessible by elevator
- Hypoallergenic
- Hypoallergenic pillow
- Adapted bath
- Allergy-free room
- No smoking
- Non-feather pillow
- Toilet with grab rails
- Upper floors accessible by elevator
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- Conference rooms
- ATM on-site
- Business centre
- Wake-up service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Key card access
- Express check-out
- 24hr front desk
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- Pay-per-view channels
- TV
- Smartphone dock
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
Dining
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
General
- Executive lounge access
- Seating area
- Interconnected room(s) available
- Sofa
- Telephone
- Carpeted
- Storage available
Bedroom
- Feather pillow
- Fold-up bed
- Alarm clock
- Sofa bed
- Wardrobe or closet
Parking and transportation
- Parking
- Free airport shuttle
- Valet parking
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Babysitting or child care
- Cribs available
Things to do
- Gift shop
Fitness
- Fitness centre
Spa
- Spa
Reviews of Crystal Gateway Marriott
8.5
Very good
1282 verified ratings
Wonderful
832
Very good
195
Good
113
Okay
60
Fair
29
Mediocre
18
Poor
35
Summary of reviews
Guests say
Guests highly praised the hotel for its excellent location, being convenient especially for travel into Washington and access to the metro. The cleanliness of the hotel and the helpfulness of the staff were also notable positives that contributed to a great experience. However, there were significant complaints, mainly regarding the service, where staff members were described as rude and unhelpful in addressing issues. Noise levels were another concern mentioned by guests, affecting their sleep quality. Additionally, some found the parking fees to be excessive.AI-generated from customer reviews
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The M Lounge is open for Marriott elite travelers. The evening food offering is pretty lame. The breakfast buffet is back open and it is ok, offering scrambled eggs, bacon, sausage, made to order waffles, and oatmeal, along with muffins, bagels, and whole fruit. Not a lot of healthy breakfast options. I was upgraded to a junior suite upon check-in. Big suite with a truly sizeable living room. Room...
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Pros (+) A good clean room in a meeting hotel, for a reasonable price
Pros (+) Staff was incredibly kind to my son and to us from check-in to departure. Pool is a plus for families with kids. Soooo close to the metro for business or leisure and close to coffee and a drugstore for incidental purchases.
Pros (+) The facility was nice and the staff was friendly.
Cons (-) The huge difference between rooms. Our double was way less elegant than the single queen rooms. So we had to choose if we wanted a nicer room or two beds.
Pros (+) Great renovations/updates and well stocked club lounge.
Pros (+) Guests with lounge access have access to full breakfast buffet
Cons (-) Needs a new gym and guest rooms in the Capitol Tower need renovations
Pros (+) The location was excellent. The hotel staff were very helpful. The Hotel is connected by underground tunnels to shopping and the metro system. The catering staff were very accommodating to my wife who is a vegan.
Cons (-) The only bad part was the hotel restaurant was very slow and overpriced.
Pros (+) Clean room, pleasant, modern decor. EXCELLENT location as the metro was accessible without going outside the building - this was extremely important to us as we were there for the women's march and transportation in and around DC was stretched to its limits. There was no hassle with having to get a shuttle to the metro as has been needed with other hotels I have stayed in, in the area. Staff was p...
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Pros (+) Size of room Late check out upon request Clean Nice amenity products Bathtub Friendly, helpful staff
Location
1700 Richmond Highway, Arlington, VA 22202
What's nearby
- Gravelly Point Park1.3 km
- The Pentagon1.4 km
- National 9/11 Pentagon Memorial1.5 km
- United States Air Force Memorial1.6 km
- Arlington National Cemetery2.7 km
- Women in Military Service for America Memorial3 km
- Tomb of the Unknown Soldier3 km
- Arlington House-The Robert E. Lee Memorial3.1 km
- Signature Theatre3.8 km
- Iwo Jima Memorial3.8 km
- National Mall4.4 km
- Theodore Roosevelt Island Park4.4 km
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Crystal Gateway Marriott
Low season | December |
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High season | June |
Average price (weeknight) | C$ 389 |
Average price (weekend night) | C$ 220 |
When to book a room at Crystal Gateway Marriott
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.0 |
|---|---|
Distance to downtown | 0.3 km |
Nearest Airport | Washington, D.C. Reagan-National |
Distance to airport | 1.5 km |