Location and front desk staff were both great. River is beautiful.
Drops of blood on headboard and a pillowcase. Only put out one tray of hot food for breakfast and never refilled it either morning of stay. I just ate bagels both days which was fine, although no cream cheese second day. TV had maybe 10 channels.
Had to wait for front desk clerk waiting line to check in the air in room didn't work had to go get different one had to wait in line again no ice in ice machine really would of lived my money back
Had to wait 5 minutes for hotel staff so I can check in first room they put me in didn't have a number on the door no sign saying what the room was got in the room and it smelled horrible extremely put me in little at least it did not smell
The city of Chaska is beautiful. It is located near walking trails and parks.
cleanliness. It was supposed to be non-smoking but my room and the hallways smelled like stale smoke and old food.
Jacuzzi tub in the room
Very loud neighbors and the construction going on. Had I known it was under construction I would have stayed elsewhere. Paint smell and dust does not work well for me but it's going to be really nice once completed. I had very loud neighbors as well
Cigarette burns in the sheets - had to call front desk and asked for them to be changed. Very dirty. Breakfast area was a mess. Do not recommend staying here.
It's staff is always pleasant and helpful. The beds are comfortable.
The hotel needs updating but it met our needs. Furnishings and carpet are pretty old and dull.
Location and amenities.
Second stay. Breakfast has improved. Hot tub was still temporarily closed.
The pool was nice and so was the hot tub, however we had to go ask for towels because all of the towels were piled up in the dirty bin. I also had to wait to check in while the hotel employee finished his smoke break outside the door. Place is horrible!
The photos online were definitely not the dated and terrible smelling room we were put in. Mini fridge and bathroom light did not work. The biscuits/gravy that were served were bad because 30 min after eating and leaving for our trip I was throwing up!
CONVIENT LOCATION. ONSITE RESTAURANT UNDERGROUND SECURE PARKING (FILTHY GARAGE) OK BREAKFAST
DIDN'T CLEAN ROOM FOR OUR SECOND NIGHT HOTEL WAS GENERALLY DIRTY INCLUDING ELEVATOR BATHROOM TILE MOLDY
Setting in the Chaska Village. Garage parking. Breakfast was good.
Bed was pillowtop and comfy, the pullout was convenient. Loved having a full size fridge in the room (we got the suite)
This could be a great hotel with just a little organization and stiffer cleaning. The shower heads and drains are badly in need of de-scaling (NOT EXPENSIVE!!) and the room was a little dirty. Also there was no dish soap or dishwasher soap for the room.
With a stay at Norwood Inn & Suites, you'll be centrally located in Chaska, within a 15-minute drive of Saint Francis Regional Medical Center and Deer Run Golf Club. Featured amenities include a 24-hour business center, laundry facilities, and ATM/banking services. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Policies vary by room type and provider.