A&O Berlin Kolumbus

Genslerstraße 18, 13055 Berlin, , Germany
+49 30 981 970

Cheapest
rate per night

7.0

Good
based on 3,798 reviews
A&O Berlin Kolumbus - Berlin, Germany
Check-in
-
Check-out
Compare vs. KAYAK |

Provider Nightly total
Expedia C$ 21
KAYAK C$ 22
Agoda.com C$ 37
Expedia
KAYAK
Agoda.com

Good to know

Distance to city centre 6.3 km
Location rating 6.6
Nearest Airport Berlin Tegel
Distance to airport 14.4 km

Rooms

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Reviews

Traveller rating

85
85
31
19
0

Time of year

Traveller type

Show reviews that mention

+
access to public transport in 7 reviews
bit far in 22 reviews
booking com reservation in 4 reviews
change the room in 85 reviews
city center in 58 reviews
clean and nice in 6 reviews
close to tram in 73 reviews
double bed in 30 reviews
electric kettle to the room in 13 reviews
eur deposit in 8 reviews
free parking in 11 reviews
good price in 8 reviews
key-cards in 6 reviews
need to pay additionally in 7 reviews
nice staff in 84 reviews
private bathroom in 21 reviews
quiet neighborhood in 5 reviews
reception guy in 23 reviews
value for money in 31 reviews
  • Excellent
    Aug. 2019
    9.3

    A nice, clean, recently renovated hotel in a quiet neighborhood not far from the city centre.

    The hotel’s parking lot is pretty small and it was difficult to find a parking spot in the neighborhood in the evening.

  • Mediocre
    Aug. 2019
    3.0

    The hostel is located quite near Alee Center where there is a supermarket and restaurants. Thought quite far from the center, It can also be accessed by tram that goes straight to the central train station 40-50 min away. Other people in the reception were pretty nice specifically those in the night shift.

    1) Inefficient system, poor customer service, and staff (receptionists and manager) lack basic courtesy and common sense in dealing with conflict they themselves or their system created: We booked a family room for 6 nights and the next morning after we checked in we were suddenly asked to check out without any prior notice and an alternative room cos they overbooked and our room was offered to another guests. Very inefficient system and disrespectful! The staff and manager could have resolved it internally first before even bothering us and considered to bump us off in favor of another guests who had not even arrived yet. I refused to leave our room as we were fully paid for 6 nights and we only spent one night when their system messed up. There was no basic courtesy at all and no proper apologies given, even if they were actually kind of forcing us to check out without any proper solution. 2) customer service not helpful at all: I wrote to a&o hostel feedback email and the customer service just said they cannot do anything about it (wow!) - good thing i wrote to booking.com and I somehow got the response I needed as they've been in touch with the hostel re the incident. 3) Room was not cleaned (they just refill the toiletries and take out garbage-- in our case we even had to ask). Everything was like a do-it yourself type (which should be ok if clearly stated online prior to stay) shared kitchen is too small without enough kitchen wares, etc. and not that clean too. 4) Check-in staff also not the usual welcoming receptionist you'd expect and lacked details. Staff are not aligned and coordinated with how things should be. THE WORST HOSTEL I EVER STAYED IN!

  • Good
    Aug. 2019
    8.0

    Friendly stuff

    Location

  • Good
    Aug. 2019
    8.0

    The rooms were nice and clean and the staff was always willing to help. In the hotel there are fun things to do with family or friends e.g. playing pool in the lobby.

    There is not much to do within the area.

  • Good
    Aug. 2019
    8.0

    -lounge area downstairs -the room was big enough -a shopping mall nearby -tram station 7min walk -internet connection -24h reception -pretty quiet

    -You have to pay for the bed sheets -far from the main attractions -just one socket in the room for 6 (!) people

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About

Overview

Located in Berlin (Lichtenberg), a&o Berlin Kolumbus is within a 10-minute drive of Alexanderplatz and Velodrom. Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

7.0 Good

based on 3,798 reviews

9.0

WiFi

7.9

Breakfast

5.7

Room

4.7

Cleanliness

Check in

3:00 PM

Check out

10:00 AM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Free Wi-Fi
Pets allowed on request. Charges may apply.
Internet
Meeting/Banquet facilities
Bicycle rental
Game room
No smoking
Bar/Lounge
24hr front desk
Safe
Pool table
Storage available
Disabled Access
EV charging station
Elevator
Concierge service
Parking (surcharge)
Laundry service
Cable or satellite TV

Photos

A&O Berlin Kolumbus - Berlin - Building All Photos (53)
A&O Berlin Kolumbus - Berlin - Bar Bar (1)
A&O Berlin Kolumbus - Berlin - Bathroom Bathroom (3)
A&O Berlin Kolumbus - Berlin - Bedroom Bedroom (14)
A&O Berlin Kolumbus - Berlin - Building Building (1)

Location

Most Popular Landmarks

  • East Side Gallery 5.5 km
  • Alexanderplatz 6 km
  • Fernsehturm Berlin 6.4 km
  • Berliner Dom 7 km
  • Alte Nationalgalerie 7.1 km
  • Pergamonmuseum 7.2 km

Berlin Travel Guide

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Getting Around

Berlin Tegel 14.4 km
Berlin Schönefeld 17.8 km
Berlin-Poelchaustraße 2.5 km
Ahrensfelde Berlin Gehrenseestr. 2.6 km

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